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Get an overview of this hotel
5-star Puerto de la Cruz hotel close to San Telmo Promenade

Popular property highlights

Free valet parking
Free WiFi
Pets allowed
Business center
Laundry facilities

Location

This family-friendly Puerto de la Cruz hotel is located near the beach, within 1 mi (2 km) of San Telmo Promenade, Lago Martianez Swimming Pools, and Plaza del Charco. Taoro Park and Garden Beach are also within 2 mi (3 km).

Hotel Features

4 restaurants, 3 outdoor pools, and a full-service spa are available at this hotel. Free WiFi in public areas is provided, as well as free valet parking, a free area shuttle, and a free manager's reception. Additionally, a health club, a bar/lounge, and a poolside bar are onsite.

Room Amenities

All 252 rooms feature thoughtful touches like bathrobes and slippers, plus free WiFi and Smart TVs with satellite channels. Other amenities available to guests include balconies, 24-hour room service, and minibars.

Languages Spoken

  • English

Show all languages

Deluxe Room, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ambassador Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room (4 adults)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Senator Suite, Teide view

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Senator Suite, Ocean view

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Room (pet friendly)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Policies

Payment types

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet deposit: EUR 50 per stay
  • Pet fee: EUR 15 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time starts at 2 PM

Check-in time ends at midnight

Minimum check-in age is: 18

Check-out

Check-out time is noon

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

Staff temperature checks are not conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Property does not follow sanitization practices of any association

Staffed front desk

Social distancing measures are in place

Contactless check-in is available

No rollaway/extra beds available

Property follows regional sanitization guidelines Safe Tourism Certified (Spain)

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are not available

Debit cards

Gap period enforced between guest stays - 24 hours

Online Penalty Collection

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets allowed for an extra charge of EUR 15 per pet, per day, plus a deposit of EUR 50 per stay
  • Dogs only
  • Up to 18 lbs
  • Food and water bowls are available
  • Restrictions apply
  • For more information contact the property at the number on the booking confirmation

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

Hotel Names

  • Botanico Puerto de la Cruz
  • Hotel Botanico Puerto de la Cruz
  • Hotel Botanico Tenerife
  • Botanico
  • Hotel Botanico And The Oriental Spa Garden
  • Botanico & The Oriental Spa
  • Hotel Botanico The Oriental Spa Garden
  • Hotel Botanico & The Oriental Spa Garden Hotel
  • Hotel Botanico & The Oriental Spa Garden Puerto de la Cruz
  • Hotel Botanico & The Oriental Spa Garden Hotel Puerto de la Cruz

Awards & Affiliations

Green / Sustainable Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

The property is a member of the Leading Hotels of the World.

Hotel Amenities

Renovations + Closures

This property is closed from March 16 2020 to August 23 2021 (dates subject to change).

Property Features

Hotel Botanico & The Oriental Spa Garden features a full-service spa, 3 outdoor swimming pools, a health club, and a spa tub. Dining is available at one of the hotel's 4 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Each day guests can enjoy a complimentary manager's reception. Public areas are equipped with complimentary wireless Internet access.

This 5-star property offers access to a business center and limo/town car service. Event facilities measure 16162 square feet (1502 square meters). This luxury hotel also offers a children's pool, a sauna, and a rooftop terrace. A complimentary area shuttle within 2 km is available for guests. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Botanico & The Oriental Spa Garden has designated areas for smoking.

  • Library
  • Bar/lounge
  • Number of outdoor pools - 3
  • Elevator
  • 24-hour front desk
  • Poolside bar
  • Business center
  • Turkish bath/Hammam
  • Porter/bellhop
  • Free self parking
  • Dry cleaning/laundry service
  • Free valet parking
  • Limo or Town Car service available
  • Food and water bowls
  • Conference space size (meters) - 1502
  • Free reception
  • Terrace
  • Luggage storage
  • Hair salon
  • Concierge services
  • Snack bar/deli
  • Shopping on site
  • Designated smoking areas
  • Pool umbrellas
  • Parking (limited spaces)
  • Total number of rooms - 252
  • Number of floors - 5
  • Number of buildings/towers - 1
  • Airport transportation (surcharge)
  • Tennis on site
  • Rooftop terrace
  • Full-service spa
  • Conference space
  • Spa treatment room(s)
  • Billiards or pool table
  • Meeting rooms
  • Tours/ticket assistance
  • Steam room
  • Free WiFi
  • Sauna
  • Health club
  • Babysitting or childcare (surcharge)
  • Supervised childcare/activities (surcharge)
  • Children's pool
  • Safe-deposit box at front desk
  • Free area shuttle
  • Spa services on site
  • Number of restaurants - 4
  • Conference space size (feet) - 16162
  • Laundry facilities
  • Spa tub
  • Television in common areas
  • Wedding services
  • Garden
  • Multilingual staff

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Room Amenities

Hotel Botanico & The Oriental Spa Garden offers 252 accommodations with minibars and safes. Rooms open to balconies. 49-inch Smart televisions come with satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets. This Puerto de la Cruz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include hair dryers and complimentary toiletries. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Free newspaper
  • Minibar
  • Daily housekeeping
  • Phone
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • In-room safe
  • Balcony
  • Room service (24 hours)
  • Desk
  • In-room climate control (air conditioning)
  • Iron/ironing board (on request)
  • Turndown service
  • Bidet
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • In-room massage available
  • Slippers
  • Shower/tub combination
  • Satellite TV service
  • HDTV
  • Free WiFi
  • Connecting/adjoining rooms available
  • Towels provided
  • Bedsheets provided
  • Number of bathrooms - 1
  • Smart TV

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Food & Drink

A complimentary manager's reception is offered each day.

The Slim - This restaurant specializes in Spanish cuisine and serves dinner only.

El Oriental - This restaurant specializes in Asian cuisine and serves dinner only. Open select days.

Il Pappagallo - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves dinner only. Open select days.

La Palmera Real - This restaurant specializes in international cuisine and serves breakfast, lunch, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

Bar Hall - This lobby lounge overlooks the garden. Open daily.

24-hour room service is available.

Spa Services

The Oriental Spa Garden has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 16
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf driving range on site
  • Golf lessons on site
  • Golfing nearby
  • Parasailing nearby
  • Fitness classes on site
  • Surfing/boogie boarding nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Yoga classes/instruction on site

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