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Hotel Ojo de Agua

3.0 star property

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Photo gallery for Hotel Ojo de Agua

On the beach
Superior Room, Sea View | Beach/ocean view
Outdoor pool, sun loungers
Lobby sitting area
Sundeck

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast available
  • Pool
  • Housekeeping
  • 24/7 front desk
$83
includes taxes & fees
Sep 8 - Sep 9

Explore the area

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0, Cda. Ejército Mexicano Mz 2 Lt 16 SM2, Manzana 2, Lote 16, SM2 Joaquín Zetina G, Puerto Morelos, QROO, 77580
  • Ojo de Agua Beach
    â€Ș2 min walk‬
  • Puerto Morelos Town Square
    â€Ș6 min walk‬
  • Puerto Morelos Beach
    â€Ș4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    â€Ș29 min drive‬

Room options

Standard Room, 2 Double Beds

  • 195 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Family Room | In-room safe, desk, free WiFi

Family Room

7.8 out of 10
Good
(39 reviews)
  • 224 sq ft
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room | In-room safe, desk, free WiFi

Standard Room

7.6 out of 10
Good
(19 reviews)
  • 154 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Sea View

Superior Room, Sea View | Beach/ocean view

Superior Room, Sea View

7.0 out of 10
Good
(11 reviews)
  • 154 sq ft
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | In-room safe, desk, free WiFi

Standard Room, 2 Double Beds

7.2 out of 10
Good
(53 reviews)
  • 195 sq ft
  • Sleeps 4
  • 2 Double Beds

Similar properties

On the beach, snorkeling

Hotel & Beach Club Ojo de Agua

  • Pool
  • Kids pool
  • Free WiFi
  • Restaurant
3.7 out of 5, Good, 650 reviews
Hotel & Beach Club Ojo de Agua

About this property

Hotel Ojo de Agua

3-star Puerto Morelos hotel walkable to Puerto Morelos Town Square
This smoke-free hotel features an outdoor pool, a restaurant, and a 24-hour front desk. WiFi in public areas is free. Additionally, tour/ticket assistance, a garden, and a picnic area are onsite.
Hotel Ojo de Agua offers 35 air-conditioned accommodations with safes and hair dryers. Accommodations offer separate sitting areas and include desks. Flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.
The hotel offers a restaurant. Public areas are equipped with complimentary wireless Internet access. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This beach hotel also offers an outdoor pool, a terrace, and multilingual staff.

Hotel Ojo de Agua is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:30 AM.
Hotel Ojo de Agua has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:30 AM for a fee: MXN 220 for adults and MXN 150 for children
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • No elevator

More

  • Reception hall
  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 67.88 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MXN 220 for adults and MXN 150 for children
  • Airport shuttle fee: MXN 800 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 1 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Ojo Agua Beach Front Hotel Puerto Morelos
Ojo Agua Beach Front Hotel
Ojo Agua Beach Front Puerto Morelos
Ojo Agua Beach Front
Hotel Ojo de Agua Hotel
Collection O Hotel Ojo de Agua
Hotel Ojo de Agua Puerto Morelos
Hotel Ojo de Agua Hotel Puerto Morelos

Hotel Ojo de Agua Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 367 out of 1001 reviews
Rating 8 - Good. 283 out of 1001 reviews
Rating 6 - Okay. 144 out of 1001 reviews
Rating 4 - Poor. 101 out of 1001 reviews
Rating 2 - Terrible. 106 out of 1001 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Oscar

Disliked: Cleanliness, staff & service, property conditions & facilities
El hotel no se parece a las fotos pero estĂĄ en una playa hermosa y es muy barato.
Stayed 1 night in Jun 2025

2/10 Terrible

Angela

Disliked: Cleanliness, amenities, property conditions & facilities
First of all I didn’t stay there I immediately left out the room and went to the front desk and told them that that place is unsafe and I don’t want to stay there. I’m still waiting on my money to get put back on my card. They had roaches in the room and hardly nobody staying on the property.
Stayed 4 nights in May 2025

8/10 Good

Javier

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Jeremy

Stayed 2 nights in May 2025

2/10 Terrible

Joseph

Never seen properly did not stay there.. mix up and charge for stay which should been cancelled because credit card didn’t go through I will call to make complaint
Stayed 2 nights in May 2025

8/10 Good

Donnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful
Stayed 14 nights in May 2025

10/10 Excellent

Rhiannon

Stayed 7 nights in Apr 2025

10/10 Excellent

Aurora

Stayed 6 nights in May 2025

8/10 Good

Rodolfo

Traveled with group
Liked: Staff & service
Friendly Staff
Stayed 1 night in May 2025

10/10 Excellent

Maria Del Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Cristin

Liked: Cleanliness, staff & service, amenities
They ran out of water while I was there. No water in the jug and no bottles. The pool didn't have the furniture set up. Otherwise the room was nice and clean. I had a wonderful ocean view. The price was very low, so I think ya know, you get what you pay for. It was a basic hotel right by the beach, and right by lots of restaurants. The beach is very nice at that location, minimal seaweed. The food at the beach club is good, especially the breakfast.
Stayed 3 nights in Apr 2025

8/10 Good

Carmen

Stayed 1 night in Apr 2025

4/10 Poor

Salvador, Cabazon

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk bad addicted
Stayed 1 night in Apr 2025

6/10 Okay

Hiram Aponte

Las facilidades y cuartos requieren mantenimiento.
Stayed 7 nights in Apr 2025

6/10 Okay

Peggy

Traveled with group
Liked: Amenities
Disliked: Property conditions & facilities
Property needs updated badly. Electrical outlets did not work in bathroom. Very convenient to restaurants & down town area. Property directly on beach which we loved. Beach area beautiful.
Stayed 7 nights in Apr 2025

8/10 Good

Clifford Arthur

Liked: Cleanliness, staff & service
Stayed 6 nights in Apr 2025

2/10 Terrible

Martha

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We repeatedly asked for hot water every day for ten days finally got lukewarm the last night lots of excuses will not go back
Stayed 10 nights in Apr 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love Puerto Morelos

Front desk staff were amazing 👏 Hotel is right on the beach. Popular beach bar (Don Ernesto's) right on site. Two blocks from popular restaurants/bars 👍 Only bad thing was no hot water for 2 days, but the cold water woke me up 😳🙃 I will definitely stay there again ( for a 4th time)
Stayed 4 nights in Apr 2025

8/10 Good

susan

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Very spacious room slept 5 comfortable beds , not so comfortable pillows No hot water was a problem. A bottle of water in fridge on arrival would hsve been good
Stayed 3 nights in Apr 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service

For the price, we would probably go again

Economical choice for a property right on the beach. Not quite as fancy as it looks in the photos. The good: - restaurant staff and cleaning staff very kind -Rental of the beach beds is economical as you get some of the fee back when you buy food -The restaurant is really tasty Challenges: - Very loud generator just outside room so no enjoying the peaceful sounds of the ocean - Strict policy: no beach towel for children (yet children get wet swimming). No trading wet towels for fresh ones though some days are cold and windy. These policies are strict and staff told us they would get in trouble if they traded us for fresh ones. - One dish we ordered wasn't great, but we had to argue with about 4 levels of staff to send it back. - No drinking water provided, you have to buy it
Stayed 3 nights in Apr 2025

8/10 Good

Dayna

Liked: Staff & service
Decent place for beachfront. Room is bare bones but all you need for a short stay. The small fridge was great but not advertised to be in the room so I had not brought any cold snacks. Beach club is decent. The con is the smell. I was on the 3rd floor and the smell in the room was overpowering. They had the doors open to the hallway of all the rooms and I left mine open with the window. Took a little to get use to. Overall, for cost, location and staff friendliness I would stay here another night or two if I needed.
Stayed 2 nights in Apr 2025

10/10 Excellent

Maria

Traveled with family
Liked: Staff & service, property conditions & facilities
Muy buen lugar para descansar con tu familia playa, muy cerca, todo muy cerca, el personal, ni se diga muy atentos Greta, la mejor recepcionista igual los demås, si necesitas algo råpido te ayudan en lo mås mínimo que necesites, si necesitas un transporte, un té para sentir o que prendan tu boiler, siempre podrås contar con ellos. Lugar muy familiar, muy callado, perfecto para estar con tu familia. Definitivamente cuando regrese puerto Morelos, serå donde me volveré a hospedar
Stayed 4 nights in Mar 2025

10/10 Excellent

Frances, La Quinta

Traveled with partner
It was very clean and nice just a bit outdated and we had no hot water in our room
Stayed 6 nights in Mar 2025

8/10 Good

Janice, Wichita

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed there for years. This is the first time I didn’t have hot water in the shower. I can get warm water very first thing in the morning. The maids were charming worked very hard. I only needed fresh towels occasionally in my trash taken out.. the safe was broken and they got it fixed on the third day. I’ve never read about anything ever being taken at that particular hotel so I wasn’t worried about my belongings.. they gave me the room that I had requested so I was pleased with that..
Stayed 6 nights in Mar 2025

4/10 Poor

David

Traveled with partner
Disliked: Amenities, property conditions & facilities
Staff very helpful trying to appease visitors in a hotel that is run down and neglected. Like no hot water
 we are moved to another room under a water pump which was loud all night. In both cases the staff acquiesced and admitted they knew of the situation and charmingly attended to our request after a bit of cajoling. Though not an esthetic compound, convenient to beach, beach chairs and Don’s beachside restaurant. I suppose more money would warrant better facilities. I would say that this hotel does not warrant 4 stars. A budget hotel at best, a place to crash/sleep. I suppose the expence/rate is in its proximity to the beach. This should be a last resort in the majority of circumstances.
Stayed 3 nights in Mar 2025