Beginning of main content

Deluxe Room, 1 King Bed (Gold)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$399* Per night/room Feb 6 - Feb 7

Deluxe Room, 1 King Bed (Heaven - Swim Up)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room (Grand Sky Terrace)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Deluxe Room, 1 King Bed (Heaven, Gold)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite (Heaven, Rock Suite Platinum)

Bed Count 2 King Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Amenities

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkeling

Land activities
  • Climbing wall
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite nightclubs included
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Childcare not included
  • Scuba diving excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Climbing wall included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All meals included
  • Surcharge for bottled wine
  • Tennis lessons included
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Theme parties included
  • Snorkeling included

Property Features

Hard Rock Hotel Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. At Hard Rock Hotel Riviera Maya - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 9 restaurants and guests can grab coffee at one of the 2 coffee shops/cafés. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 7 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Onsite self parking and valet parking are complimentary.

Hard Rock Hotel Riviera Maya - All Inclusive has designated areas for smoking.

  • Express check-in
  • Number of outdoor pools - 2
  • Number of spa tubs - 1
  • Elevator
  • Fitness facilities
  • 24-hour front desk
  • Business center
  • Porter/bellhop
  • Express check-out
  • Free self parking
  • Dry cleaning/laundry service
  • Free valet parking
  • Computer station
  • Food and water bowls
  • On private beach
  • Conference space size (meters) - 8159
  • Terrace
  • Luggage storage
  • Hair salon
  • ATM/banking
  • Concierge services
  • Gift shops or newsstand
  • Conference center
  • Snack bar/deli
  • Shopping on site
  • Designated smoking areas
  • Outdoor tennis courts - 2
  • Airport transportation
  • Total number of rooms - 1264
  • Number of floors - 3
  • Number of buildings/towers - 9
  • Airport transportation (surcharge)
  • Tennis on site
  • Golf lessons with a pro
  • Clubhouse
  • Coffee/tea in common areas
  • Designated smoking areas (fines apply)
  • Number of bars/lounges - 7
  • Number of poolside bars - 1
  • Full-service spa
  • Number of swim-up bars - 1
  • Beach umbrellas
  • Conference space
  • Spa treatment room(s)
  • Billiards or pool table
  • Grocery/convenience store
  • Meeting rooms
  • Tours/ticket assistance
  • Year Built - 2013
  • Steam room
  • Free WiFi
  • Sauna
  • Babysitting or childcare (surcharge)
  • Number of coffee shops/cafes - 2
  • Children's club (free)
  • Nightclub
  • Supervised childcare/activities (surcharge)
  • Children's pool
  • Spa services on site
  • Number of restaurants - 9
  • Conference space size (feet) - 87823
  • Beach towels
  • Television in common areas
  • Arcade/game room
  • Wedding services
  • Golf clubs (equipment)
  • Garden
  • Multilingual staff

Family Friendly Amenities

  • On private beach
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Miniature golf on site

Room Amenities

Hard Rock Hotel Riviera Maya - All Inclusive offers 1264 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Accommodations offer separate sitting areas and include dining tables. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Puerto Aventuras property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

  • Air conditioning
  • Television
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • Jetted bathtub
  • Balcony
  • Room service (24 hours)
  • Designer toiletries
  • Desk
  • Premium bedding
  • Separate sitting area
  • Free bottled water
  • Premium TV channels
  • Blackout drapes/curtains
  • Slippers
  • Separate bathtub and shower
  • In-room safe (laptop compatible)
  • Satellite TV service
  • Flat-panel TV
  • Free WiFi
  • Rainfall showerhead
  • Towels provided
  • Bedsheets provided
  • Number of bathrooms - 1
  • Wardrobe or closet
  • Dining table

Parking

Free self parking , Free valet parking

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Food & Drink

The Market - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Pizzeto - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Frida - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Zen - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Spa Services

Rock Spa® has 50 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 50
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Handrails in stairways
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchairs available on site
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Miniature golf on site
  • Golfing nearby
  • Snorkeling nearby
  • Rock climbing on site
  • Volleyball on site
  • Kayaking on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Ziplining on site
  • Ecotours nearby
  • Fitness classes on site
  • Basketball on site
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Scuba diving nearby

Hotel Policies

Payment types

Fees

You'll be asked to pay the following charges at the property:

  • COVID-19 testing fee (PCR screening): USD 150 per person, per stay.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 60 per room (roundtrip)
  • Pet fee: USD 150 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time starts at 3:00 PM

Check-in time ends at 5:30 AM

Minimum check-in age is: 18

Check-out

Check-out time is noon

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. On-site PCR COVID-19 testing is available for a fee; reservations are required for on-site testing. Property requires all guests aged 2 and up receive on-site PCR COVID-19 testing (USD 150 per person, per stay). This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Property does not require health documentation at check-in

Cashless transactions are available

Staff temperature checks are conducted regularly

Masks are compulsory at the property

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Contactless food service / room service is available

Pets cannot be left unattended

Commonly-touched surfaces are cleaned with disinfectant

Reservation is not required for facilities onsite

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property is cleaned with disinfectant

Staff wears personal protective equipment

Mobile key entry is not available

Food service has been amended for enhanced safety

Protective clothing is not available to guests

Property follows sanitization practices of Safe Travels (WTTC - Global)

No shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Staffed front desk

Social distancing measures are in place

Contactless check-in is available

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)

Onsite COVID-19 testing (PCR) is available

Property confirms they are implementing enhanced cleaning measures

Service animals not allowed

Reservations are required for onsite COVID-19 testing

Onsite COVID-19 testing (PCR) is required

Individually-wrapped food options are not available

Debit cards

Minimum age for COVID-19 test requirement: 2

No gap period between guest stays

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets allowed for an extra charge of USD 150 per pet, per stay
  • Dogs and cats only
  • 2 per room (up to 40 lbs)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Specific rooms only, restrictions apply
  • Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.

Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.

Only registered guests are allowed in the guestrooms.

The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Property requires all guests aged 2 and up receive on-site PCR COVID-19 testing (USD 150 per person, per stay); reservations required for on-site testing.

On-site PCR COVID-19 testing is available for a fee.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Hotel Names

  • All Inclusive Hard Rock Hotel Riviera Maya
  • Hard Rock Hotel All Inclusive Riviera Maya
  • Hard Rock Hotel Maya
  • Hard Rock Hotel Maya Riviera
  • Hard Rock Hotel Riviera
  • Hard Rock Hotel Riviera Maya
  • Hard Rock Hotel Riviera Maya All Inclusive
  • Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras
  • Hard Rock Riviera Maya
  • Hard Rock Riviera Maya Puerto Aventuras
  • Hard Rock Hotel Riviera Maya Puerto Aventuras
  • Hard Rock Hotel Riviera Maya All Inclusive Solidaridad
  • Hard Rock Hotel Riviera Maya Solidaridad
  • Hard Rock Riviera Maya Inclus
  • Hard Rock Hotel Riviera Maya All Inclusive
  • Hard Rock Hotel Riviera Maya - All Inclusive Puerto Aventuras

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Hotel Reviews

Sorry, we seem to have had an issue loading our review content. Try again?