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Deluxe Gold, two double beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$434* Per night/room Feb 8 - Feb 9

Deluxe Platinum Sky Terrace, one king bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Rock Suite Platinum

Bed Count 1 King Bed Maximum Occupancy 6 Max

Rock Royalty Level - Deluxe platinum, 1 king bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Gold king bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Diamond, one king bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Amenities

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Snorkeling

Land activities
  • Bicycling
  • Tennis

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances

Not included

  • Golf green fees
  • Motorized water sports
  • Scuba-diving excursions
  • Spa/beauty facilities and services

  • Kayaking included
  • Access to onsite nightclubs included
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Gratuities included
  • All meals included
  • Tennis included
  • Scuba diving excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • All non-motorized water sports included
  • Onsite live performances included
  • Snorkeling included

Property Features

Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 9 restaurants and guests can grab coffee at one of the 2 coffee shops/cafés. The property also has a grocery/convenience store. Guests can unwind with a drink at one of the property's bars, which include 7 bars/lounges and a swim-up bar. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a complimentary water park, outdoor tennis courts, and a spa tub. Onsite self parking and valet parking are complimentary.

Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive has designated areas for smoking.

  • Waterslide
  • Number of outdoor pools - 3
  • Number of spa tubs - 1
  • Elevator
  • Fitness facilities
  • 24-hour front desk
  • Business center
  • Porter/bellhop
  • Free self parking
  • Dry cleaning/laundry service
  • Free valet parking
  • Food and water bowls
  • On private beach
  • Terrace
  • Luggage storage
  • Hair salon
  • ATM/banking
  • Concierge services
  • Gift shops or newsstand
  • Conference center
  • Designated smoking areas
  • Pool umbrellas
  • Outdoor tennis courts - 2
  • Total number of rooms - 577
  • Number of floors - 3
  • Airport transportation (surcharge)
  • Tennis on site
  • Clubhouse
  • Couples/private dining
  • Karaoke
  • Number of bars/lounges - 7
  • Full-service spa
  • Number of swim-up bars - 1
  • Free water park access
  • Beach umbrellas
  • Free breakfast
  • Spa treatment room(s)
  • Billiards or pool table
  • Grocery/convenience store
  • Meeting rooms
  • Tours/ticket assistance
  • Beach sun loungers
  • Free WiFi
  • Pool sun loungers
  • Number of coffee shops/cafes - 2
  • Nightclub
  • Spa services on site
  • Proposal/romance packages available
  • Number of restaurants - 9
  • Beach towels
  • Television in common areas
  • Wedding services
  • Garden
  • Multilingual staff
  • Free newspapers in lobby

Room Amenities

Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive offers 577 accommodations with private spa tubs and laptop-compatible safes. Rooms open to balconies. Beds feature premium bedding. LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, designer toiletries, and hair dryers. This Puerto Aventuras property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Television
  • Coffee/tea maker
  • Daily housekeeping
  • Bathrobes
  • Hair dryer
  • Iron/ironing board
  • Jetted bathtub
  • Balcony
  • Room service (24 hours)
  • Designer toiletries
  • Desk
  • In-room climate control (air conditioning)
  • Premium bedding
  • Turndown service
  • Free bottled water
  • Premium TV channels
  • Separate bathtub and shower
  • In-room safe (laptop compatible)
  • Satellite TV service
  • Free WiFi
  • LCD TV
  • Private spa tub
  • Separate bedroom
  • Towels provided
  • Bedsheets provided
  • Number of bedrooms - 1

Parking

Free self parking , Free valet parking

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Food & Drink

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.

Toro - This restaurant specializes in international cuisine and serves lunch and dinner.

Ciao - This restaurant specializes in Italian cuisine and serves breakfast and dinner.

Le Petit Cochon - This restaurant specializes in French cuisine and serves dinner only.

Los Gallos - This restaurant specializes in Mexican cuisine.

Dive - This poolside bar serves light fare only.

24-hour room service is available.

Spa Services

Rock Spa has 50 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 50
  • Steam room in spa
  • Minimum age to access spa is 18
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Nearby Activities

2 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Ziplining on site
  • Miniature golf on site
  • Golf lessons on site
  • Golfing nearby
  • Fitness classes on site
  • Basketball on site
  • Rock climbing on site
  • Tennis lessons on site
  • Volleyball on site

Hotel Policies

Payment types

Fees

You'll be asked to pay the following charges at the property:

  • COVID-19 testing fee (PCR screening): USD 150 per person, per stay.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 90.00 per room (roundtrip)
  • Pet fee: USD 150 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time starts at 3:00 PM

Check-in time ends at 5:30 AM

Minimum check-in age is: 18

Check-out

Check-out time is noon

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. On-site PCR COVID-19 testing is available for a fee. Property requires all guests aged 2 and up receive on-site PCR COVID-19 testing (USD 150 per person, per stay). This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Property does not require health documentation at check-in

Guest accommodation is sealed after cleaning

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Pets cannot be left unattended

Bed sheets and towels are not washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Caters to adults only

Property confirms they are implementing guest safety measures

Property is cleaned with disinfectant

Contactless check-out is not available

Staff wears personal protective equipment

Protective clothing is not available to guests

Property follows sanitization practices of Safe Travels (WTTC - Global)

No shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Staffed front desk

Social distancing measures are in place

Contactless check-in is not available

No rollaway/extra beds available

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)

No cribs (infant beds) available

Onsite COVID-19 testing (PCR) is available

Property confirms they are implementing enhanced cleaning measures

Onsite COVID-19 testing (PCR) is required

Individually-wrapped food options are not available

Debit cards

Minimum age for COVID-19 test requirement: 2

No gap period between guest stays

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets allowed for an extra charge of USD 150 per pet, per stay
  • Dogs and cats only
  • 2 per room (up to 40 lbs)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Specific rooms only, restrictions apply
  • Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

We should mention

Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.

The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Property requires all guests aged 2 and up receive on-site PCR COVID-19 testing (USD 150 per person, per stay).

On-site PCR COVID-19 testing is available for a fee.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Hotel Names

  • Hard Rock Hotel Riviera Maya Adults Solidaridad
  • Hard Rock Riviera Maya Adults Only
  • Hard Rock Riviera Maya Adults Only Puerto Aventuras
  • Hard Rock Hotel Riviera Maya Adults
  • Hard Rock Hotel Riviera Maya Adults Puerto Aventuras
  • Hard Rock Hotel Riviera Maya Adults All Inclusive
  • Hard Rock Hotel Riviera Maya Adults Only All Inclusive
  • Hard Rock Riviera Maya Adults
  • Hard Rock Hotel Riviera Maya Adults Only All Inclusive

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