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Ocean Maya Royale - Adults Only - All Inclusive

5.0 star property

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Outdoor wedding area
Privilege Junior Suite Adults Only | 1 bedroom, minibar, in-room safe, desk
Privilege Junior Suite Adults Only | Garden view
1 bedroom, minibar, in-room safe, desk
2 outdoor pools, pool umbrellas

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking included

Explore the area

Map
Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪5 min drive‬
  • Tres Rios Ecopark
    ‪7 min drive‬
  • Maroma Beach
    ‪13 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪51 min drive‬

Room options

View all photos for Privilege Junior Suite Adults Only

Privilege Junior Suite Adults Only | Garden view

Privilege Junior Suite Adults Only

  • 409 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Romance Suite

Privilege Romance Suite | 1 bedroom, minibar, in-room safe, desk

Privilege Romance Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Maya Superior Deluxe Sea View

Maya Superior Deluxe Sea View | 1 bedroom, minibar, in-room safe, desk

Maya Superior Deluxe Sea View

  • 409 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Maya Superior Deluxe

1 bedroom, minibar, in-room safe, desk

Maya Superior Deluxe

  • 409 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Privilege Honeymoon Maya Deluxe

Privilege Honeymoon Maya Deluxe | View from room

Privilege Honeymoon Maya Deluxe

  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Honeymoon Junior Suite

Privilege Honeymoon Junior Suite | 1 bedroom, minibar, in-room safe, desk

Privilege Honeymoon Junior Suite

  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Ocean Maya Royale - Adults Only - All Inclusive

5-star property in Riviera Maya
Catch some rays at the beach or spend the day relaxing at Ocean Maya Royale - Adults Only - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Housekeeping is available on request.
Ocean Maya Royale - Adults Only - All Inclusive offers 320 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies. 32-inch LCD televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa; other services include sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Ocean Maya Royale - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Ocean Maya Royale - Adults Only - All Inclusive features a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and a sauna. Dining is available at one of the property's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's 4 bars/lounges. Wireless Internet access is complimentary.

This all-inclusive property also offers a fitness center, spa services, and a terrace. Complimentary self parking is available on site.

Ocean Maya Royale - Adults Only - All Inclusive is a smoke-free property.

La Hacienda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
El Charro - This poolside restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
La Dolce Vita - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Yookoso - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
Blue Moon - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • El Charro
  • La Dolce Vita
  • La Hacienda
  • Yookoso

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Volleyball

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • Elevator

More

  • 2 floors
  • 32 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Mosquito nets
  • No plastic coffee stirrers
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Ocean Maya Royale
Maya Ocean
Maya Ocean Royale
Ocean Maya
Ocean Maya Royale
Ocean Maya Royale All Inclusive Adults All-inclusive property
Ocean Maya Royale All Inclusive Playa del Carmen
Ocean Maya Royale Playa del Carmen
Ocean Royale
Ocean Royale Maya
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Ocean Maya Royale All Inclusive Adults Playa del Carmen
Ocean Maya Royale Inclusive A

Ocean Maya Royale - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1240 out of 2035 reviews
Rating 8 - Good. 471 out of 2035 reviews
Rating 6 - Okay. 183 out of 2035 reviews
Rating 4 - Poor. 69 out of 2035 reviews
Rating 2 - Terrible. 72 out of 2035 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kyra-Anne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our time at Ocean Maya. The resort is not as big as other properties but that was the best of the property. Everything is walkable and the staff are so attentive. The events were fun and ranged from cocktail making, sushi making, yoga and paint n sip. Kendall from the experience team, is an amazing person! He is so fun to be around and made our stay that much better!! He hosted the karaoke night, aqua fit and other events. The rooms are clean and very lovely. The staff are nice. The beach is SO CLOSE and since it’s smaller resort there’s a lot of lounge chairs and hammocks through the day. We will definitely be back!
Stayed 5 nights in Mar 2025

10/10 Excellent

Diane Irene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with lush grounds. The beach is lovely, water is clear and you can walk a long distance. Food is pretty good: favourite was the sushi bar, breakfast buffet and the coffee shop.
Stayed 6 nights in Mar 2025

10/10 Excellent

Hayley Alicia Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What you get at this resort for the price is excellent. It doesn’t have the polish of a 5-star property, but otherwise it is top notch. Most important for an all inclusive, the food was excellent. We ate almost every meal at the buffet and were not disappointed by the quality or selection. There were also not long lines at the bar. Our rooms were very nice and about the mid-point on the property, so it was convenient to both dining and the beach/pool. The bottle of wine we got as Expedia guests was gross, but that’s ok. The pool scene was fun with music and activities at one of the pools, which kept us entertained. The staff was friendly and engaging. We particularly loved Viri, who was awesome. Every night there was some kind of show (except one night was a guest talent show and we skipped that but we could hear the cheering so it must have been fun). The dancers for the shows were very talented. The experience had a cruise ship vibe to it without the overcrowding and need to do excursions. Between the buffet, fun activities (think pool volleyball and a foam party in the pool), swim up bar, and entertainment, it was lots of fun. Bonus points that there were no little kids running around.
Stayed 5 nights in Mar 2025

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

6/10 Okay

Anahit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, beautiful resort, with plenty of dining options that were healthy. Nice resort
Stayed 3 nights in Mar 2025

10/10 Excellent

Donald S

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked: the staff is great. Fairly quiet. Adult only. Food was very good. Disliked: The hotel caters to the privileged and ignores the rest. Not much benefit for the cost of being privileged. Had to call almost daily to get the fridge restocked with water. No lactose free deserts besides sorbet. Should be better.
Stayed 14 nights in Feb 2025

8/10 Good

Keith Douglas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alcohol choices were limited with package.
Stayed 7 nights in Mar 2025

10/10 Excellent

JESSICA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort!
Stayed 4 nights in Mar 2025

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved it. Beautiful resort. No complaints. Staff was amazing.
Stayed 5 nights in Mar 2025

10/10 Excellent

James Eloy, Indianapolis

Liked: Cleanliness
Stayed 5 nights in Mar 2025

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
This was my third time at this specific resort. I love the people and the food is great. Big shout out to the experience crew.. Kendall and Viri.. they were awesome and made us feel special.
Stayed 3 nights in Mar 2025

6/10 Okay

Nancy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I was truly disappointed on the food.The staff was not very helpful. Gabriela in the front desk was and Angel the server at el Charro was great!! I would recommend for you to get your own transportation.
Stayed 4 nights in Mar 2025

8/10 Good

Jorge Alberto Navarro, Aurora

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food wasn't good
Stayed 5 nights in Mar 2025

10/10 Excellent

Luan, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the place, so clean!
Stayed 6 nights in Mar 2025

10/10 Excellent

Claudine Judy, Sun City West

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overindulged on tequila, took a fall… First aid team was Johnny on the spot!! Hotel and staff were amazing.
Stayed 4 nights in Mar 2025

10/10 Excellent

Tia Denise

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and well maintained resort. Very walkable. The beach is beautiful and the pool areas were clean and spacious. Gift shop, lobby bar, great coffee shop with pastries and fantastic coffee drinks, tea drinks, and smoothies, a spa, game room on site. Great concierge services. My room was not correct (king bed instead of two queen beds). We had a roll away bed for the first night, but it was quickly corrected the next day. Beautiful ocean front room. The rooms are extremely clean, friendly cleaning staff. There are areas where you can't go unless you're a Privilege guest. Watch out for the coati who will steal your food and they fight loudly! The staff members were so friendly and accommodating. I loved Esperanza, our waitress at the buffet. She is so sweet and gave excellent service. The food and drinks were all excellent! We loved the buffet all the restaurants, especially the Japanese and Italian restaurants. Good nightly entertainment. There is a bar (open all day) and an ice cream shop (limited hours) poolside, but no snack bar or beach/poolside food service like I've seen in other resorts in Mexico. You have to go to the Mexican restaurant near the pool and eat in the restaurant if you want food while at the beach area/poolside. Fix this please! You can also get drink service from the wait staff who come to you on the beach. Another issue is the very loud DJ and very loud music with the loud poolside games during the day while you're trying to relax at the beach.
Stayed 7 nights in Feb 2025

10/10 Excellent

Coreyanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Alexandra Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

8/10 Good

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had a great time! Things that couldn’t be helped was the power was out the first day we arrived and we had cold water to shower. They didn’t do anything to accommodate that situation, I also didn’t ask. The night entertainment could be better, only a DJ and some small gatherings. I would have like to see more shows.
Stayed 3 nights in Mar 2025

10/10 Excellent

Shelagh Marie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty to do on the property: yoga, water aerobics, cooking classes, lots of activities, wonderful dining options, excellent service. Took advantage of photo shoot for the beautiful scenery, the Mayan dinner was a big hit. Beach clean and beautiful white sand. Gabrielle in reception was amazing. Kendell is excellent ambassador, along with Carlos and Mayella who brought great yoga. Pilar is amazing hostess! Sergio took beautiful photos of us. We can’t wait to come back!
Stayed 5 nights in Mar 2025

10/10 Excellent

Kristen Carla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful girls trip to OMR last week. We did get a few perks for booking with Expedia which was nice. This smaller resort had lots to offer for everyone. We enjoyed lounging by the pool and beach, eating at one of 6 dining options each night. We did a lagoon walking tour which was beautiful. The experience team was amazing and really got to know us. They offered lots of activities and entertainment all day long. A big thank you to Viri, Kendall, Oswyn, and Margeurita who helped us book our day trip to Tulum which I highly recommend. My only feedback would be for the resort to sort out their dinner reservation policy. It was different for each restaurant and we had to wait 1.5 hours to eat at the Blue Moon because you can’t make a reservation. I liked the Japanese restaurant the best and their booking system was easy. I recommend this resort to couples and friends wanting a low key holiday. You can tailor your time here as there are so many options.
Stayed 7 nights in Feb 2025

10/10 Excellent

JESSICA L

Stayed 4 nights in Feb 2025