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The Reef Coco Beach Resort & Spa- Optional All Inclusive

3.5 star property

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Photo gallery for The Reef Coco Beach Resort & Spa- Optional All Inclusive

Outdoor pool, pool umbrellas, sun loungers
Buffet
Room amenity
On the beach, sun loungers, beach umbrellas, beach towels
In-room safe, blackout drapes, iron/ironing board, bed sheets

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • All inclusive
$247
includes taxes & fees
Dec 18 - Dec 19

Explore the area

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Región 6, Calle Flamingo Lt 1 Mz 7, Luis Donaldo Colosio, Playa del Carmen, QROO, 77710
  • Place, Mamitas Beach
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
  • Place, Quinta Avenida
    ‪11 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪67 min drive‬

Room options

View all photos for Room Premium with Partial Sea View

In-room safe, blackout drapes, iron/ironing board, bed sheets

Room Premium with Partial Sea View

  • 290 sq ft
  • Sleeps 4

View all photos for Premium Room, Garden View

In-room safe, blackout drapes, iron/ironing board, bed sheets

Premium Room, Garden View

8.0 out of 10
Very good
(9 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Fragata Beach Club Superior Room

Room amenity

Fragata Beach Club Superior Room

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Fragata Beach Club Premium Room

Room amenity

Fragata Beach Club Premium Room

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Room, Garden View

In-room safe, blackout drapes, iron/ironing board, bed sheets

Superior Room, Garden View

8.2 out of 10
Very good
(129 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Room, Pool View

In-room safe, blackout drapes, iron/ironing board, bed sheets

Superior Room, Pool View

7.6 out of 10
Good
(10 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Partial Ocean View

In-room safe, blackout drapes, iron/ironing board, bed sheets

Premium Room, Partial Ocean View

8.2 out of 10
Very good
(11 reviews)
  • 312 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room Superior with Garden View

In-room safe, blackout drapes, iron/ironing board, bed sheets

Room Superior with Garden View

  • 290 sq ft
  • Sleeps 4

View all photos for Room Superior with Pool View

In-room safe, blackout drapes, iron/ironing board, bed sheets

Room Superior with Pool View

  • 290 sq ft
  • Sleeps 4

View all photos for Room Premium with Garden View

In-room safe, blackout drapes, iron/ironing board, bed sheets

Room Premium with Garden View

  • 290 sq ft
  • Sleeps 4

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About this property

The Reef Coco Beach Resort & Spa- Optional All Inclusive

3.5-star resort in Luis Donaldo Colosio
Catch some rays at the beach or spend the day relaxing at The Reef Coco Beach Resort & Spa- Optional All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 5 restaurants.
The Reef Coco Beach Resort & Spa- Optional All Inclusive offers 196 accommodations with safes and hair dryers. Rooms open to furnished balconies. 32-inch LED televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.
An outdoor tennis court, a marina, and complimentary bicycles are featured at the resort. An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Some rates at The Reef Coco Beach Resort & Spa- Optional All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At The Reef Coco Beach Resort & Spa- Optional All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like surfing/body boarding and snorkeling.

Dining is available at one of the resort's 5 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 5 bars/lounges, a beach bar, and a poolside bar. A computer station is located on site and wireless Internet access is complimentary. This beach resort also offers a complimentary children's club, an outdoor pool, and a children's pool. Onsite self parking is complimentary.

The Reef Coco Beach Resort & Spa- Optional All Inclusive has designated areas for smoking.

Samurai - premium only - This fine-dining restaurant specializes in Japanese cuisine. Guests can enjoy drinks at the bar. Reservations are required.
Rosinella - This fine-dining restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Miramar - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Sabor Latino - This fine-dining restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Snack Bar - Onsite bar. Open daily.

All inclusive details

All-inclusive room rates at The Reef Coco Beach Resort & Spa- Optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language

Entertainment

Onsite entertainment and activities
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 5 bars/lounges
  • 5 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Miramar
  • Rosinella
  • Sabor Latino
  • Samurai - premium only
  • Snack Bar

Things to do

  • Beach volleyball
  • Bicycle storage
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Karaoke
  • Kayaking
  • Mini golf
  • Outdoor pool
  • Outdoor tennis court
  • Parasailing
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Surfing/bodyboarding
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Mini golf
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8,762 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2003
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.75 per accommodation, per night
  • Destination fee: USD 1.24 per accommodation, per night
  • Resort fee: USD 10 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Coco Reef Beach
Coco Reef Beach Resort
Reef Coco Beach
Reef Coco Beach All Inclusive
Reef Coco Beach Playa del Carmen
Reef Coco Beach Resort
Reef Coco Beach Resort All Inclusive
Reef Coco Beach Resort All Inclusive Playa del Carmen
The Reef Coco Beach Resort All Inclusive
Reef Coco Beach All Inclusive Playa del Carmen
Reef Coco Resort Inclusive

Reviews

The Reef Coco Beach Resort & Spa- Optional All Inclusive Reviews

7.8

Good

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 440 out of 1004 reviews
Rating 8 - Good. 256 out of 1004 reviews
Rating 6 - Okay. 152 out of 1004 reviews
Rating 4 - Poor. 71 out of 1004 reviews
Rating 2 - Terrible. 85 out of 1004 reviews

Reviews

6/10 Okay

Gladys

The beach was not cleaned. There’s was way too many locals going in and walking around. Feeling unsafe
Stayed 4 nights in Aug 2025

10/10 Excellent

Angela M

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at The Reef Coco Beach in Playa del Carmen and upgraded to the Premium package—definitely worth it! From the moment we arrived, the service felt elevated. We were greeted with a welcome drink and a bottle of wine in the room, and the minibar was restocked daily, which was a great touch. The beach is beautiful and steps away, though a bit narrow in places. The VIP bar (Bar & Mar) was perfect for relaxing with premium cocktails in a more private setting. Having access to the Japanese restaurant Samurai was a highlight—delicious food and fun teppanyaki-style cooking. We also loved that we could use the amenities at the sister resort (Reef Playacar)—they even included the shuttle!
Stayed 6 nights in Aug 2025

2/10 Terrible

Heidy

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a lot of variety of food. The buffet is so limited. The soap smell
Stayed 5 nights in Aug 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
It was my best vacation
Stayed 3 nights in Jul 2025

10/10 Excellent

Gabe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous location- clean - beachfront- pretty environment- easy access to go out and explore Playa del Carmen which was really why we stayed here- and that was the best part! It is a lovely hotel but it is also a vacation club so you have to deal with the assault of “ options” to be a “ gold member” or upgrade to all inclusive- and the whole “ buffet scene” was less than delicious. Drinks were also cheap liquor unless you’re a “ gold member”and the swim up bar- that was like a bad scene from the love boat!!
Stayed 2 nights in Aug 2025

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, with plenty of food around for good prices and free tequila everywhere. Just magic.
Stayed 4 nights in Aug 2025

2/10 Terrible

Jennifer Michelle, Cypress

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Horrible. Check Google for reviews. There’s not enough space on here to put my review. The resort itself is beautiful has a nice pool and plenty of seating around. Booked private pick up from airport and he was 20 minutes late so we got bombarded with taxi solicitors. When we arrived at resort, we were told there was an upgrade if we wanted top shelf or Japanese restaurant, but I had already paid the upgrade online so I’m a little confused. Food was disgusting. You have two places to eat the snack bar or the buffet otherwise you have to find a time that you fit in the restaurants because they only take six people at a time. The hibachi used fajita beef. Resort Staff was rude. Drinks were gross tasted like sweet n low with water. The snack bar must use soy burgers. The hotdog was an oversized Vienna sausage. Bar refused to give us a cup of water because they didn’t open for another 20 minutes. Bed was like sleeping on floor. Pillows were over stuffed. Room smelled like sewage and sulfur. There’s no daily entertainment besides water aerobics. There’s no night entertainment besides for an hour at 9 PM. In the end, this place is called Leading Vacation Club & they will waste a day of your vacation trying to sell you a timeshare for $40-90k because you have to have breakfast with them & then go listen to them in a room and you already missed the departure for an excursion.After declining to buy it the people that acted like they were your best friends never acknowledge you again.
Stayed 3 nights in Aug 2025

10/10 Excellent

Zaira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was awesome. Inside was perfect. There was a bar, staff was attentive and i was able to schedule my tours there in the lobby. The pool has a bar, staff was friendly and wuick to serve. They have activities like ping pong, you can play golf, the pool is open until 9pm. Food was delicious.
Buffet all inclusive
Italian restaurant With reservation only at hotel
Beach
Our view
Stayed 5 nights in May 2025

2/10 Terrible

Narine

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Substandard buffet, dirty pool, broken pool tiles, ants around the pool area, unbearable odor
Stayed 5 nights in Aug 2025

2/10 Terrible

Anna

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures are very deceiving !!! The whole property smelled. Mold on the bathroom doors. Food and horrible. I would not step in the pool.. it had broken tiles and luke warm water.
Stayed 5 nights in Aug 2025

8/10 Good

Jody

Stayed 2 nights in Jul 2025

4/10 Poor

Juan j.

Business traveler, Traveled with family
Disliked: Amenities, property conditions & facilities
Not happy with the service
Stayed 3 nights in Jul 2025

10/10 Excellent

Edgar

Stayed 7 nights in Jul 2025

2/10 Terrible

jose

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No return never the pool condition.the.roof no maintanence
Stayed 3 nights in Aug 2025

10/10 Excellent

Joel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very family-oriented. The à la carte dining options, the Mexican restaurant, and the Japanese restaurant were amazing. Miguel Angel at the Mexican restaurant was amazing, and Noe at the sports bar was great.
Stayed 7 nights in Jul 2025

2/10 Terrible

John

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here!

I had to check out of the hotel early because the bed was rock hard. When I tried getting service at the pool side snack bar it took forever. Within two hours of being there, we wanted to check out. The beach in front of the hotel is a marina...not appealing. There was seaweed everywhere on the beach and it smelled. The hotel receptionist was nice and when I went back up to say i was checking out, she helped me and told me I was going to get a refund for the 7 nights. I had booked 9 nights and there was a penalty for checking out early of one night (which was fine). However, after repeated attempts they have not issued my refund on my credit card!!! i incorrectly booked the room for 2 adults and one child...my child was 10 and forgot to change his age and it said he was 2 yrs old. again fine, i needed to pay $360 cash for 9 nights at $40/nt. When i checked out that same day, they refunded me for 7 nights $280...again, okay. but it's been 4 weeks now and I'm still awaiting for my refund for the 7 nights. Hotels.com has been absolutely terrible in helping me with this issue as well. Ever since Expedia bought them out, the service with hotels.com is almost as terrible and the Reef Coco. hotel manager reading this review, please make this right and honor your word of giving me a refund. Also, I can tell your reviews are bot reviews...stop paying for bots to boost up your review ratings.
Stayed 9 nights in Jul 2025

6/10 Okay

Maria

Disliked: Amenities
I was very unhappy with the room we were staying. There was issues with the sink. We had reported it to the front desk. But it seems like they didn’t care. We were in water in the bathroom for three days. Until finally someone came to the bathroom and take care of it the problem…….than two days before our check out date employees after employees keep asking what time we we’re going to check out. It was annoying because we were just trying to relax!!! Overall I will give you nothing, but complains!!!!
Stayed 6 nights in Jul 2025

10/10 Excellent

Jessica

Stayed 1 night in Jul 2025

8/10 Good

Liliana Guadalupe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I stayed at the resort for six days. It is very quiet but pleasant. We liked everything it offers. The only bad thing is that we couldn't enjoy the beach which looks very dirty due to the sargassum. It has easy access to Fifth Avenue, very convenient for walking and enjoying. For me, the best thing was the food at the buffet restaurant, it offers a wide variety of food and it was very good. Our host, Grecia, was very friendly at all times, making us feel very comfortable when enjoying our meals. I highly recommend her. I can recommend this resort. If you just want to enjoy the pool, you can go anytime, but if you want to enjoy the beach, it is best to go from March to April, or travel to Cozumel by ferry!
Stayed 5 nights in Jul 2025

6/10 Okay

Ibrahim Alberto

Liked: Property conditions & facilities
Stayed 10 nights in Jul 2025

6/10 Okay

Kelvin Manuel Alvarez

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was ok
Stayed 7 nights in Jun 2025

10/10 Excellent

Julio Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Me encantó!! No es enorme, pero tiene todo lo necesario por el precio. Queda cerquisima de la ciudad y uno puede salir hasta caminando sin problemas La atención fue del 100%! Y la comida estaba bastante rica
Stayed 2 nights in Jun 2025

10/10 Excellent

Rupa

Liked: Property conditions & facilities
Stayed 10 nights in Jul 2025

10/10 Excellent

Gabriela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
so kind and so much fun. We loved going to the beach everyday and the staff is amazing. Enjoyed my stay.
Stayed 7 nights in Jul 2025