Ocean Front King Suite
Bed Count 1 King Bed Maximum Occupancy 2 Max
$837*
Per night/room
Sep 30 - Oct 1
Palmaïa - The House of AïA Wellness Enclave All Inclusive
*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
All-inclusive Details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
- All à la carte meals, snacks, and beverages included
- 24-hour room service
- In-room minibar (all beverages included)
- Meals and beverages at companion properties
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Land activities
- Fitness facilities
- Kids club
Lessons/classes/games
- Yoga
Entertainment
- Onsite entertainment and activities
- Onsite live performances
Not included
- Childcare
- Spa/beauty facilities and services
- Offsite tours
- Transportation to offsite activities
- Yoga classes/lessons included
- 24-hour room service
- Onsite entertainment and activities included
- A la carte dining included
- Gratuities included
- Additional gratuities accepted
- Kids club included
- Fitness facilities included
- All meals included
- Childcare not included
- All available beverages included
- Minibar (all beverages included)
- Spa/beauty facilities and services not included
- Meals and drinks at companion properties included
- Transportation to offsite activities not included
- All onsite activities, and facilities and equipment included
- Offsite tours not included
- Onsite live performances included
Property Features
Palmaïa - The House of AïA Wellness Enclave All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.
Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and free beach club on site. At Palmaïa - The House of AïA Wellness Enclave All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.
Dining is available at one of the property's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and 3 bars/lounges. Wireless Internet access is complimentary. This all-inclusive property also offers a complimentary children's club, a children's pool, and a health club. Limited complimentary onsite parking is available on a first-come, first-served basis.
Palmaïa - The House of AïA Wellness Enclave All Inclusive is a smoke-free property.
- Walkway to water
- Express check-in
- Children's games
- Organic food
- Number of outdoor pools - 4
- Elevator
- Locally-owned & organized tours & activities
- Locally-sourced food on site (80% or more)
- Free beach club on site
- 24-hour front desk
- Porter/bellhop
- Vegan menu options available
- Express check-out
- Vegetarian menu options available
- Free self parking
- Dry cleaning/laundry service
- Free valet parking
- Food and water bowls
- Terrace
- Luggage storage
- Hair salon
- Concierge services
- Snack bar/deli
- Pool umbrellas
- Parking (limited spaces)
- Total number of rooms - 234
- Number of floors - 4
- Number of buildings/towers - 7
- Number of bars/lounges - 3
- Number of poolside bars - 2
- Full-service spa
- Number of beach bars - 1
- Beach umbrellas
- Spa treatment room(s)
- Free beach cabanas
- Tours/ticket assistance
- Year Built - 2019
- Free pool cabanas
- Beach sun loungers
- Free WiFi
- Pool sun loungers
- Health club
- Smoke-free property
- Number of coffee shops/cafes - 1
- Children's club (free)
- Supervised childcare/activities (surcharge)
- Children's pool
- Safe-deposit box at front desk
- Spa services on site
- Number of restaurants - 4
- Vegetarian breakfast available
- Beach towels
- 24-hour fitness facilities
- Outdoor entertainment area
- Multilingual staff
- Outdoor furniture
Family Friendly Amenities
- Family property
- Number of outdoor pools - 4
- Supervised childcare/activities (free)
- Free WiFi
- Soundproofed rooms
- Children's club (free)
- In-room childcare (surcharge)
Room Amenities
Palmaïa - The House of AïA Wellness Enclave All Inclusive offers 234 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. 50-inch Smart televisions come with digital channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.
- Television
- Daily housekeeping
- Phone
- Free local calls
- Bathrobes
- Free toiletries
- Hair dryer
- Iron/ironing board
- Ceiling fan
- Espresso maker
- Room service (24 hours)
- In-room climate control (air conditioning)
- Premium bedding
- Soundproofed rooms
- Turndown service
- Free bottled water
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Slippers
- In-room safe (laptop compatible)
- Digital TV service
- Free WiFi
- TV size: 50
- TV size measurement: inch
- Free international calls
- Furnished balcony or patio
- Minibar (stocked, free items)
- Towels provided
- Bedsheets provided
- Smart TV
- Housekeeping on request
- Soap
- Shampoo
- Toilet paper
- Eco-friendly cleaning products provided
- Eco-friendly toiletries
- Wardrobe or closet
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
Parking
Free self parking , Free valet parking , Parking (limited spaces)
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Food & Drink
MAR DE OLIVO - Overlooking the ocean, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only.
LEK - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
UME - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.
SU CASA - This beachfront restaurant specializes in vegan cuisine and serves breakfast, brunch, and dinner. Open daily.
Eolo Beach Club - This bar is located on the beach. Open daily.
24-hour room service is available.
Spa Services
Atlantis: Spa in the Jungle has 5 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
- Number of treatment rooms 5
- Massages on beach
- Manicures and pedicures
- Body treatments
- Body wraps
- Facial treatments
- Body scrubs
- Aromatherapy treatments
- Hydrotherapy treatments
- Ayurvedic treatments
- Hot stone massage
- Deep tissue massage
- Detoxification wrap
- Massages
Nearby Activities
A health club and complimentary bicycles are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Playground on site
- Beach yoga on site
- Free bicycles on site
- Yoga classes/instruction on site
Hotel Policies
Payment types
Fees
Optional extras
- Pet fee: MXN 630 per pet, per night
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at 11:30 PM
Minimum check-in age is: 18
Check-out
Check-out time is noon
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
Safety features at this property include window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Service animals are allowed
Service animals are exempt from fees/restrictions
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Cashless transactions are available
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Masks are not compulsory at the property
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Pets cannot be left unattended
Contactless food service / room service is not available
Commonly-touched surfaces are cleaned with disinfectant
Reservation is not required for facilities onsite
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Contactless check-out is not available
Pets allowed in specific rooms only
Staff wears personal protective equipment
Mobile key entry is not available
Food service has been amended for enhanced safety
Protective clothing is not available to guests
Property follows sanitization practices of Safe Travels (WTTC - Global)
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
LGBTQ friendly
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
Debit cards
No gap period between guest stays
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are not available.
Pet Policy
- Pets allowed for an extra charge of MXN 630 per pet, per night
- Dogs only
- 1 total (up to 55 lbs per pet)
- Pets cannot be left unattended
- Food and water bowls are available
- Specific rooms only, restrictions apply
- Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
- Service animals are welcome, and are exempt from fees
We should mention
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
Only registered guests are allowed in the guestrooms.
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.
Enhanced food service safety measures are in place.
This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Hotel Names
- Sandos Palm Bay Playacar All Inclusive All-inclusive property
- Sandos Palm All Inclusive All-inclusive property
- Sandos Palm All Inclusive
- Palmaïa Riviera Maya All Inclusive All-inclusive property
- Palmaïa Riviera Maya All Inclusive Playa del Carmen
- All-inclusive property Palmaïa Riviera Maya - All Inclusive
- Palmaïa Riviera Maya - All Inclusive Playa del Carmen
- Palmaïa Riviera Maya All Inclusive
- Sandos Palm Bay Playacar All Inclusive
- Palmaia Riviera Maya Inclusive
Awards & Affiliations
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.
The property is a member of Preferred Hotels & Resorts.
Hotel Reviews
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