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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

4.5 star property

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Photo gallery for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas
Property video
Elite Junior Suite | 1 bedroom, in-room safe, blackout drapes, iron/ironing board
Exterior
Billiards

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
$145
includes taxes & fees
Sep 28 - Sep 29

Explore the area

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1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Place, Mamitas Beach
    ‪3 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪59 min drive‬

Room options

View all photos for Deluxe Junior Suite, Partial Ocean View

Deluxe Junior Suite, Partial Ocean View | Beach/ocean view

Deluxe Junior Suite, Partial Ocean View

8.0 out of 10
Very good
(1 review)
  • 482 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 2 Queen Beds

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Junior Suite, 2 Queen Beds

8.8 out of 10
Excellent
(118 reviews)
  • 482 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, Work & Play

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Junior Suite, Work & Play

  • 482 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Elite Junior Suite

Elite Junior Suite | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Elite Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Luxurious Grand Master Suite

10.0 out of 10
Exceptional
(1 review)
  • 1479 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite, City View

Deluxe Junior Suite, City View | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Junior Suite, City View

  • 482 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite, Partial Ocean View

Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view

Luxurious Grand Master Suite, Partial Ocean View

  • 1479 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 1 King Bed

Deluxe Junior Suite, 1 King Bed | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Junior Suite, 1 King Bed

8.2 out of 10
Very good
(20 reviews)
  • 482 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxurious Master Suite

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Luxurious Master Suite

9.6 out of 10
Exceptional
(12 reviews)
  • 1079 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

4.5-star hotel in Downtown Playa del Carmen
3 restaurants, a full-service spa, and an indoor pool are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, an outdoor pool, 2 bars/lounges, and a fitness center are onsite. Housekeeping is available on request.
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offers 120 air-conditioned accommodations with iPod docking stations and safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. 50-inch flat-screen televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 hot tubs are on site along with an indoor pool and an outdoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Some rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites features a full-service spa, 2 hot tubs, an indoor pool, and an outdoor pool. Dining is available at one of the hotel's 3 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4.5-star property consist of a business center and meeting rooms. This luxury hotel also offers a fitness center, a sauna, and a rooftop terrace. Complimentary covered self parking and covered valet parking are available on site.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
28 - Onsite buffet restaurant.
Asiatico - Onsite fine-dining restaurant. Open select days.
Cachito - Onsite fine-dining restaurant. Open select days.
Lobby bar - Onsite bar. Open daily.
Roof 28 - Onsite rooftop bar. Open daily.

All inclusive details

All-inclusive room rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.77 per accommodation, per night
  • Resort fee: USD 12 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 10 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 734 out of 1177 reviews
Rating 8 - Good. 243 out of 1177 reviews
Rating 6 - Okay. 97 out of 1177 reviews
Rating 4 - Poor. 53 out of 1177 reviews
Rating 2 - Terrible. 50 out of 1177 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Asia

Stayed 3 nights in Jun 2025

8/10 Good

Oghenero

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

8/10 Good

Maritza

Stayed 7 nights in Jun 2025

2/10 Terrible

Samiayah

Stayed 1 night in Jun 2025

6/10 Okay

Lanicia

Liked: Cleanliness, property conditions & facilities
This was my first time staying here and although it was a nice property, I will not be back. The customer service at the restaurants was poor, I attempted to go to the rooftop where I waited nearly 30 minutes without being addressed or assisted, went to the Mexican restaurant right after where the same thing happened as I sat at the bar. I had the all-inclusive package but didn’t utilize it much at all because the service and food was not good. I paid for medium steak that was so tough I couldn’t cut it. I dined at other restaurants in the area where the food and service was top notch. The roof top pool is small and packed, I was never able to use it the 5 days I was there. The only highlight of this property is that I had access to Coco Beach and Reef Playacar which is where I spent a lot of time. If you want a place in a walkable area, this is a good option. I wouldn’t waste money on all inclusive because your alcohol isn’t that at all, you can drink 20 drinks and never feel anything. Visit the sister properties to take advantage of their larger pools and beach, Playacar was such a beautiful property! After speaking with other visitors who were people of color, we all had similar experiences. Wait staff overlook you and will tend to others while you’re ignored. I’m a big tipper but they’d never know because of how I was treated. housekeeping was great, power went out several times over my 5 day staff and no hot water the first 2 days.
Stayed 4 nights in Jun 2025

2/10 Terrible

Samiayah

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was hot the rooms smelled like mildew and the room is extremely hot service was slow and I had to get up almost 90% of the time to ask for a waiter. The drinks were weird and tasted watered down I’m shocked because I came here 2 years ago. I complained to the front desk and nothing was fixed. Expecting more tips as if it’s not already included is insane especially if you’re providing bad service. I would never stay here again. The saddest part is I extended the trip prior to getting there thinking it would be great and I’m still unsatisfied.
Stayed 3 nights in Jun 2025

10/10 Excellent

Arandy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had the best time at The Reef 28. My partner and I enjoyed the atmosphere and good vibes. Rooftop was live and amazing. Rooms were cozy and clean. The food delicious and drinks were on point. The staff were very friendly and helpful with any questions we had. Located blocks away from beach and entertainment strip, its definitely worth the visit.
Stayed 5 nights in Jun 2025

2/10 Terrible

Alexis

Traveled with partner
I’m truly disappointed with my recent stay at The Reef 28. What was advertised as an adults-only, all-inclusive experience turned out to be frustrating and misleading. There were children on the property, despite it being promoted as adults-only. We also paid for an all-inclusive package, yet we had to jump through too many hoops just to get what we already paid for. The staff constantly pushed for upgrades and tips, which felt aggressive and uncomfortable. One of the worst parts was being lied to about an excursion—we were given false information by a staff member, which caused us to waste an entire day. That was time we couldn’t get back. To make things worse, rain and a power outage left us with no backup options or accommodations, and the staff offered little to no support during that time. All around, this was not the relaxing, luxury experience we were promised. I would not recommend this resort unless they make serious changes in honesty, service, and overall guest care
Stayed 3 nights in Jun 2025

10/10 Excellent

Saul

Liked: Cleanliness, amenities, property conditions & facilities
Very nice and clean. Great staff.
Stayed 3 nights in Jun 2025

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 3 nights in Jun 2025

8/10 Good

Jesus

Stayed 5 nights in Jun 2025

10/10 Excellent

Denise

Liked: Cleanliness, amenities, property conditions & facilities
Prices are very reasonable and it is a very nice hotel! Second time here and had alot of fun! 10/10
Stayed 3 nights in Jun 2025

6/10 Okay

Raynard

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Power kept going in and out but back up generator kicks in right away. Its not really all inclusive some selections of foods and drinks not included. The Rooftop was awesome and the hydro therapy was great. I give this hotel 7.5 out of 10
Stayed 4 nights in Jun 2025

8/10 Good

randy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was very nice, large and clean. Food was good, not excellent. Location excellent however no beach access. Beach 2 blocks away. Unfortunately seaweed issues. Staff great until my husband became sick. They wouldnt allow me to bring him food to the room. I guess they would prefer him to go to the eating areas and get everyone else sick. He had fever, chills, aches, etc. Which he finally did and we prayed he didnt get others sick. Disappointed in lack of empathy and lacknof concern to other guests not getting sick.
Stayed 7 nights in Jun 2025

10/10 Excellent

Vincent

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful and prime spot
Stayed 3 nights in May 2025

10/10 Excellent

Kristofor T

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This adults only resort is easily the best experience for the dollar available in PDC. With large immaculate modern rooms, world class food and cocktails, and stellar service the place can’t be beat for the price. And that rooftop vibe is top notch.
Stayed 7 nights in Jun 2025

10/10 Excellent

MIGUEL ANGEL NUNO

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always have a good time there. All the people are very friendly and nice. Great service
Stayed 3 nights in Jun 2025

10/10 Excellent

Jermaine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love the resort just gets kinda hot during day
Stayed 4 nights in Jun 2025

8/10 Good

Eric

Liked: Staff & service, property conditions & facilities
Spécial hôtel swingers
Stayed 10 nights in Jun 2025

10/10 Excellent

Michael

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location p
Stayed 4 nights in May 2025

10/10 Excellent

Marely

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in May 2025

10/10 Excellent

Jorge

Stayed 3 nights in Jun 2025

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing!! Friendly and helpful staff. Great location. Fantastic amenities. I would highly recommend this property and will definitely visit again!!
Stayed 4 nights in May 2025

10/10 Excellent

Scott Matthew

Stayed 7 nights in May 2025

10/10 Excellent

Eduardo

Stayed 3 nights in May 2025