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Ocean Maya Royale - Adults Only - All Inclusive

5.0 star property

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Photo gallery for Ocean Maya Royale - Adults Only - All Inclusive

Outdoor wedding area
Privilege Romance Suite | Living area | 32-inch LCD TV with cable channels, TV
2 outdoor pools, pool umbrellas
Indoor wedding
5 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
$328
includes taxes & fees
Nov 1 - Nov 2

Explore the area

View in a map
Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO, 77710
  • Place, El Camaleón Mayakoba Golf Course
    ‪5 min drive‬
  • Place, Tres Rios Ecopark
    ‪7 min drive‬
  • Place, Maroma Beach
    ‪13 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪50 min drive‬

Room options

View all photos for Privilege Junior Suite Adults Only

Privilege Junior Suite Adults Only | Garden view

Privilege Junior Suite Adults Only

8.8 out of 10
Excellent
(6 reviews)
  • 409 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Romance Suite

Privilege Romance Suite | 1 bedroom, minibar, in-room safe, desk

Privilege Romance Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Honeymoon Junior Suite

Privilege Honeymoon Junior Suite | 1 bedroom, minibar, in-room safe, desk

Privilege Honeymoon Junior Suite

8.6 out of 10
Excellent
(4 reviews)
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Honeymoon Maya Deluxe

Privilege Honeymoon Maya Deluxe | View from room

Privilege Honeymoon Maya Deluxe

9.0 out of 10
Wonderful
(8 reviews)
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Maya Superior Deluxe

1 bedroom, minibar, in-room safe, desk

Maya Superior Deluxe

9.2 out of 10
Wonderful
(114 reviews)
  • 409 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Maya Superior Deluxe Sea View

Maya Superior Deluxe Sea View | 1 bedroom, minibar, in-room safe, desk

Maya Superior Deluxe Sea View

8.4 out of 10
Very good
(7 reviews)
  • 409 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

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About this property

Ocean Maya Royale - Adults Only - All Inclusive

5-star property in Riviera Maya
Catch some rays at the beach or spend the day relaxing at Ocean Maya Royale - Adults Only - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Housekeeping is available on request.
Ocean Maya Royale - Adults Only - All Inclusive offers 320 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies. 32-inch LCD televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa; other services include sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Ocean Maya Royale - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Ocean Maya Royale - Adults Only - All Inclusive features a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and a sauna. Dining is available at one of the property's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's 4 bars/lounges. Wireless Internet access is complimentary.

Event facilities measuring 2013 square feet (187 square meters) include conference space. This all-inclusive property also offers a fitness center, spa services, and a terrace. Complimentary self parking is available on site.

Ocean Maya Royale - Adults Only - All Inclusive is a smoke-free property.

La Hacienda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
El Charro - This poolside restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
La Dolce Vita - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Yookoso - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
Blue Moon - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • El Charro
  • La Dolce Vita
  • La Hacienda
  • Yookoso

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Volleyball

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,013 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • Elevator

More

  • 2 floors
  • 32 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Mosquito nets
  • No plastic coffee stirrers
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Ocean Maya Royale
Maya Ocean
Maya Ocean Royale
Ocean Maya
Ocean Maya Royale
Ocean Maya Royale All Inclusive Adults All-inclusive property
Ocean Maya Royale All Inclusive Playa del Carmen
Ocean Maya Royale Playa del Carmen
Ocean Royale
Ocean Royale Maya
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Ocean Maya Royale All Inclusive Adults Playa del Carmen
Ocean Maya Royale Inclusive A

Ocean Maya Royale - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1619 out of 2644 reviews
Rating 8 - Good. 606 out of 2644 reviews
Rating 6 - Okay. 244 out of 2644 reviews
Rating 4 - Poor. 86 out of 2644 reviews
Rating 2 - Terrible. 89 out of 2644 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Aziz Rahman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was perfect for a four day getaway! The staff make this resort worthwhile everyone was so nice! The food options were surprisingly very good for a all inclusive resort
Stayed 5 nights in Jul 2025

8/10 Good

Federico Agrabante

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were a lot of seaweeds in ocean when we went to visit so we just spent a lot of time in the pool
Stayed 4 nights in Jul 2025

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved all the amenities and the staff was amazing.
Stayed 4 nights in Jul 2025

10/10 Excellent

Tricia Sue

Traveled with partner
Liked: Amenities, property conditions & facilities
The food was fantastic...all of staff was friendly and attentive. We loved the lit up areas walking at night. Pool bar closing at 5 was a negative. Bedding and room all amazing. Super quiet well maintained resort. Beautiful.
Stayed 4 nights in Jul 2025

10/10 Excellent

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the service, food and amenities. Everyone was so kind and helpful. Would definitely visit again!
Stayed 7 nights in Jul 2025

6/10 Okay

Sara atef

Traveled with partner
Menu options was very limited and repetitive… room was nice
Stayed 4 nights in Jul 2025

10/10 Excellent

Rosalyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Jul 2025

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend and I had a wonderful time! The staff were all very friendly and helpful! Thank you very much for your hospitality!
Stayed 5 nights in Jul 2025

8/10 Good

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good bed ok
Stayed 6 nights in Jul 2025

8/10 Good

Aeron

Stayed 5 nights in Jul 2025

10/10 Excellent

Shaun

Stayed 3 nights in May 2025

10/10 Excellent

misty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was clean, the staff was phenomenal and the entertainment group was excellent.
Stayed 4 nights in Jul 2025

10/10 Excellent

marta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2025

8/10 Good

Adel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este hotel me encantó todo, muy limpio, el trato excelente, pero quiero destacar que en el lobby no hay aire acondicionado, pero si no lo van a poner por favor recomiendo que pongan entonces unos ventiladores de techo grandes , porque el calor es insoportable, yo haciendo el checking cuando llegue y empapada en sudor, otra cosa es que en el restaurante japonés, el calor también insoportable ya que el aire está roto y en una parte no hay aire , el chef y el mesero empapados en sudor junto con los clientes, deben poner ojo a estas sugerencias, por lo demás, me encantó, muchas gracias
Stayed 5 nights in Jul 2025

8/10 Good

Andrei Corneliu, Montreal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really love experience guy Kendell and the pool bartenders especially Jony. The property has so many cute animals and compared to next door the seaweed cleaners were amazing. Very nice interior.
Stayed 7 nights in Jul 2025

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly and helpful. Easy to navigate resort! Rooms were nice and spacious.
Stayed 5 nights in Jul 2025

6/10 Okay

Tammy

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property is beautiful and the size of the resort is excellent. However, the food was lacking in flavor and the service was lacking. This could be because we usually stay as Privilege guests but tried it without this time. There is a definite difference in service and amenities that you receive.
Stayed 5 nights in Jul 2025

8/10 Good

Ladonna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time at this resort overall, but a few issues prevented me from giving a full 5 stars. I booked transportation through the resort, which required prepayment. After booking, I emailed multiple times over the course of a week and a half to confirm the pickup time and ask a few questions, but received no response. I ended up calling (incurring international charges), and I requested a refund, which was thankfully processed after some persistence. Communication needs improvement. As for dining, there are plenty of options. The breakfast buffet and hibachi were great, and the coffee and ice cream shop were excellent. The sports bar also had good food. The fine dining restaurant was enjoyable, but the Italian spot and buffet dinner selections were not good. The Japanese restaurant had a very long wait for food (over an hour and a half with only two tables ahead), and the sushi included cheese in all the rolls, which I didn’t care for. Some items at the Mexican restaurant were good, others not so much. Poolside pizza was tasty. I also appreciated that they kept cleaning up the seaweed from the ocean. Not all hotels were doing that so atleast I was able to enjoy the warm water not just the pool. Despite the inconsistencies, I appreciated the variety of food choices, polite staff and still enjoyed my stay.
Stayed 6 nights in Jul 2025

10/10 Excellent

Jeffrey Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience. Highly recommend.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The seed weed was terrible. It smelled like rotten eggs. The staff was nice and the resort was clean and beautiful.
Stayed 4 nights in Jul 2025

8/10 Good

Adriana Maricsa

Stayed 7 nights in Jul 2025

8/10 Good

LaVonte

Liked: Cleanliness
If your vibe
Stayed 5 nights in Jul 2025

8/10 Good

Kayla

Stayed 4 nights in Jul 2025

10/10 Excellent

Mindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was so amazing there. The energy and effort they poured into all of the guests are truly what made it all so great. I would definitely recommend this place for a romantic vacation or just a fun time!
Stayed 6 nights in Jul 2025

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing and worth the price!
Stayed 5 nights in Jul 2025