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Viva Maya by Wyndham, A Trademark All Inclusive Resort

3.5 star property

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Photo gallery for Viva Maya by Wyndham, A Trademark All Inclusive Resort

Exterior
5 restaurants, breakfast, lunch, dinner served; international cuisine
5 restaurants, breakfast, lunch, dinner served; international cuisine
Hallway
3 outdoor pools, sun loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • All inclusive
  • Bar
  • Housekeeping
  • Spa
  • Pool
$387
includes taxes & fees
Aug 24 - Aug 25

Explore the area

View in a map
Paseo Xaman-ha, Lote, Playa del Carmen, QROO, 77710
  • Playacar Golf Club
    ‪11 min walk‬
  • Quinta Avenida
    ‪3 min drive‬
  • Xcaret Eco Theme Park
    ‪9 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Superior Garden, 1 King Bed, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Garden, 1 King Bed, Non-Smoking

8.4 out of 10
Very good
(11 reviews)
  • 391 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Accessible Room, 1 Queen Bed, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Accessible Room, 1 Queen Bed, Non-Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 391 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, Pool View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Room, 1 King Bed, Non Smoking, Pool View

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Ocean, 2 Queen Beds, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Ocean, 2 Queen Beds, Non-Smoking

8.0 out of 10
Very good
(2 reviews)
  • 391 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds, Non Smoking, Pool View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds, Non Smoking, Pool View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe, 2 Queen Beds, Non-Smoking

Deluxe, 2 Queen Beds, Non-Smoking | In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe, 2 Queen Beds, Non-Smoking

8.4 out of 10
Very good
(6 reviews)
  • 428 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Garden, 2 Queen Beds, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Garden, 2 Queen Beds, Non-Smoking

8.0 out of 10
Very good
(32 reviews)
  • 391 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Ocean, 1 King Bed, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Ocean, 1 King Bed, Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • 391 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room Superior with Garden View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Superior with Garden View

  • 301 sq ft
  • Sleeps 4

View all photos for Room Superior with Ocean View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Superior with Ocean View

  • 301 sq ft
  • Ocean view
  • Sleeps 4

View all photos for Room Superior with Pool View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Superior with Pool View

  • 301 sq ft
  • Sleeps 4

View all photos for Room Superior with Ocean View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Superior with Ocean View

  • 301 sq ft
  • Ocean view
  • Sleeps 4

View all photos for Room Deluxe with Garden View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Deluxe with Garden View

  • 301 sq ft
  • Sleeps 4

View all photos for Room Superior with Pool View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Superior with Pool View

  • 301 sq ft
  • Sleeps 4

View all photos for Room Deluxe with Garden View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Deluxe with Garden View

  • 301 sq ft
  • Sleeps 4

View all photos for Room Superior with Garden View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Superior with Garden View

  • 301 sq ft
  • Sleeps 4

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About this property

Viva Maya by Wyndham, A Trademark All Inclusive Resort

3.5-star property in Playacar
Catch some rays at the beach or spend the day relaxing at Viva Maya by Wyndham, A Trademark All Inclusive Resort's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Change of towels is available on request.
Viva Maya by Wyndham, A Trademark All Inclusive Resort offers 604 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Rooms open to balconies. 55-inch LED televisions come with premium cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Some rates at Viva Maya by Wyndham, A Trademark All Inclusive Resort are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Viva Maya by Wyndham, A Trademark All Inclusive Resort features a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a sauna. Dining is available at one of the property's 5 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 bars/lounges and a poolside bar. Wireless Internet access is complimentary.

Event facilities measuring 18977 square feet (1763 square meters) include conference space. This beach property also offers a fitness center, spa services, and a terrace. Complimentary self parking is available on site.

Viva Maya by Wyndham, A Trademark All Inclusive Resort has designated areas for smoking.

La Terraza - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Hacienda Don Diego - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Portofino - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
Miramare - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Cosmopolita by Viva - This restaurant specializes in Fusion cuisine and serves dinner only. Reservations are required. Open daily.

All inclusive details

All-inclusive room rates at Viva Maya by Wyndham, A Trademark All Inclusive Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Surfing/body boarding
Windsurfing

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball
Kids club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cosmopolita by Viva
  • Hacienda Don Diego
  • La Terraza
  • Miramare
  • Portofino

Things to do

  • 3 outdoor pools
  • Archery
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Rock climbing
  • Rowing/canoeing
  • Sauna
  • Scuba diving
  • Tennis lessons
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Children's games
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 18,977 square feet of conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator
  • Tile flooring in room
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.73 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Viva Maya by Wyndham, A Trademark All Inclusive Resort Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 420 out of 1001 reviews
Rating 8 - Good. 282 out of 1001 reviews
Rating 6 - Okay. 154 out of 1001 reviews
Rating 4 - Poor. 84 out of 1001 reviews
Rating 2 - Terrible. 61 out of 1001 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Ashley, Franklin Park

Traveled with partner
Liked: Cleanliness
There were a large group of unruly students here during our stay which put a damper on our experience. I would probably not stay here again because of it. They were vomittng all over the resort and picking fights with one another and just acting like idiots in the bar. I also found that the adult pool was not properly cleaned. Lots of leaves and dead bugs floating in the pool made it a very unpleasant to be in. It was a nice quiet area away from the action of the resort if one wanted to disconnect though without dealing with annoyances on the other side of the resort. On the positive side, the beach and pool in the main area was nice. Nightly shows were very entertaining. Restaurants and the food selection was not very good in our opinion.
Stayed 5 nights in May 2025

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

8/10 Good

Marcos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Service fantastic

The service was fantastic, the staff were professional and very well trained. The facilities were great. The only observations were: - Food: lots of variety and quantity, but the taste could be better, even in the restaurants for dinner. In addition, it was very difficult to book dinner; we were only able to stay for 2 nights - In the room, there was no suitable place to put large suitcases, only 1 luggage rack; the 2 large ones had to be left on the floor.
Stayed 5 nights in Apr 2025

10/10 Excellent

Miguel Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time in this hotel and we love it, it’s beautiful, clean, staff super friendly, food, even at the buffet was delicious, we visited one of the a la carte restaurants and everything was wonderful, the nature, we saw a monkey, a Deer and it’s this little animal called Sereque, it looks like a squirrel, friendly and harmless. It was adorable! And super quite too, if you like peace, it’s perfect, if you’re more like a party person definitely not.
Stayed 4 nights in Apr 2025

8/10 Good

yeison, ORLANDO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel overall. Very balanced. Food options are great and lots of activities. Everything close by and.amazing location..recommended
Stayed 5 nights in May 2025

8/10 Good

Thomas Andrew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very well maintained and clean at all times. Staff are constantly present in those areas specifically. The shows at nighttime were appropriate for all ages and very entertaining. The online criticisms of the main dining hall are not fair in my opinion as the resort offers a wide variety of options for all three meals and in terms of price point for an all inclusive resort versus the affordability of Viva Maya it offers quality above what the guest actually pays for. The pool areas were always spotless despite some guests just leaving dishes and glasses anywhere they please expecting to be picked up after. I found the staff to be extremely courteous and polite at all times especially in those cases, and with almost any request that could be asked for. Our only criticism was that the mini fridge in the room did not have a freezer portion to it to store milk for our baby, but as usual the staff went above and beyond to accommodate us and stored it in their staff refrigerator at the front desk. Thank you to the excellent staff for the hospitality we thoroughly enjoyed ourselves this trip!
Stayed 4 nights in May 2025

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great meeting new friends and old
Stayed 7 nights in Apr 2025

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

4/10 Poor

Ciara Tiffany

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2025

8/10 Good

guillermo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Great beach. Food is good. Drinks are NOT good. Cheap alcohol. Location is excellent. Playacar gives you the option to exit the property to go for a run or walk in a safe environment. Walkable to downtown Playa del Carmen.
Stayed 6 nights in Apr 2025

4/10 Poor

Crystal

Traveled with partner
Liked: Cleanliness, staff & service
to be honest, they only care about the VIVA club members and not regular hotel guest. They have all the reserved shaded seating by the pool and beach while regular guest have to fight for chairs at 7 am. Stayed for 4 nights and only able to book 1 restaurant reservation. That's the policy. You can book 3 reservations if you stay 7 days. A little ridiculous to have to eat at the same gross buffet for breakfast, lunch, and dinner for 4 days. We ended up paying to eat off property because the food is so terrible. No seasoning, taste like kid food. This used to be a nice higher end place but has went downhill. You used to be able to get drink service on the beach, plenty of beach and pool chairs, and great shows every night. Just plan to expect a low quality stay at a 2-3 star resort not 4 .
Stayed 4 nights in Apr 2025

10/10 Excellent

Alexandra

Stayed 5 nights in Apr 2025

6/10 Okay

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Regular

Regular, the ac never function well, we have no chance for reservations in the restaurants. The main restaurante good, the others were very small and have no good food
Stayed 4 nights in Apr 2025

6/10 Okay

Dustin

Disliked: Staff & service
Everyone was nice except the ladies that work in care they are rude!!!
Stayed 6 nights in Apr 2025

8/10 Good

Anne

Stayed 5 nights in Apr 2025

10/10 Excellent

Yahaira

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to say
Stayed 4 nights in Apr 2025

10/10 Excellent

Patricia

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the experience. The only downfall was the transportation from amd to the iarport.
Stayed 7 nights in Apr 2025

10/10 Excellent

paul angelo

Liked: Cleanliness, staff & service, property conditions & facilities
This was my wife and Is 4th year in a row coming to Wyndham Viva Maya let me just say the people that work there from the front desk to the restaurants are so
Stayed 14 nights in Apr 2025

10/10 Excellent

Johnathon D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Olga

Traveled with family
Liked: Amenities
We had a great family vacation. Stayed there for a week. Great clean beach. Food is amazing, great friendly staff.
Stayed 7 nights in Mar 2025

10/10 Excellent

Kristine Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Apr 2025

2/10 Terrible

Alina

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend this resort. Food was horrible, they want you to use an app to make reservations for dining but nothing was available even thought we tried to make reservations the day we arrived. Room had a moldy smell, issues with hot water. No room service available. The only good thing about this resort was the beach, but you have to buy a membership to be served drinks on the beach. Worst experience we’ve ever had in Mexico and we’ve been to Mexico many times before. It was bad enough for us to pay extra money to move to another resort the next day.
Stayed 5 nights in Apr 2025

8/10 Good

Gladys

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entertainment was amazing! Always something to do! Activities, sports and crafts for most ages. Staff was friendly and helpful, especially the Viva Vibe staff. Ugh but the food…SO FLAVORLESS!! Definitely wasn’t expecting 5 star quality at an all inclusive but the food was a 3 out of 10. Honestly felt like going into the kitchen and help them put some flavor into the most basic foods!! Very disappointed with the food.
Stayed 5 nights in Mar 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is close to shopping and walk around . Safe place
Stayed 4 nights in Mar 2025

6/10 Okay

Klediana

Liked: Cleanliness, staff & service
Stayed 6 nights in Mar 2025