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Viva Maya by Wyndham, A Trademark All Inclusive Resort

3.5 star property

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5 restaurants, breakfast, lunch, dinner served; international cuisine
3 outdoor pools, sun loungers
5 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • All inclusive
  • Bar
  • Housekeeping
  • Spa
$220
includes taxes & fees
Oct 15 - Oct 16

Explore the area

View in a map
Paseo Xaman-ha, Lote, Playa del Carmen, QROO, 77710
  • Place, Playacar Golf Club
    ‪11 min walk‬
  • Place, Quinta Avenida
    ‪3 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪9 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Room Superior with Garden View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Superior with Garden View

  • 301 sq ft
  • Sleeps 4

View all photos for Room Superior with Ocean View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Superior with Ocean View

  • 301 sq ft
  • Ocean view
  • Sleeps 4

View all photos for Room Deluxe with Garden View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Deluxe with Garden View

  • 301 sq ft
  • Sleeps 4

View all photos for Room Superior with Garden View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Superior with Garden View

  • 301 sq ft
  • Sleeps 4

View all photos for Room Deluxe with Garden View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Deluxe with Garden View

  • 301 sq ft
  • Sleeps 4

View all photos for Room Superior with Ocean View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Superior with Ocean View

  • 301 sq ft
  • Ocean view
  • Sleeps 4

View all photos for Superior Garden, 1 King Bed, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Garden, 1 King Bed, Non-Smoking

8.4 out of 10
Very good
(14 reviews)
  • 391 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Garden, 2 Queen Beds, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Garden, 2 Queen Beds, Non-Smoking

8.0 out of 10
Very good
(32 reviews)
  • 391 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe, 2 Queen Beds, Non-Smoking

Deluxe, 2 Queen Beds, Non-Smoking | In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe, 2 Queen Beds, Non-Smoking

8.4 out of 10
Very good
(6 reviews)
  • 428 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Ocean, 1 King Bed, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Ocean, 1 King Bed, Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • 391 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Ocean, 2 Queen Beds, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Ocean, 2 Queen Beds, Non-Smoking

8.0 out of 10
Very good
(2 reviews)
  • 391 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Accessible Room, 1 Queen Bed, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Accessible Room, 1 Queen Bed, Non-Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 391 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, Pool View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Room, 1 King Bed, Non Smoking, Pool View

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Non Smoking, Pool View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds, Non Smoking, Pool View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Superior with Pool View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Superior with Pool View

  • 301 sq ft
  • Sleeps 4

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About this property

Viva Maya by Wyndham, A Trademark All Inclusive Resort

3.5-star property in Playacar
Catch some rays at the beach or spend the day relaxing at Viva Maya by Wyndham, A Trademark All Inclusive Resort's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Change of towels is available on request.
Viva Maya by Wyndham, A Trademark All Inclusive Resort offers 604 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Rooms open to balconies. 55-inch LED televisions come with premium cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Viva Maya by Wyndham, A Trademark All Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Viva Maya by Wyndham, A Trademark All Inclusive Resort features a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a sauna. Dining is available at one of the property's 5 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 bars/lounges and a poolside bar. Wireless Internet access is complimentary.

Event facilities measuring 18977 square feet (1763 square meters) include conference space. This all-inclusive property also offers a fitness center, spa services, and a terrace. Complimentary self parking is available on site.

Viva Maya by Wyndham, A Trademark All Inclusive Resort has designated areas for smoking.

La Terraza - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Hacienda Don Diego - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Portofino - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
Miramare - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Cosmopolita by Viva - This restaurant specializes in Fusion cuisine and serves dinner only. Reservations are required. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Surfing/body boarding
Windsurfing

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball
Kids club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cosmopolita by Viva
  • Hacienda Don Diego
  • La Terraza
  • Miramare
  • Portofino

Things to do

  • 3 outdoor pools
  • Archery
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Rock climbing
  • Rowing/canoeing
  • Sauna
  • Scuba diving
  • Tennis lessons
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Children's games
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 18,977 square feet of conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator
  • Tile flooring in room
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.76 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Reviews

Viva Maya by Wyndham, A Trademark All Inclusive Resort Reviews

8.0

Very Good

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 430 out of 1007 reviews
Rating 8 - Good. 277 out of 1007 reviews
Rating 6 - Okay. 157 out of 1007 reviews
Rating 4 - Poor. 84 out of 1007 reviews
Rating 2 - Terrible. 59 out of 1007 reviews

Reviews

10/10 Excellent

Zulfia, SAN DIEGO

Stayed 10 nights in Jun 2025

4/10 Poor

Eralda

Traveled with family and small children
There was no air conditioner anywhere but the rooms. The ocean was super dirty and smelled horrible. Mini fridge in the room was empty. There was no water or any other drinks. The only good thing was the entertainment thing. You could go at the onsite restaurants only based on how many nights you were staying at the resort. The food was OK. I wouldn’t return there again.
Stayed 6 nights in Jun 2025

10/10 Excellent

Fahira

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 10 nights in Jul 2025

8/10 Good

Philip

Liked: Amenities
Stayed 6 nights in Jun 2025

4/10 Poor

legna

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
As an experienced traveler customer service was the worse ever. No explanation from staff when questions ask or rational of their answers compared to other facilities I have been. For a hotel chain with great expectations I was dumbfounded.
Stayed 4 nights in Jul 2025

8/10 Good

Charles

Stayed 6 nights in Jun 2025

6/10 Okay

Ernesto

Liked: Staff & service
Stayed 7 nights in Jun 2025

6/10 Okay

Richard

Stayed 5 nights in Jun 2025

10/10 Excellent

Pamela

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

8/10 Good

Mario, Coyoacan

Stayed 3 nights in Jun 2025

6/10 Okay

Gisela

Traveled with family and small children, Traveled with family
Liked: Cleanliness
We love the service and staff at this hotel, this is our 2nd time there and both visits were for family weddings. Antonio was great making sure we had drinks at the beach and pool area. The bar tenders at the pool bar work hard but there was always a long line, therefore Antonio took great care of us. The food and drinks have gotten bad, they don't have good selection of liquior and unfortunately we did witnessed a bar tender watering down some of the liquor bottles, which was very disappointing. We only liked one of the dinners which was when they had Mexican theme food, the rest of the nights was the same type of food, same goes with breakfast, everything has gotten very generic. Also they terraza dinning room has no ac, therefore is hot. Our room ac wasn't working properly, and even though they checked it, it never went down passed 24c. The staff was always nice and friendly, but will not be returning there, they do try hard to keep the beach clean from sargassum, it's just not worth the amount of money we spent
Stayed 5 nights in Jun 2025

8/10 Good

Melina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, however for a family with toddlers and strollers, they should have elevators or assign a first floor bedroom not the third floor, also the alcoholics drinks barely had alcohol.
Stayed 5 nights in Jun 2025

4/10 Poor

Lilia

Disliked: Cleanliness
Stayed 3 nights in Jun 2025

10/10 Excellent

Amy Patricia

Stayed 5 nights in Jun 2025

6/10 Okay

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Svetlana

Traveled with group, Traveled with family
Everything very good 👍 👌 😌 I love my vacations, My family is very happy and we will be back ❤️
Stayed 10 nights in Jun 2025

10/10 Excellent

Srinivasan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2025

2/10 Terrible

Steve Randall

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2025

10/10 Excellent

Claudiu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Theybare doing an amazing job cleaning the sargassum, too bad they have the other hotels next to them that are doing a terrible job.
Stayed 4 nights in Jun 2025

10/10 Excellent

Sabrina

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Personnal are nice, the bedroom is always clean and the food excellent. Restaurant Mexicain is the best one on the resort.
Stayed 6 nights in Jun 2025

10/10 Excellent

Aaron Sydnie

Traveled with family
Liked: Amenities
Loved the proximity to the beach.
Stayed 6 nights in Jun 2025

6/10 Okay

NURI

Traveled with family
The beach was dirty, with sargazo and brown color. The food had not variety. The personnel was not friendly, and even m when I asked for a drink, the worker told me it was self service, but with bad attitude. The best one, and honoring the Mayan roots was Noe. He was friendly, educated and always trying his best to serve us promptly.
Stayed 6 nights in Jun 2025

8/10 Good

Maria Guadalupe

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
En las áreas comunes los baños no tienen aire acondicionado, ni siquiera un ventilador y el calor es insoportable. Los cockteles con alcohol son solo jarabe dulce no están bien preparados. Necesitan poner una malla para el sargazo en la playa el olor a podrido por tanto sargazo en la playa fue horrible. Ni siquiera se antojaba estar tomando el sol junto a la playa.
Stayed 6 nights in Jun 2025

8/10 Good

Tara

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was perfect for a six day relaxing getaway. I did request a room away from the action (quiet location) room through Expedia, at time of booking, that was not accommodated- which was a bit disappointing- but certainly didn’t greatly impede much.
Stayed 6 nights in Jun 2025

8/10 Good

Ximena Katiana

Traveled with family
Liked: Cleanliness
The property was beautiful
Stayed 3 nights in Jun 2025