This family-friendly Puerto de la Cruz hotel is located near the boardwalk, within a 15-minute walk of Orotava Valley, Lago Martianez Swimming Pools, and Plaza del Charco. Taoro Park and Garden Beach are also within 2 mi (3 km).
This hotel features 2 outdoor pools, a restaurant, and 2 bars/lounges. Free WiFi in public areas and a free shopping center shuttle are also provided. Additionally, a poolside bar, a coffee shop/café, and a snack bar/deli are onsite.
All 300 rooms offer free WiFi, balconies, and flat-screen TVs with satellite channels. Other amenities available to guests include room service, hair dryers, and laptop-compatible safes.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in time starts at 2:00 PM
Check-in time ends at 11:30 PM
Minimum check-in age is: 18
Check-out time is noon
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Personal protective equipment, including masks and gloves, will be available to guests. Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings.
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Debit cards not accepted
Gloves are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Property confirms they are implementing enhanced cleaning measures
Gap period enforced between guest stays - 24 hours
Property confirms they are implementing guest safety measures
Online Penalty Collection
Contactless check-out is available
Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 October to 01 July.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Personal protective equipment, including masks and gloves, will be available to guests.
Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.
Contactless check-out is available.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
All-inclusive room rates at Smy Puerto de la Cruz are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Some rates at Smy Puerto de la Cruz are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.
Smy Puerto de la Cruz features 2 outdoor swimming pools, an outdoor tennis court, and a children's pool. The hotel offers a restaurant, a coffee shop/café, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary.
This family-friendly hotel also offers a terrace, multilingual staff, and a garden. Limited onsite parking is available on a first-come, first-served basis (surcharge).
Smy Puerto de la Cruz has designated areas for smoking.
Smy Puerto de la Cruz offers 300 air-conditioned accommodations with laptop-compatible safes and hair dryers. Rooms open to balconies. 32-inch flat-screen televisions come with satellite channels. Bathrooms include bathtubs, bidets, and complimentary toiletries. This Puerto de la Cruz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.
Self parking (surcharge) , Parking (limited spaces) , Free parking nearby
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
La Palma - Overlooking the pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court.
The recreational activities listed below are available either on site or nearby; fees may apply.