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Aparthotel

Playa Palms Beach Hotel

4.0 star property

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Photo gallery for Playa Palms Beach Hotel

Relax on the beach with a picturesque ocean view, a thatched-roof structure, and comfortable sun loungers.
Relax by the central pool surrounded by lush tropical vegetation and enjoy ocean views from the multiple levels with balconies.
Relax on a balcony with breathtaking ocean views.
Experience the tropical ambiance at this hotel, where lush greenery surrounds a curved glass entrance and inviting balconies.
Relax on the balcony overlooking the beach, where lounge chairs and umbrellas await.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Pool
  • Kitchen
  • 24/7 front desk

Explore the area

Map
1st Avenue Bis, Between 12th and 14th North Street, Playa del Carmen, QROO, 77710
  • Playa del Carmen Main Beach
    ‪1 min walk‬
  • Quinta Avenida
    ‪2 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪13 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Family Room

Family Room | 1 bedroom, premium bedding, in-room safe, laptop workspace

Family Room

  • 725 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Studio, 1 Queen Bed, Garden View

Studio, 1 Queen Bed, Garden View | 1 bedroom, premium bedding, in-room safe, laptop workspace

Studio, 1 Queen Bed, Garden View

9.4 out of 10
Exceptional
(9 reviews)
  • 480 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, Partial Ocean View

Studio, Partial Ocean View | 1 bedroom, premium bedding, in-room safe, laptop workspace

Studio, Partial Ocean View

8.2 out of 10
Very good
(18 reviews)
  • 545 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Penthouse

Penthouse | 1 bedroom, premium bedding, in-room safe, laptop workspace

Penthouse

  • 665 sq ft
  • Studio
  • 1 bathroom
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Apartment, 1 Bedroom, Partial Sea View

Apartment, 1 Bedroom, Partial Sea View | Private kitchen | Fridge, microwave, stovetop, espresso maker

Apartment, 1 Bedroom, Partial Sea View

8.0 out of 10
Very good
(6 reviews)
  • 675 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Ocean Front Studio

1 bedroom, premium bedding, in-room safe, laptop workspace

Ocean Front Studio

10.0 out of 10
Exceptional
(1 review)
  • 526 sq ft
  • 1 bedroom
  • 1 bathroom
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Double Room Standard with Partial Sea View

1 bedroom, premium bedding, in-room safe, laptop workspace

Double Room Standard with Partial Sea View

  • Partial sea view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Double Room Standard with Garden View

1 bedroom, premium bedding, in-room safe, laptop workspace

Double Room Standard with Garden View

  • Sleeps 3
  • 1 Double Bed

View all photos for Quadruple Room Standard with Partial Sea View

1 bedroom, premium bedding, in-room safe, laptop workspace

Quadruple Room Standard with Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Double Room Standard with Sea View

1 bedroom, premium bedding, in-room safe, laptop workspace

Double Room Standard with Sea View

  • Sea view
  • Sleeps 3
  • 1 Double Bed

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About this property

Playa Palms Beach Hotel

4-star aparthotel in Downtown Playa del Carmen
A private beach, an outdoor pool, and concierge services are available at this aparthotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Each apartment provides a flat-screen TV with cable channels, plus a kitchenette with a refrigerator, a stovetop, and a microwave. Added amenities include free WiFi, a furnished balcony, and premium bedding.
Playa Palms Beach Hotel offers 39 air-conditioned accommodations with laptop-compatible safes and espresso makers. Rooms open to furnished balconies or patios. Beds feature premium bedding. Accommodations at this 4-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. 32-inch flat-screen televisions come with cable channels. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the aparthotel include a private beach and an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Playa Palms Beach Hotel features a private beach and an outdoor pool. Public areas are equipped with complimentary wireless Internet access. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This beach aparthotel also offers tour/ticket assistance, a garden, and concierge services.

Playa Palms Beach Hotel has designated areas for smoking.

Continental breakfasts are available for a surcharge between 7:00 AM and 11:00 AM on weekdays.

Languages

English, Russian, Spanish

Property amenities

Beach

  • On a private white sand beach
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge

Family friendly

  • Children stay free (see details)

Kitchenette

  • Cookware, dishware, and utensils
  • Espresso maker
  • Microwave
  • Refrigerator
  • Stovetop

Dining

  • Continental breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 7 for adults and USD 7 for children

Bedrooms

  • Bedroom
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Outdoor areas

  • Furnished balcony/patio
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Upper floors accessible by stairs only
  • Designated smoking areas (fines apply)

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Luggage storage
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In an entertainment district
  • In the city center
  • Near the sea
  • Next to a golf course
  • On the waterfront

Things to do

  • 18-hole adjacent golf course
  • Bicycle rentals nearby
  • Golf lessons nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/bodyboarding nearby
  • Theme park nearby
  • Water skiing nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Mosquito nets
  • Security system

General

  • 2 buildings
  • 3 floors
  • 39 units
  • Built in 1997
  • Garden
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 7 for adults and USD 7 for children
  • Airport shuttle fee: USD 100 per vehicle (one-way, maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Hotel Playa Beach
Palms Boutique
Palms Boutique Beach
Palms Boutique Beach Hotel
Playa Beach Hotel
Playa Palms Boutique Beach
Playa Palms Boutique Beach Hotel
Playa Palms Beach Hotel Playa del Carmen
Playa Palms Beach Playa del Carmen
Playa Palms Beach
Playa Palms Beach Hotel Riviera Maya/Playa Del Carmen Mexico
Playa Palms Beach Hotel Del Carmen
Playa Palms Playa Del Carmen
Playa Palms Beach Hotel Aparthotel
Playa Palms Beach Hotel Playa del Carmen
Playa Palms Beach Hotel Aparthotel Playa del Carmen

Playa Palms Beach Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 882 out of 1640 reviews
Rating 8 - Good. 463 out of 1640 reviews
Rating 6 - Okay. 157 out of 1640 reviews
Rating 4 - Poor. 60 out of 1640 reviews
Rating 2 - Terrible. 78 out of 1640 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Imane

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Like the hotel , near to the beach, this s my 2 nd time there and for sure won’t be the last
Stayed 2 nights in Apr 2025

10/10 Excellent

Richard, napa

Liked: Cleanliness, property conditions & facilities
Always wonderful!
Stayed 1 night in Jan 2025

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely property right on the beach. Much nicer than staying to a large American chain hotel. Staff were wonderful. Only one block from busy shopping and restaurant/bar street but totally quiet. All units have lovely balconies with a hammock. As others have said, the beach is small, but right next to larger beach area. Highly recommend!!!
Stayed 5 nights in Apr 2025

6/10 Okay

Kasey

Traveled with partner
Liked: Cleanliness
The beach and the pool were lackluster. We thought we were going to be getting a second level suite, but we were on the floor and had to share a patio, which was not what we were expecting. Got in trouble for swimming in the pool after 6pm, but saw people smoking on their patio and they didn't get in trouble. Walls are very thin - you can hear a pin drop. Staff was unable to communicate efficiently, with the exception of Alfredo (he was the star of the show - he seemed to keep the quests happy) The tv and internet did not work and we received no bars of service inside the room.
Stayed 6 nights in Feb 2025

8/10 Good

Carole

Liked: Cleanliness, room comfort

Simplement charmant.

Petit hotel très charmant et agréable en bord de mer. Près de l'action sans en être incommodé. Plage agréable pour relaxer. Pour ma part, baignade en piscine plutôt que dans la mer à cause des bateaux de pêcheur devant la plage. Belle vue de la mer de la piscine et de la plage avec spectacle de pélican en bonus.
Stayed 4 nights in Mar 2025

10/10 Excellent

Jennifer, Littleton

Liked: Cleanliness, amenities, property conditions & facilities
I stayed here on a solo vacation last week. It was a great place, walkable to all the fun things in playa. The staff was amazing, the place was clean, and the room itself was great I would say the beach in that area of Playa del Carmen was not really swimable due to the rocks and boats. However the beaches near by offered more swim able areas. I’d totally stay here again.
Stayed 7 nights in Mar 2025

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities
I really liked this place
Stayed 3 nights in Mar 2025

10/10 Excellent

Nicole

Liked: Cleanliness, amenities
Absolutely amazing. Will definitely be back!
Stayed 5 nights in Mar 2025

10/10 Excellent

arturo

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay! Lots of storage in the room, decent size balcony, walkable to the main area, updated rooms and lovely property. Would absolutely recommend and stay here again!
Stayed 5 nights in Mar 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
The hotel itself is great. The beach is pretty much missing to no fault of the hotel. The pool is pretty, but there is no seating to be by it unless you have a lower level room. Not a big deal, but with the lack of beach it would have been nice. The mornings here were very loud. The staff would come in early in the morning and have loud conversations in the courtyard which echoed a lot. The room was lovely as was the patio. It’s a great place to stay if you plan on being out and about.
Stayed 5 nights in Mar 2025

10/10 Excellent

Divya

Liked: Cleanliness, property conditions & facilities
Good quite place to stay that’s not too far from attractions
Stayed 3 nights in Mar 2025

10/10 Excellent

Charles

Liked: Cleanliness, property conditions & facilities
Super duper, clean, quiet and safe.
Stayed 4 nights in Mar 2025

10/10 Excellent

Laura

Liked: Cleanliness, room comfort
We came to Playa Palms for our honeymoon and had an amazing experience! The location 8s geeat, and despite being surrounded by bars, we couldn't hear a single thing at night. The beach is beautiful! We are already planning our next visit.
Stayed 6 nights in Mar 2025

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was so wonderful!
Stayed 1 night in Mar 2025

10/10 Excellent

Lorena

Traveled with family
Liked: Cleanliness, room comfort

mother and daughter trip

excellent
Stayed 2 nights in Mar 2025

10/10 Excellent

KATARZYNA

Liked: Cleanliness, property conditions & facilities
Clean safe place with small beautiful beach, definitely I would recommend!
Stayed 4 nights in Mar 2025

10/10 Excellent

Dawn Cheree

Liked: Cleanliness, property conditions & facilities
Location directly on the beach and walking distance to shops/ restaurants and a big enough room for my family of 5/ 3 of them teenagers. The family suite had a dining room/ living room space/ king bed for the parents and a sunken bedroom with 2 queen beds/ separated by a door so I didn’t have listen to them talk/ wind down. Such a great place to come back to at the end of the day and have a glass of wine on the beach listening to waves roll in.
Stayed 5 nights in Mar 2025

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and great location.
Stayed 3 nights in Mar 2025

6/10 Okay

Amy

Liked: Cleanliness
Stayed 6 nights in Mar 2025

10/10 Excellent

john d

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close proximity to the ocean and town. Friendly, helpful staff.
Stayed 7 nights in Mar 2025

10/10 Excellent

Roberto

Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great hotel with very friendly staff and clean large rooms. Street parking wasn’t as difficult as I thought / though you can only pay 6 hours at a time. The pool is small - but the common area is lush and nice.
Stayed 2 nights in Mar 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel was just what we needed. Love the look the views the room wad clean eveything was just as pictured. I can’t wait to go back.
Stayed 1 night in Mar 2025

8/10 Good

George

Liked: Cleanliness, amenities, property conditions & facilities
Great shower, beach second rate.
Stayed 1 night in Mar 2025