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Pleasant Grove Vacation Packages

Positives: The room itself was very nice in its layout. The kitchen was wonderful, the balcony was nice, and the TV login system was great. Negatives: When we went to bed (LATE), we discovered multiple hairs of differing color. They were Dark Brown and Blond, while my wife’s hair is dyed blue (which rules her out). We discovered a second set of bedding and decided to give the room a second chance. Inside the bedding bag were more hairs, again of different color. This tells us multiple people have accessed this bed without replacing it (unless the cleaning staff has multi-colored hair). I reached out to the text number at 1:38AM to address this, no response. We decided we wanted to talk to the night manager to check out at 2:20AM. We spoke with the night manager and explained the situation and that we wanted a refund of the room. I figured if they could not give a refund, they would counter with another room or something. Instead, the night manager agreed, but that I would have to do it through our procurer (Hotels.com). I reached out to Hotels.com and they got a different claim from the (daytime) general manager. They claimed we were unwilling to work with them on solutions and that our claim did not meet the standard of a refund and that we were unreasonable. After showing Hotels.com the photos, they increased the refund amount above the 30% offer from the hotel itself. We would NEVER stay at this hotel again.

It was so awesome to be able to stay here with out pets.

Excellent house and well stocked for any large groups! Lots of room to spread out and groups to gather.