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Tru by Hilton Portland Airport Area

2.5 star property

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Photo gallery for Tru by Hilton Portland Airport Area

Reception
Business center
Billiards
Snack bar
In-room safe, soundproofing, free WiFi, bed sheets

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Housekeeping
  • Laundry
$88
includes taxes & fees
Nov 2 - Nov 3

Explore the area

View in a map
369 Maine Mall Road, South Portland, ME, 04106
  • Place, Maine Mall
    ‪2 min walk‬
  • Place, Thompson's Point
    ‪6 min drive‬
  • Place, Maine Medical Center
    ‪7 min drive‬
  • Airport, Portland, ME (PWM-Portland Intl. Jetport)
    ‪5 min drive‬

Room options

View all photos for Room, 1 King Bed

In-room safe, soundproofing, free WiFi, bed sheets

Room, 1 King Bed

9.0 out of 10
Wonderful
(186 reviews)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

In-room safe, soundproofing, free WiFi, bed sheets

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(122 reviews)
  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

In-room safe, soundproofing, free WiFi, bed sheets

Room, 1 King Bed, Accessible (Roll-in Shower)

9.4 out of 10
Exceptional
(18 reviews)
  • 380 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

In-room safe, soundproofing, free WiFi, bed sheets

Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • 380 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room safe, soundproofing, free WiFi, bed sheets

Room, 1 King Bed, Accessible (Hearing)

8.2 out of 10
Very good
(12 reviews)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll-in Shower)

Room, 2 Queen Beds, Accessible (Roll-in Shower) | In-room safe, soundproofing, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible (Roll-in Shower)

9.4 out of 10
Exceptional
(14 reviews)
  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

In-room safe, soundproofing, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible (Hearing)

9.2 out of 10
Wonderful
(25 reviews)
  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About this property

Tru by Hilton Portland Airport Area

South Portland hotel steps from Maine Mall
This hotel features a fitness center, a snack bar/deli, and coffee/tea in a common area. Free on-the-go breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Other amenities include a business center, laundry facilities, and a 24-hour front desk.
Tru by Hilton Portland Airport Area offers 98 accommodations with safes and hair dryers. LED televisions are featured in guestrooms.

Bathrooms include showers and complimentary toiletries. This South Portland hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access. This hotel offers access to a business center. A roundtrip airport shuttle is complimentary to guests (available 24 hours). This South Portland hotel also offers a fitness center, tour/ticket assistance, and coffee/tea in a common area. Onsite uncovered self parking is complimentary. Guests can use the indoor pool at a partner property.

Tru by Hilton Portland Airport Area has designated areas for smoking.

A complimentary on-the-go breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle at scheduled times and on request
  • Free uncovered self parking on site

Food and drink

  • Free on-the-go breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Gym
  • Indoor pool (guest access)

Family friendly

  • Access to nearby indoor pool
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (36 inches high)

More

  • 1 building
  • 4 floors
  • Built in 2017
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LED TV with premium channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tru Hilton Portland Airport Area Hotel
Tru Hilton Portland Airport Area
Tru By Hilton Portland Airport Area South Portland
Tru Hilton Portland Area
Tru By Hilton Portland Area
Tru by Hilton Portland Airport Area Hotel
Tru by Hilton Portland Airport Area South Portland
Tru by Hilton Portland Airport Area Hotel South Portland

Reviews

Tru by Hilton Portland Airport Area Reviews

9.0

Wonderful

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 991 out of 1572 reviews
Rating 8 - Good. 359 out of 1572 reviews
Rating 6 - Okay. 137 out of 1572 reviews
Rating 4 - Poor. 47 out of 1572 reviews
Rating 2 - Terrible. 38 out of 1572 reviews

Reviews

10/10 Excellent

Pulasti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Eunice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

meleah

Stayed 2 nights in Jul 2025

8/10 Good

Shirley

Traveled with family
Liked: Cleanliness, property conditions & facilities
We did not have hot water for 2 days of our stay. The breakfast menu was very satisfying as was the coffee. But the staff member in charge for breakfast was very intimidating with the way she policed everything and reprimanded that "She didn't like the eggs mixed in with the Sausage", among other things. Kind of followed us around each time we were getting our food.
Stayed 3 nights in Jul 2025

8/10 Good

Brian

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Stephanie Kristine, Smyrna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fabulous that they had a free airport shuttle.
Stayed 1 night in Jul 2025

10/10 Excellent

Kole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The folks there were very pleasant to deal with and our room was wonderful. Breakfast was fresh with plenty of options. Close enough to Portland and Freeport area to make our roadtrip from NC easy.
Stayed 2 nights in Jul 2025

6/10 Okay

Richard

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Pro's! The location was excellent. Quick access to Portland downtown and the surrounding areas. Great free breakfast. The bed was comfortable and the room was clean. Friendly staff! Cons! Low pressure on the shower. Limited towels. An elevator could be cleaner. Kids are running in the hallway and overhead. Get a top floor. You're looking for a budget hotel without many bells and whistles, this is a great choice.
Stayed 2 nights in Jul 2025

10/10 Excellent

Amanda

Traveled with family and small children, Traveled with group, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, breakfast is good theres healthy options coffee always taste great! Its family oriented, activities in lobby..such a nice place to stay in.
Stayed 2 nights in Jul 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lack of housekeeping service.

Housekeeping service was available, but only every 2 days. I was not told this until I questioned late in the afternoon why we had not had service.
Stayed 2 nights in Jul 2025

10/10 Excellent

John

Stayed 1 night in Jul 2025

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable 1-night stay

Clean room. Very comfortable bed. Some noise from I-95 but earplugs took care of it.
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was not so clean and even when we requested the room to be cleaned we only got dirty towels replaced. Staff was practically non existent. When you did get someone very poor attitudes, impression was they wanted to be doing anything else other than their job.
Stayed 4 nights in Jul 2025

8/10 Good

Renee

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
It was an ok stay. The customer service was not too friendly, but they did hold our room when our flight was delayed.
Stayed 2 nights in Jun 2025

10/10 Excellent

June A

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome

Excellent customer service and lovely hotel
Stayed 2 nights in Jul 2025

10/10 Excellent

Yolanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth it!

First time staying at this location. No issues. Everyone was professional, especially the two women in charge of the breakfast. They were both very kind and polite. Front desk staff was also very helpful.
Stayed 4 nights in Jul 2025

10/10 Excellent

Brady

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Steady and dependable hotel

This is our go to hotel when we stay in South Portland
Stayed 1 night in Apr 2025

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay for the money

Comfy beds, very clean, breakfast is yummy and the gym is always clean.
Stayed 1 night in May 2025

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spacious rooms

Very large rooms. Super clean. Loved having access to the pool in adjoining hotel. Loved the pool table in the lobby.
Stayed 2 nights in Jul 2025

8/10 Good

maria

Liked: Cleanliness, staff & service, property conditions & facilities
Place is clean a good breakfast and close to all arractions Portland may offer!
Stayed 4 nights in Jul 2025

8/10 Good

Duyen

Stayed 1 night in Jul 2025

10/10 Excellent

Aaron R

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great modern feel. Breakfast was great.
Stayed 1 night in Jul 2025

4/10 Poor

Peter

Traveled with family
Disliked: Amenities
Room 220 in particular is EXTREMELY noisy. It’s right that on top of something that causes the entire floor to vibrate. Impossible to get a good night sleep. Arrived from airport at1:45am. Too late to do anything about it, but this night stay ranks among the worst. The shuttle driver was not very personable - didn’t even offer to take my luggage on or off the shuttle (and I was the only rider. Check in staff might as well have just stayed in bed as they were half asleep when I arrived. Not welcoming AT ALL or helpful at check in.
Stayed 1 night in Jul 2025