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Ponoka Vacation Packages

I really appreciate Esther she was so helpful when we had issues and responded right away. She is such a wonderful customer service representative.

Extremely Disappointing Experience – Poor Housekeeping and Customer Service I had a very disappointing experience at this hotel, and unfortunately, I will never stay here again. Housekeeping should ensure that every room has at least one extra toilet roll available. When I requested one, it took approximately three hours for someone to bring it to my room. This level of service is simply unacceptable. The front desk staff also need significant improvement in customer service, communication, and English language skills. Simply responding with "OK, OK" is not an appropriate way to handle a guest's concerns. Staff should listen carefully, communicate professionally, and take responsibility for resolving issues. I also complained about the pillows in my room because they were extremely small and uncomfortable. Instead of handling my complaint professionally, the front desk later called us asking where the pillows were. This was extremely frustrating and made an already unpleasant experience even worse. Hotel management needs to take these issues seriously. Proper staff training, better housekeeping standards, and professional guest communication should be basic expectations for any hotel. I sincerely hope other guests do not have to experience the same poor service. This kind of customer experience reflects very badly on the hotel, its management, and ultimately the owner's reputation. I am extremely disappointed and will not be returning to this hotel

Good location, rooms was clean, bed was clean, just the room was ok. Prolly wouldn’t stay here again.

The host was so nice i loved this place if i m coming ever again i am going to book this one again❤️

The pictures on the Internet are not as accurate. The room was very dated and stunk. The elevator was stuck. They had to go up and open it twice for me to get into my room. Their breakfast is only 630 to 930 morning staff never even acknowledged me when I checked out would not recommend this property. I now understand the price also they’re vending machine charged me $10 for one chocolate bar.

Clean rooms, friendly staff. Comfy beds. Had an amazing stay