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DoubleTree by Hilton Hotel Portland

4.0 star property

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Photo gallery for DoubleTree by Hilton Hotel Portland

Indoor pool
Meeting facility
Lobby
Reception
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
$81
includes taxes & fees
Nov 30 - Dec 1

Explore the area

View in a map
363 Maine Mall Rd, South Portland, ME, 04106
  • Place, Maine Mall
    ‪2 min walk‬
  • Place, Thompson's Point
    ‪5 min drive‬
  • Place, State Theatre
    ‪8 min drive‬
  • Airport, Portland, ME (PWM-Portland Intl. Jetport)
    ‪5 min drive‬

Room options

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 2 Double Beds

8.6 out of 10
Excellent
(149 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 1 King Bed

8.6 out of 10
Excellent
(83 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, blackout drapes

Executive Room, 1 King Bed

8.0 out of 10
Very good
(22 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Double Bed, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 1 Double Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(12 reviews)
  • 320 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 1 Double Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(22 reviews)
  • 320 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout drapes

Suite, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 320 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout drapes

Executive Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 320 sq ft
  • Sleeps 4
  • 1 King Bed

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About this property

DoubleTree by Hilton Hotel Portland

South Portland hotel steps from Maine Mall
This smoke-free hotel features an indoor pool, a restaurant, and a fitness center. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli, and a coffee shop/cafe are onsite.
DoubleTree by Hilton Hotel Portland offers 220 air-conditioned accommodations with safes and complimentary weekday newspapers. Flat-screen televisions are featured in guestrooms.

Bathrooms include shower/tub combinations, bathrobes, and hair dryers. This South Portland hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

DoubleTree by Hilton Hotel Portland features an indoor pool and a fitness center. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Business-related amenities consist of a business center and meeting rooms. This South Portland hotel also offers multilingual staff, tour/ticket assistance, and concierge services. A roundtrip airport shuttle is complimentary to guests (available 24 hours). Complimentary uncovered self parking is available on site.

DoubleTree by Hilton Hotel Portland is a smoke-free property.

Buffet breakfasts are available for a surcharge between 7:00 AM and 11:00 AM on weekends.
Blue Wave Grille - This restaurant serves breakfast, lunch, dinner, and light fare.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekend buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 12.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Blue Wave Grille

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Elevator (36 inch wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 9 floors
  • Ballroom
  • Banquet hall
  • Built in 1973
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium channels

Food and drink

  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.00 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 12.95 per person
  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests with pets must sign a waiver upon arrival. The pet's weight must be included in guests' reservation information.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Hilton Hotel Portland
DoubleTree Hilton Portland
DoubleTree By Hilton Hotel Portland, ME South Portland, Maine
Doubletree By Hilton Portland
DoubleTree by Hilton Hotel Portland Hotel
DoubleTree by Hilton Hotel Portland South Portland
DoubleTree by Hilton Hotel Portland Hotel South Portland

DoubleTree by Hilton Hotel Portland Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 620 out of 1309 reviews
Rating 8 - Good. 298 out of 1309 reviews
Rating 6 - Okay. 172 out of 1309 reviews
Rating 4 - Poor. 108 out of 1309 reviews
Rating 2 - Terrible. 111 out of 1309 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

4/10 Poor

Shelby

Traveled with family
Disliked: Cleanliness

Creepy

What a weird hotel. This place looks like they hired an architect who usually designs waste water plants. It's two round towers that look out over a dying mall and an abandoned Cracker Barrel scenic. There's no landscape to see from your tower, just the ugly roof of the middle flat part of the building, and all of the other rooms in the other tower that you can see directly into. But don't worry, you won't have your curtains open anyway since the sun beats directly in and bakes the room to a million degrees and easily overwhelms the gasping outdated AC unit. The awkward round hallways, small elevators, and wedge-shaped rooms mean it's difficult to get your suitcases lugged up and in. But don't worry, you'll have plenty of time to fuss with them as the elevators are barely functional and the room key sensors often don't work on the first try. When you do get into the rooms, you won't want to stay as they're filthy. Someone had very clearly been sick all over ours at some point before us. A cursory wipe down had been accomplished but there were still drips all down the walls and cabinetry. I'm not very worried, though, as it had clearly been long enough between their stay and ours that the shower curtain was able to grow a healthy mold colony. I don't want to talk about the floors. I've already scheduled a hepatitis screening. The redeeming part of our stay was the people. They were so clearly over worked and still friendly and helpful. Do better, management.
Stayed 2 nights in Aug 2025

2/10 Terrible

Rocco

Traveled with group, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
This hotel was a complete letdown and absolutely not worth the money. No complimentary coffee in the lobby, carpet had stains, and the towel hook was literally falling off the wall. When I asked for shaving cream, they handed me a useless little packet that was a joke. The pool area didn’t even have towels available. For the price they charge, the basics should be covered—this place failed across the board.
Stayed 2 nights in Aug 2025

4/10 Poor

George

Disliked: Cleanliness
Blood on my sheets
Stayed 1 night in Aug 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unhygienic

We came upon a shower that was filled with the previous guest’s hair all over, which is extremely unhygienic. The carpet was very very dirty. We were lacking towels, shampoo and soap. Even though we had requested some, we came back to the hotel on Sunday night to find that the rooms had not been cleaned and the front desk’s reply was simply: “none of the rooms were made, we were short on staff”.
Stayed 2 nights in Jul 2025

6/10 Okay

Joshua

Traveled with family
Disliked: Cleanliness
Stayed 3 nights in Aug 2025

6/10 Okay

Aerin

Traveled with family and small children
Liked: Staff & service
It just felt really obvious all the different ways the parent co of Double Tree has cut corners to make hotels worse for patrons and employees in favor or shareholder wallets (despite prices being astronomically higher with no additional benefits to the patrons or staff)
Stayed 2 nights in Aug 2025

6/10 Okay

Sean

Traveled with group, Traveled with family
Disliked: Property conditions & facilities
Overcharging for limited breakfast, offer room service but no one picks up, and elevator was out cause a log jam to service up to 9 floors.
Stayed 3 nights in Aug 2025

8/10 Good

Julieo

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable, staff was friendly and welcoming. Room walls were not soundproof, however; I could clearly hear the conversations of people in the adjoining room.
Stayed 2 nights in Aug 2025

10/10 Excellent

Alison

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Josh

Stayed 1 night in Aug 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad experience

Hotel is weird shaped. Rooms were tiny and smelly. The hotel was under construction. The elevators were out of service and we had to drag our bags up and down on stairs. Staff was very rude.
Stayed 1 night in Jul 2025

10/10 Excellent

Sherri

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went beyond being helpful and friendly
Stayed 2 nights in Aug 2025

6/10 Okay

Carla

Liked: Staff & service
Disliked: Property conditions & facilities
The property was old and needed updating. Only one elevator worked which was inconvenient
Stayed 1 night in Aug 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator was broken but staff were exceptional and facilities were well kept
Stayed 1 night in Aug 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Heather

Room was not that clean.
Stayed 2 nights in Aug 2025

10/10 Excellent

David, Colorado Springs

Stayed 1 night in Aug 2025

6/10 Okay

Donna

Disliked: Staff & service
Rooms are surface clean only, someone else's toothpaste splatter was on the bathroom counter, grit and mold in the tub area, dirt and dust accumulation on the carpets. While maid service was requested, it was not received. As I was early for check in, I sat in the reception area. Front desk staff was curt with many of the guests, turning them away from check in before 3 PM, rather brusquely I might add, without checking the computer to see if the rooms were ready. I saw no one in management, or at least no one dressed professionally enough to be considered a manager, my entire stay. Overall, I am very disappointed with this Double Tree by Hilton and will not be returning.
Stayed 4 nights in Jul 2025

6/10 Okay

Laura

Stayed 3 nights in Jul 2025

10/10 Excellent

Lucille

Traveled with family
Liked: Cleanliness, staff & service
Location and free shuttle to airport.
Stayed 1 night in Aug 2025

6/10 Okay

Tricia

Stayed 1 night in Jul 2025

4/10 Poor

Scott

Stayed 1 night in Jul 2025

8/10 Good

Deb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025