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Ocean Riviera Paradise All Inclusive

5.0 star property

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View from property
Concierge desk
Eden Junior Suite Rooftop Ocean View | Free minibar, in-room safe, desk, free WiFi
Lobby
Eden Master Suite Rooftop | Terrace/patio

Reviews

8.4 out of 10
Very good

Popular amenities

  • All inclusive
  • Bar
  • Parking included

Explore the area

Map
Playa del Carmen, QROO
  • Playa Xcalacoco
    ‪9 min walk‬
  • Gran Coyote Golf
    ‪3 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬

Room options

View all photos for Eden Master Suite Rooftop

Eden Master Suite Rooftop | Free minibar, in-room safe, desk, free WiFi

Eden Master Suite Rooftop

  • 2002 sq ft
  • Ocean view
  • Sleeps 3

View all photos for PRIVILEGE JUNIOR SUITE SWIM UP

PRIVILEGE JUNIOR SUITE SWIM UP | Free minibar, in-room safe, desk, free WiFi

PRIVILEGE JUNIOR SUITE SWIM UP

  • 613 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Privilege Junior Suite Pool View

Free minibar, in-room safe, desk, free WiFi

Privilege Junior Suite Pool View

  • 614 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Eden Junior Suite Garden view

Free minibar, in-room safe, desk, free WiFi

Eden Junior Suite Garden view

  • 614 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Privilege Junior Suite Garden View

Privilege Junior Suite Garden View | Free minibar, in-room safe, desk, free WiFi

Privilege Junior Suite Garden View

  • 614 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for PRIVILEGE MASTER SUITE SWIM UP

View from room

PRIVILEGE MASTER SUITE SWIM UP

  • 1237 sq ft
  • Sleeps 3

View all photos for Daisy Junior Suite Pool View

View from room

Daisy Junior Suite Pool View

  • 614 sq ft
  • Sleeps 4

View all photos for Privilege Master Suite

Free minibar, in-room safe, desk, free WiFi

Privilege Master Suite

  • 1242.00 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Eden Junior Suite with Jacuzzi

Eden Junior Suite with Jacuzzi | Free minibar, in-room safe, desk, free WiFi

Eden Junior Suite with Jacuzzi

  • 614 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Privilege Junior Suite Rooftop

View from room

Privilege Junior Suite Rooftop

  • 1453 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Eden Junior Suite Rooftop

Free minibar, in-room safe, desk, free WiFi

Eden Junior Suite Rooftop

  • 1453 sq ft
  • Sleeps 3

View all photos for Privilege Junior Suite Rooftop Pool View

View from room

Privilege Junior Suite Rooftop Pool View

  • 1453 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Eden Junior Suite Swim Up

Eden Junior Suite Swim Up | View from room

Eden Junior Suite Swim Up

  • 613 sq ft
  • Sleeps 3

View all photos for Eden Junior Suite Pool View

Eden Junior Suite Pool View | Free minibar, in-room safe, desk, free WiFi

Eden Junior Suite Pool View

  • 614 sq ft
  • Sleeps 4

View all photos for Eden Master Suite

Eden Master Suite | Free minibar, in-room safe, desk, free WiFi

Eden Master Suite

  • 1246 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Eden Junior Suite Rooftop Ocean View

Eden Junior Suite Rooftop Ocean View | Free minibar, in-room safe, desk, free WiFi

Eden Junior Suite Rooftop Ocean View

  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Eden Junior Suite Ocean View

Free minibar, in-room safe, desk, free WiFi

Eden Junior Suite Ocean View

  • 614 sq ft
  • Ocean view
  • Sleeps 4

View all photos for Daisy Junior Suite Garden View

Free minibar, in-room safe, desk, free WiFi

Daisy Junior Suite Garden View

  • 614 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Standard

Free minibar, in-room safe, desk, free WiFi

Junior Suite Standard

  • 614 sq ft
  • Sleeps 4
  • 1 King Bed

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About this property

Ocean Riviera Paradise All Inclusive

5-star Playa del Carmen property close to El Camaleón Mayakoba Golf Course
Catch some rays at the beach or spend the day relaxing at Ocean Riviera Paradise All Inclusive's full-service spa. Then enjoy a meal at one of the property's 11 restaurants.
Ocean Riviera Paradise All Inclusive offers 782 accommodations with free minibar items and laptop-compatible safes. 40-inch LED televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

3 outdoor tennis courts and a complimentary water park are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Despacio has couples treatment room(s). Services include hot stone massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Ocean Riviera Paradise All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Ocean Riviera Paradise All Inclusive features a full-service spa, a complimentary water park, and 5 outdoor swimming pools. Dining is available at one of the property's 11 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 4 swim-up bars and 10 bars/lounges. A computer station is located on site and wireless Internet access is complimentary.

This 5-star property offers access to a business center and meeting rooms. This Mediterranean property also offers a children's pool, a nightclub, and a 24-hour fitness center. Guests can use the outdoor pool at a partner property. Limited complimentary onsite parking is available on a first-come, first-served basis.

Ocean Riviera Paradise All Inclusive is a smoke-free property.

Blue Moon - This bistro specializes in French cuisine and serves dinner only. Reservations are required.
Amaranto - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
Sakura - This theme restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
Ruta 66 - This restaurant specializes in American cuisine and serves dinner only. Open daily.
La Locanda - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Scuba-diving lessons

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • 10 bars/lounges
  • 11 restaurants
  • 4 swim-up bars
  • 5 poolside bars
  • A coffee shop/cafe
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Amaranto
  • Blue Moon
  • La Locanda
  • Ruta 66
  • Sakura

Things to do

  • 24-hour gym
  • 3 outdoor tennis courts
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Hot tub
  • Nightclub
  • Outdoor pool (guest access)
  • Playground
  • Shopping
  • Stereo
  • Table tennis
  • TV in common areas

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (31 inch wide door)
  • Magnifying mirror

More

  • 4 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Lifeguards
  • Local artist showcase
  • Mediterranean architecture
  • Mosquito nets
  • Reception hall
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms

Property is also known as

Ocean Riviera Eden beach All Inclusive Playa del Carmen
Ocean Riviera Eden beach All Inclusive
Ocean Riviera Eden beach Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Eden by the beach All Inclusive
All-inclusive property Ocean Riviera Paradise All Inclusive
Ocean Riviera Paradise Eden by the beach All Inclusive

Ocean Riviera Paradise All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1084 out of 2124 reviews
Rating 8 - Good. 533 out of 2124 reviews
Rating 6 - Okay. 268 out of 2124 reviews
Rating 4 - Poor. 123 out of 2124 reviews
Rating 2 - Terrible. 116 out of 2124 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jane Valerie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

8/10 Good

Terence Ross

Liked: Cleanliness
Really did not like not being able to get seat cushions for the outside chairs. Was there for 9 nights and asked for them 3 times and never received them. Rather disappointing. Especially the lack of any follow through from the staff or apology for not getting them...nothing. Very quick to take you money but not in providing good service.
Stayed 9 nights in Mar 2025

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We are returning from a full week at ORP, overall we had a great stay. It can be difficult to make reservations at the restaurants unless you get on the app right at 830am the morning of, and you can expect to wait at the ones that you don’t have to make reservations for. Sakura (hibachi) you have to physically go to the desk outside of the buffet and make reservations at 830am. The buffet is decent, and had different items daily. The beach was beautiful, a few rocks in the water to watch out for but we enjoyed it. Pools were fun, my family loves all of the activities. Be sure to bring sunscreen and after sun products with you, as they are around 30$ a bottle at the resort. Be sure to get a massage from Sandra while you’re there, my husband and I went back a second time we enjoyed it so much!
Stayed 7 nights in Mar 2025

8/10 Good

Tyler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Food here was great. Room was solid. Alot of value for the price. Only downfall was rocky beach.
Stayed 9 nights in Mar 2025

10/10 Excellent

Martin

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are a lot of negative reviews but for us it was a awesome resort yes it’s not a 5 star resort and go in there thinking that your not a a 5 star resort and don’t let the little things mess up your vacation I was very impressed with over all resort and the service I would definitely go back can beat it for the price you pay
Stayed 5 nights in Mar 2025

10/10 Excellent

Mihnea Petru

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food, service and ameniities. All staff were incredible. Thank you Ken and Leslie for being great animators. Excursion booking process a nightmare due to solicitation of their premium service, which is wht we had to go eith get your guide. Only other complaint was that the beach isnt throughouly cleaned and hard to enter the water. Other than that we very much enjoyed the stay
Stayed 6 nights in Mar 2025

8/10 Good

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jan 2025

10/10 Excellent

Karen

Stayed 5 nights in Mar 2025

10/10 Excellent

Louisa Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

JOHNZELL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Mateja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Jason

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Fantastic resort and an amazing ten days. Its not spotless but the resort is so big that it wiuld be nearly impossible. All the food was great, beach was awesome while we were there. Monkeys, crocodiles and coatis on the property were awesome. Room was clean and the staff was amazing. Great excursion opportunities right on the resort.
Stayed 10 nights in Feb 2025

8/10 Good

Mark E.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Wayne

Traveled with family
Liked: Cleanliness, staff & service, amenities
Enjoyed the property and activities offered. We stayed for 5 nights and really enjoyed the different restaurants and pools.
Stayed 5 nights in Feb 2025

2/10 Terrible

Sina

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We went with mom to Pez Vela restaurant and they gave my mom allergic food pork despite the fact the lady at front of pez vela working there took note no pork no alcohol for my mom, the manager brought my mom pork plate and she had rashes cold sweats and this all happened live on camera my channel and I recorded entire incident, hotel manager prromised i recieve a previlage card for next time for free getting previlage room upgrade as well as free transportation via their taxi and free spa and massage and yet nothing in my EMail and I will gladly share my experience worldwide if I dont recieve those promised acts which I recorded them via my phone in my email in few days from now. Terrible experience as they messed up my mom's birthday
Stayed 7 nights in Mar 2025

10/10 Excellent

Bonnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Staff is even better. I have no complaints! I definitely recommend.
Stayed 4 nights in Mar 2025

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. We did the privilege package. The butler assigned to us did a fantastic job. Pool was clean and the service excellent. Food was good also. Highly recommend this resort!
Stayed 3 nights in Mar 2025

10/10 Excellent

Michaela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

amazing job by staff and everyone really have no c

the place was amazing
Stayed 6 nights in Feb 2025

8/10 Good

Janelle

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful! Our stay was great!
Stayed 7 nights in Feb 2025

10/10 Excellent

Dana

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I recently stayed at this resort , and overall, it was a wonderful experience. The hotel itself was stunning, with clean, well-maintained rooms and gorgeous surroundings that made for a relaxing getaway. The restaurants on-site were excellent, offering a great variety of delicious dishes. However, the buffet wasn’t anything special — it lacked some essentials, like guacamole, and there were no snacks offered by the pool or in the lobby, which would have been a nice touch. One downside was that the staff wasn’t as friendly as I had hoped, which was a bit disappointing considering the otherwise great vibe of the resort. Despite this, I still had a fantastic time and would definitely recommend this resort to my friends. I’ll certainly be coming back! Loved all the wild life around the hotel( lots of monkeys ) . Beach was very beautiful.
Stayed 7 nights in Feb 2025

8/10 Good

Paige

Stayed 9 nights in Mar 2025

10/10 Excellent

Steve

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend this resort. I’d even go back. Great Location, Food was amazing, service was good, amenities and service offering was great, privilege offer was great but butler service is subpar, they font really do anything. He messed up our dinner reservations and didn’t even do anything to fix—and supposedly he’s the head butler. His name was Antonio and not helpful even though we tipped him good.
Stayed 7 nights in Feb 2025

10/10 Excellent

Lawrence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was quite nice. Food was good. Beach was ok - lots of seaweed on the sand. Water was pretty rough last couple of days
Stayed 9 nights in Mar 2025

10/10 Excellent

sorinela, Bloomfield Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Food was very good , staff was friendly
Stayed 4 nights in Mar 2025