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The Royal Haciendas All Inclusive

4.0 star property
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Photo gallery for The Royal Haciendas All Inclusive

Exterior
5 restaurants, breakfast, lunch, dinner served; Asian cuisine
Aerial view
Balcony view
6 outdoor pools, pool umbrellas, sun loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All inclusive
  • Hot Tub
  • Bar
  • Room service
  • Pool
  • Housekeeping
$256
includes taxes & fees
Sep 4 - Sep 5

Explore the area

View in a map
Playa del Carmen, QROO
  • Playa Xcalacoco
    ‪5 min drive‬
  • Playa del Carmen Main Beach
    ‪8 min drive‬
  • Punta Esmeralda Beach
    ‪8 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪59 min drive‬

Room options

View all photos for Deluxe Suite, 1 Bedroom, Beach View, Beachfront

In-room dining

Deluxe Suite, 1 Bedroom, Beach View, Beachfront

9.6 out of 10
Exceptional
(10 reviews)
  • 1047 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Twin Murphy Beds

View all photos for Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

1 bedroom, pillowtop beds, in-room safe, individually decorated

Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

9.6 out of 10
Exceptional
(4 reviews)
  • 1445 sq ft
  • 2 bedrooms
  • Beach view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Twin Murphy Beds

View all photos for Deluxe Junior Suite Beachfront

1 bedroom, pillowtop beds, in-room safe, individually decorated

Deluxe Junior Suite Beachfront

9.0 out of 10
Wonderful
(27 reviews)
  • 398 sq ft
  • Beach view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Junior Suite

1 bedroom, pillowtop beds, in-room safe, individually decorated

Deluxe Junior Suite

8.6 out of 10
Excellent
(63 reviews)
  • 398 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 Bedroom, Fully Equipped Kitchen

43-inch plasma TV with satellite channels, TV

Deluxe Suite, 1 Bedroom, Fully Equipped Kitchen

9.8 out of 10
Exceptional
(46 reviews)
  • 1047 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Twin Murphy Beds

View all photos for Run of the House

1 bedroom, pillowtop beds, in-room safe, individually decorated

Run of the House

9.0 out of 10
Wonderful
(63 reviews)
  • 398 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Master Suite, 2 Bedrooms, Fully Equipped Kitchen

1 bedroom, pillowtop beds, in-room safe, individually decorated

Deluxe Master Suite, 2 Bedrooms, Fully Equipped Kitchen

9.8 out of 10
Exceptional
(23 reviews)
  • 1445 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Twin Murphy Beds

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About this property

The Royal Haciendas All Inclusive

4-star property in Corasol
Catch some rays at the beach or spend the day relaxing at The Royal Haciendas All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
The Royal Haciendas All Inclusive offers 252 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. 43-inch plasma televisions come with satellite channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

2 outdoor tennis courts, a health club, and complimentary bicycles are featured at the property. 6 outdoor swimming pools and 4 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body wraps, and body treatments. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily.
The Royal Haciendas All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At The Royal Haciendas All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and 3 bars/lounges. Wireless Internet access is complimentary. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Complimentary uncovered valet parking is available on site.

The Royal Haciendas All Inclusive has designated areas for smoking.

Kinokó - Overlooking the garden, this diner serves dinner only. Reservations are required.
Los Murales - Overlooking the garden, this family restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
La Palapa del Sol - This beach family restaurant serves breakfast, lunch, and dinner. Open daily.
Sol y Luna Grill - This poolside seafood restaurant serves lunch only. Guests can enjoy drinks at the bar. Open daily.
Pizza Luna - This poolside family restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Bicycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kinokó
  • La Palapa del Sol
  • Los Murales
  • Pizza Luna
  • Sol y Luna Grill

Things to do

  • 2 outdoor tennis courts
  • 4 hot tubs
  • 6 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • Elevator

More

  • 18 buildings
  • 4 floors
  • Built in 2006
  • Designated smoking areas
  • Lifeguards
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch HDTV with satellite channels

Food and drink

  • 24-hour room service
  • Cleaning supplies
  • Coffee/tea maker
  • Free bottled water
  • Microwave

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 25

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 600
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.
The credit card used to book the reservation must be presented by the cardholder at check-in.
Guests staying on a Saturday may need to change units. The hotel will try to avoid this scenario, but, when necessary, management will work to streamline this process and minimize inconvenience for guests.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 300.00 per accommodation, per stay
  • A tax is imposed by the city: USD 2.72 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: USD 600 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Royal Haciendas
Royal Haciendas All Inclusive
Royal Haciendas All Inclusive Playa del Carmen
Royal Haciendas Playa del Carmen
Royal Haciendas Hotel
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas All Inclusive All-inclusive property

The Royal Haciendas All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1062 out of 1861 reviews
Rating 8 - Good. 435 out of 1861 reviews
Rating 6 - Okay. 218 out of 1861 reviews
Rating 4 - Poor. 80 out of 1861 reviews
Rating 2 - Terrible. 66 out of 1861 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Louis

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Property has potential to be a great place. The pools were gorgeous and staff were helpful. However, dining needs more options. 5 restaraunts are supposed to be on site. When we stayed their were only four. One was being renovated. I wish the night life on the grounds was better as well. I did enjoy the steakhouse, but you need a tree servation every night. They need another restraunt option that put prime rib on the menu....maybe an all going buffet. They could also do better with room service options.
Stayed 5 nights in May 2025

10/10 Excellent

Meivys Gonzalez

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Servicio excepcional. Puntos a mejorar: La playa podria ser un lugar mas atractivo para quien guste de bañarse en el mar. Los bares cierran sus servicios muy tamprano teniendo en cuenta que es un resort. A partir de las 10:00 cesan todas las actividades. Es una pena que el restaurante principal no estuviera en funciones durante mi visita. Le experiencia en general fue excelente.
Stayed 3 nights in May 2025

8/10 Good

Savannah

Stayed 6 nights in May 2025

10/10 Excellent

Craig A

Traveled with partner
Property is beautifully manicured, very clean, very well kept pools, when I didn't like was the beach erosion in the room I had was on the corner right next to where they pile dead seaweed which smelled bad I asked for an ocean view and I got one a smelly one, restaurants for wealth staffed very polite food was good, not great..
Stayed 3 nights in May 2025

10/10 Excellent

April

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Brandon

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing time on our vacation and felt instantly relaxed here. The kids had a great time, too. The resort is pristine and the rooms are clean and comfortable. Food was good (my favorite at the breakfast buffet was the smoked salmon and fresh fruits, Mexican coffee+ hot chocolate... And the clams on seafood night!). Be sure to try the ceviche at Oceana and the BLT at La Ronda! Great staff and activities - a nice vibe. There is something for everyone here. We will be back. They will try to sell you a timeshare so be aware of that.
Stayed 6 nights in May 2025

2/10 Terrible

Kannan

Traveled with family and small children, Traveled with family
Liked: Cleanliness
They list ocean view ( picture of “ocean view” room we first got ) but there was no ocean view . We paid extra $$$ for ocean view. They never have reservations available for the guests at the nice restaurants . You only get 5pm or 8:40 pm. Our concierge wanted to have us sit thru time share presentation . When we declined she stopped helping us
Ocean view room we were given . Description in Expedia for the booking we did said ocean view . I don’t see an ocean in this view
Stayed 4 nights in May 2025

10/10 Excellent

Margaret Christine

Traveled with partner
Liked: Cleanliness
The place clean and staff is excellent and friendly majority of them. I only encountered two that seem miserable. The reason why I gave the staff a four on the rating. I did not like the beach. It was rundown and I do understand from the hurricane, but they could've done a better job cleaning up the seaweeds. I am a beach person and that was not on the website that the beach needs a lot of improvement so this did put a damper on my stay cause I do not like pools. The best were comfortable, but the linen is worn down and needs an upgrade in that department, housekeeping was amazing!!! Overall , it was a pleasant stay.
Stayed 5 nights in May 2025

10/10 Excellent

Mariah

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We recently visited the Royal Haciendas for family vacation and it was a wonderful vacation! 🏖 This resort is well-maintained and it is relaxing, quiet, and great for families! The rooms are spacious and clean - we felt right at home. We appreciated the attentive and friendly staff including Hector with the entertainment team, Cesar at breakfast, Ramiro and Leo at the poolside bar, Alejandro at Los Murales, and Alfredo, Rosa, and Edin at the front desk - thank you! The food was delicious and we liked the variety! We don't usually like to visit the same resort twice, but this was an excellent experience and we will be back.
Stayed 4 nights in May 2025

10/10 Excellent

CHERRYL

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The pool bar is great, pizza Luna has amazing pizza that’s woodfired, everything seems nice and clean. The grounds crew do a beautiful job caring for everything. Food is good, shows were fun to watch, this was our second stay at the royal hacienda would recommend to anyone. Only downfall is it’s not a swimable and picturesque beach you will need to go to downtown 5th ave or Cozumel for that.
Stayed 5 nights in May 2025

8/10 Good

ROBERT ALVIN DANIEL

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in May 2025

4/10 Poor

Sharmen

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel itself was very well maintained and clean. However, the food was so awful which was so disappointing because we had an all inclusive deal. The staff seemed too busy and wasn’t attentive towards the guest. The cleaning staff was very friendly. Overall I’m disappointed and would not go back just for the food experience.
Stayed 4 nights in May 2025

8/10 Good

Patrick D, Fort Wayne

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check-in was fast and freindly. Room was clean and spacious. Public areas were nice and kept very clean, the pool restrooms were even clean. Staff was hit or miss. At the sit down restaurants the staff was great, the staff at the buffet was flat, the outdoor restraunts were slow but nice. Pool and entertainment staff were fun and very friendly. The food was great except for the buffet. I ate there on Asian night and it was not good. I ordered breakfast from the menu at the buffet and it was good. Rooms service was good. The beach on phase 1 is not as bad as people make it out to be. It is cleared of sargassam, there is plenty of sand, volleyball, chairs and shade. Do get the massages that people come offer. Its a little bit of a walk up the beach but worth it. A really good beach front massage for $40/hr. The resort is a little boring but it's a great place to relax for a few days.
Stayed 4 nights in May 2025

8/10 Good

Tim

Stayed 10 nights in May 2025

10/10 Excellent

David

Liked: Cleanliness
Stayed 7 nights in Apr 2025

8/10 Good

TRAVIS

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Food was pretty good and service was as well. Great for families.
Stayed 7 nights in May 2025

4/10 Poor

Kareem

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Royal Haciendas would have gotten a 8 but……During the check out process, Rosa at the front desk did not handle the situation appropriately and matched my attitude and anger by curtly telling me that her rudeness is in response to my frustration and anger. She did not show any empathy or display any training on how to diffuse a situation since she was eagerly matched my stare like we were in a duel fight. The frustration was due to additional charges for royal resorts foundation donation that was added to the final bill along with a no show resort "tour" timeshare fee of 500 MX pesos not dollars This resort tour for 90 minutes would have rewarded my spouse and I a "free" massge, originally priced at 150 per person. Concierge kept on bumping in to my spouse who finally succumb and unfortunately signed paperwork to agreeing to a "resort tour." Unbeknownst to us this paperwork included language that a fee is assesed for no shows. Now our concierge should have verbally advised this to my spouse. When we were showed the proof by the general manager, I was highly advised to have my spouse read any paperwork thoroughly before signing. The paperwork was in Spanish; which is neither our our native language. We had a great stay and our room was cleaned daily by Gladys Ruiz who went above and beyond each day to make us comfortable in our 1 bedroom ocean front with ocean access room. Thanks also to Mario, Cesar at Sol and Luna Grill. Alejan
Stayed 6 nights in May 2025

10/10 Excellent

Veronica Gonzales, Garden City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was amazing! The staff was professional & very attentive, super friendly always making sure you're stay is comfortable. Definitely recommend this wonderful resort. Thank you for such wonderful hospitality!!!!
Stayed 7 nights in May 2025

10/10 Excellent

Klodi

Stayed 7 nights in May 2025

6/10 Okay

Ragupathy

Traveled with family and small children
Very less options for vegetarians, only 2 stands for hibachi; which makes hard on finding reservations, pool side restaurants are not great, hotel managers are always tried to push to sit for a timeshare session, hot tubs are really warm tubs, not much area for beach, pools are ok
Stayed 5 nights in Apr 2025

10/10 Excellent

Jason Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and property were amazing. Highly recommend.
Stayed 6 nights in May 2025

6/10 Okay

David Alan

Traveled with family
Liked: Cleanliness
All inclusive didn’t really mean all inclusive. Not happy with sitting thru an hour and a half presentation to buy into the timeshare program. We have been other resorts and were much happier.
Stayed 5 nights in May 2025

10/10 Excellent

Vicci

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proprty is beautiful, food was good. Very relaxing place. They haven't recovered the beach yet, still dangerous to go in the water.
Stayed 5 nights in May 2025

10/10 Excellent

Thomas, Farmerville, LA 71241

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 8 nights in May 2025

4/10 Poor

Elizabeth Luna

Disliked: Staff & service
There was a lot of stuff that wasn’t included so I would say it’s not all inclusive. The pools all Closed at 6:00pm not a lot to do around the resort.
Stayed 3 nights in May 2025