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Haven Hotel

Property class: 4

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Photo gallery for Haven Hotel

A long dining area with tables and chairs, large windows, and a view of the sea.
A pool area with lounge chairs and umbrellas, overlooking a beach and the sea.
A coastal hotel with a large building, a pier, and a beach.
A balcony with two wooden chairs and a potted plant, overlooking a calm sea with a boat and a bridge in the distance.
A hotel with a pool, beach access, and a sign reading "HAVEN HOTEL & SPA".

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
The current price is $158
includes taxes & fees
Oct 11 - Oct 12

Explore the area

View in a map
161 Banks Road, Poole, England, BH13 7QL
  • Place, Sandbanks Beach
    ‪4 min walk‬
  • Place, Studland Beach and Nature Reserve
    ‪5 min walk‬
  • Place, Dorset National Landscape
    ‪5 min walk‬
  • Airport, Bournemouth (BOH-Bournemouth Intl.)
    ‪33 min drive‬

Room options

View all photos for Double Room, Balcony, Harbor View

A hotel room with a large bed, a desk, a chair, a wardrobe, and a view of the sea through the windows.

Double Room, Balcony, Harbor View

7.8 out of 10
Good
(11 reviews)
  • Harbor view
  • 251 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 Twin Bed

View all photos for Double Room, Sea View

A hotel room with a large bed, a desk, two chairs, a TV, and a window with a view.

Double Room, Sea View

8.8 out of 10
Excellent
(3 reviews)
  • Sea view
  • 230 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

A hotel room with a large bed, two bedside lamps, a painting on the wall, and a bathroom visible through an open door.

Double Room

7.0 out of 10
Good
(8 reviews)
  • 303 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

A hotel room with a bed, bedside table, lamp, and a view of the outside balcony.

Single Room

  • 201 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Balcony, Sea View

A hotel room with a large bed, a nightstand, a lamp, a chair, and a view of the sea through a sliding glass door.

Double Room, Balcony, Sea View

9.6 out of 10
Exceptional
(16 reviews)
  • Sea view
  • 314 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Double Room, Courtyard View

A hotel room with a large bed, bedside lamps, a desk with a chair, a mirror, and a window with curtains.

Economy Double Room, Courtyard View

7.4 out of 10
Good
(17 reviews)
  • 161 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

A hotel room with a large bed, two bedside tables with lamps, a flat-screen TV, and two armchairs.

Deluxe Double Room

7.4 out of 10
Good
(13 reviews)
  • 293 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Sea View Double with Balcony

A hotel room with a large bed, a desk, a chair, a wardrobe, and a view of the sea through the windows.

Sea View Double with Balcony

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Harbour View with Balcony

A hotel room with a large bed, a desk, a chair, a wardrobe, and a view of the sea through the windows.

Harbour View with Balcony

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

DOUBLE SEA VIEW WITH BALCONY

  • Sleeps 4

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About this property

Haven Hotel

4-star hotel in Sandbanks
An indoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. Free full breakfast and free WiFi in public areas are also provided. Additionally, a sauna, self parking, and a seasonal outdoor pool are onsite.
Haven Hotel offers 84 accommodations with coffee/tea makers and hair dryers. LCD televisions come with digital channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Poole hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a seasonal outdoor pool, Haven Hotel provides an indoor pool and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This beach hotel also offers a terrace and an elevator. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

Haven Hotel is a smoke-free property.

A complimentary full breakfast is served each morning between 7:00 AM and 10:00 AM.
The Point Restaurant - Overlooking the ocean, this fine-dining restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Pavilion Bar - Overlooking the ocean, this bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (GBP 10 per night)
  • Limited onsite self parking

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Pavilion Bar
  • The Point Restaurant

Things to do

  • Indoor pool
  • Sauna
  • Seasonal outdoor pool
  • Steam room

Family friendly

  • Indoor pool
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • On the beach
  • Pool loungers
  • Terrace

Accessibility

  • Elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

  • Self parking fee: GBP 10.00 per night
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The seasonal pool will be open from June to September
Pool access available from 8:00 AM to 5:30 PM

Property is also known as

Haven Hotel
Haven Hotel Poole
Haven Poole
Haven Hotel Hotel
Haven Hotel Poole
Haven Hotel Hotel Poole

Haven Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 356 out of 1005 reviews
Rating 8 - Good. 371 out of 1005 reviews
Rating 6 - Okay. 162 out of 1005 reviews
Rating 4 - Poor. 72 out of 1005 reviews
Rating 2 - Terrible. 44 out of 1005 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely location and very well maintained older style hotel. Breakfast was very good.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property and wonderful staff ..would love to return
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay. The staff were friendly and helpful.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room with a sea view was great. We loved sitting on our balcony watching the boats go by and going to sleep with the sound of the washes. The hotel was in an excellent location. The staff were extremely helpful and friendly and the food in restaurant was superb.
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Disliked: Amenities, property conditions & facilities
This hotel is a real let down, but you cannot beat the views.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous position and very relaxing stay. Will definitely return.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was lovely
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
Lovely position. But hotel a bit tired and under staffed
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
A revisit to a favourite hotel from many years ago. Not much has changed. Maybe a little quieter in the hotel but the hotel facilities are excellent and with sunny weather a little extra paid for a balcony room overseeing Shell Bay was good value.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast very good, Great choice, all items topped up frequently and fresh. Excellent location for drivers or bus users.
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
breakfast fresh, room clean, staff could be better, harbour view great
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff that we came into contact with were all very polite and very friendly.it certainly makes a difference.we didn't want to leave.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Haven is in a wonderful position at the entrance to to Poole Harbour. Staff are welcoming and friendly, the rooms are comfortable and the whole hotel is clean. Did not eat there this trip but only because the are some many restaurants to try locally in and around Poole.
Stayed 2 nights in May 2026
Verified review

4/10 Poor

Liked: Staff & service
Location is excellent and the staff are helpful However attention needs to be be made in regards to the property and rooms. That being said we will be back.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One night leisure stay. Staff very friendly and helpful. Views fantastic and helped by great weather. Location couldn't be better. Breakfast good. We would stay agoin
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Great location with out outstanding sea views. . Breakfast very good. Room was clean. Bathroom needed to be updated with improved shower . Pleasant, helpful staff.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is suburb. The hotel is lovely but does need an update, ie. a lick of paint etc. The room was nice and clean, the bar area and restaurant were lovely, breakfast was nice and fresh and the views from the terrace were amazing. Overall we had a wonderful 3 day break! Would definitely come back!!
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness
The breakfast was okay and always look forward to it throughout my stay. The always cleaned and tidy up the room always. The stafff was friendly and welcoming. The breach view was superb.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were so pleased with everything. Our room was and very large along with a very large bathroom with lovely thick white towels. The breakfast you had so much to pick from. Evening meal was excellent. The staff have all been very helpful nothing to much trouble. In fact we throughly enjoyed our stay and would recommend a stay there
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception team were so friendly and helpful, so lovely. The outdoor pool was really hot and clean with plenty of space The bar area was great with beautiful views over the sea although there was a problem with the draught beers when we stayed and the staff didn’t seem very helpful or well trained The room was comfortable but a little dated
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, great breakfast, comfortable bed
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice view and friendly staff
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Location, Scenery.
Stayed 5 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay, amazing location and great facilities.
Stayed 2 nights in May 2025
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel has great views, but the hotel needs some updating. The bathroom was tired looking the bath is very small and lots of mildew around the bath. The sink tap leaked the whole time. The Gym - most of the cardio machine were out of order.
Stayed 2 nights in Jun 2026