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Get an overview of this hotel
4-star Puerto de la Cruz hotel close to Loro Park

Popular property highlights

Breakfast included
Free WiFi
Restaurant
Laundry facilities
24-hour front desk

Location

This family-friendly Puerto de la Cruz hotel is located near the boardwalk, within a 15-minute walk of La Paz Lookout and Lago Martianez Swimming Pools. Loro Park and Garden Beach are also within 3 mi (5 km).

Hotel Features

This hotel features 2 outdoor pools, a restaurant, and 2 bars/lounges. Free continental breakfast, free WiFi in public areas, and a free shopping center shuttle are also provided. Additionally, a poolside bar, a coffee shop/café, and an outdoor tennis court are onsite.

Room Amenities

All 300 rooms offer free WiFi, balconies, and flat-screen TVs with satellite channels. Other amenities available to guests include room service, hair dryers, and laptop-compatible safes.

Languages Spoken

  • English

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Hotel Policies

Payment types

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Self parking fee: EUR 8 per day
  • In-room safe fee: EUR 2.20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-out

Check-out time is noon

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No rollaway/extra beds available

Debit cards not accepted

24-hour check-in

Online Penalty Collection

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets not allowed

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Only registered guests are allowed in the guestrooms.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 October to 01 July.

Hotel Names

  • Hotel Puerto Cruz
  • Hotel Puerto de la Cruz
  • Smy Puerto de la Cruz Hotel
  • Smy Puerto de la Cruz Puerto de la Cruz
  • Smy Puerto de la Cruz Hotel Puerto de la Cruz

Hotel Amenities

All-inclusive Details

All-inclusive room rates at Smy Puerto de la Cruz are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet meals, snacks, and local beverages included

Entertainment

  • Onsite live performances

Not included

  • Tennis lessons
  • Tennis racquets
  • Premium and/or non-domestic beverages
  • Minibar
  • Room service
  • Airport transfers
  • Laundry/dry cleaning services
  • Offsite tours
  • Transportation to offsite activities

  • Tennis rackets not included
  • Tennis lessons not included
  • All meals served buffet-style
  • Gratuities included
  • Local beverages and soft drinks only
  • Additional gratuities accepted
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • All food and beverages included
  • Laundry/dry cleaning services not included
  • Surcharge for premium or imported alcoholic beverages
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Onsite live performances included
  • Room service not included
  • Minibar not included

Property Features

Some rates at Smy Puerto de la Cruz are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Smy Puerto de la Cruz features 2 outdoor swimming pools, an outdoor tennis court, and a children's pool. Dining options at the hotel include a restaurant and a coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

This family-friendly hotel also offers a terrace, multilingual staff, and a garden. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Smy Puerto de la Cruz has designated areas for smoking.

  • Free shopping center shuttle
  • Number of outdoor pools - 2
  • Elevator
  • Number of bars/lounges - 2
  • 24-hour front desk
  • Poolside bar
  • Free breakfast
  • Conference space
  • Restaurant
  • Year Built - 1973
  • Coffee shop or café
  • Pool sun loungers
  • Dry cleaning/laundry service
  • Self parking (surcharge)
  • Free WiFi
  • Computer station
  • Children's pool
  • Terrace
  • Luggage storage
  • Free parking nearby
  • Concierge services
  • Designated smoking areas
  • Banquet hall
  • Outdoor tennis court
  • Pool umbrellas
  • Laundry facilities
  • Parking (limited spaces)
  • Total number of rooms - 300
  • Number of floors - 7
  • Number of buildings/towers - 1
  • Wedding services
  • Garden
  • Multilingual staff

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities
  • Playground on site
  • Free cribs/infant beds

Room Amenities

Smy Puerto de la Cruz offers 300 air-conditioned accommodations with laptop-compatible safes and hair dryers. Rooms open to balconies. 32-inch flat-screen televisions come with satellite channels. Bathrooms include bathtubs, bidets, and complimentary toiletries. This Puerto de la Cruz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Air conditioning
  • Free WiFi
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Bidet
  • Phone
  • Soap
  • Towels provided
  • Desk
  • Shampoo
  • Linens provided
  • Toilet paper
  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Number of bathrooms - 1
  • Room service (limited hours)
  • In-room safe (laptop compatible)
  • In-room safe (surcharge)
  • Free cribs/infant beds
  • Bathtub only
  • Satellite TV service
  • Balcony
  • Flat-panel TV

Parking

Self parking (surcharge) , Parking (limited spaces) , Free parking nearby

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Food & Drink

A complimentary continental breakfast is served each morning between 7:00 AM and 10:30 AM.

La Palma - Overlooking the pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Golfing nearby

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