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Mahekal Beach Front Resort & Spa

4.0 star property

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5 outdoor pools, open 7:00 AM to 7:00 PM, cabanas (surcharge)
Gym
Snack bar
The Oasis Palapa | Terrace/patio
5 outdoor pools, open 7:00 AM to 7:00 PM, cabanas (surcharge)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • All inclusive
$228
includes taxes & fees
Dec 15 - Dec 16

Explore the area

View in a map
38 St And The Beach, Playa del Carmen, QROO, 77710
  • Place, Mamitas Beach
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪2 min walk‬
  • Place, Quinta Avenida
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪68 min drive‬

Room options

View all photos for Garden View

Premium bedding, down comforters, Select Comfort beds, minibar

Garden View

7.8 out of 10
Good
(18 reviews)
  • 226 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Garden View Palapa

Garden View Palapa | Premium bedding, down comforters, Select Comfort beds, minibar

Garden View Palapa

8.8 out of 10
Excellent
(30 reviews)
  • 226 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for Ocean View

Ocean View | Premium bedding, down comforters, Select Comfort beds, minibar

Ocean View

8.6 out of 10
Excellent
(9 reviews)
  • 226 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Ocean View Palapa

Ocean View Palapa | Premium bedding, down comforters, Select Comfort beds, minibar

Ocean View Palapa

7.6 out of 10
Good
(8 reviews)
  • 226 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for Premium Bungalow

Premium Bungalow | Premium bedding, down comforters, Select Comfort beds, minibar

Premium Bungalow

9.6 out of 10
Exceptional
(9 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for The Oasis

The Oasis | Premium bedding, down comforters, Select Comfort beds, minibar

The Oasis

  • 226 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Run of House - Free Breakfast

Premium bedding, down comforters, Select Comfort beds, minibar

Run of House - Free Breakfast

7.4 out of 10
Good
(6 reviews)
  • 226 sq ft
  • Resort view
  • Sleeps 4
  • 1 Double Bed

View all photos for The Oasis Palapa

Premium bedding, down comforters, Select Comfort beds, minibar

The Oasis Palapa

9.2 out of 10
Wonderful
(5 reviews)
  • 226 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

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About this property

Mahekal Beach Front Resort & Spa

4-star hotel in Downtown Playa del Carmen
Catch some rays at the beach or spend the day relaxing at Mahekal Beach Front Resort & Spa's full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants. Change of towels is available on request.
Mahekal Beach Front Resort & Spa offers 195 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and hair dryers. Rooms open to balconies or patios. These individually decorated and furnished accommodations include desks and desk chairs. Select Comfort beds feature down comforters and premium bedding. Business-friendly amenities include phones along with free local calls (restrictions may apply). Guests can make use of the in-room espresso makers and minibars. Bathrooms include showers with rainfall showerheads. Additionally, rooms include irons/ironing boards and ceiling fans. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.
5 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a fitness center.

Children under 17 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision. Guests under 16 years old are not allowed in the hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Revive has 1 treatment room. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a hot tub.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Some rates at Mahekal Beach Front Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with free beach club on site and umbrellas. At Mahekal Beach Front Resort & Spa you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 3 bars/lounges, a beach bar, and a poolside bar. This luxury hotel also offers a hot tub, a fitness center, and a terrace. A total renovation of this property was completed in January 2023.

Mahekal Beach Front Resort & Spa has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Cocina - Overlooking the garden, this diner specializes in Mexican cuisine. Guests can enjoy drinks at the bar.
Las Olas - This beachfront buffet restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Reservations are required. Open daily.
Fuego Restaurante y Bar - This beach fine-dining restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Reservations are required. Open daily.
Agave - This sports bar overlooks the garden. Happy hour is offered. Open daily.
Itzi Pool Bar - This brewpub is located by the pool. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Mahekal Beach Front Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

À la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
In-room minibar (some restrictions)
Dining and beverage availability limited at one or more venues

Land activities

Bicycling
Fitness facilities

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Mahekal Beach Front Resort & Spa is listed in the 2023 Travel + Leisure 500.

Property amenities

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 27 for adults and USD 27 for children
  • 3 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Agave
  • Cocina
  • Fuego Restaurante y Bar
  • Itzi Pool Bar
  • Las Olas

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Beach yoga
  • Bicycle rentals
  • Bicycle tours
  • Billiards/pool table
  • Books
  • Free beach club
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Library
  • Playground
  • Shopping
  • TV in common areas

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Sports massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 33 buildings
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Communal living room
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Mosquito nets
  • Reception hall
  • Renovated entire property - January 2023
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Espresso maker
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
This property is located near several bars and nightclubs, which may be disturbing to the peace and quiet of the resort.
The listed mandatory service fee, collected at check-in, applies to All-Inclusive bookings only.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30.25 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 20 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per night
  • Christmas Day (December 25) Gala Dinner per adult: USD 120
  • Christmas Day (December 25) Gala Dinner per child: USD 60 (from 5 to 12 years old)
  • Resort fee: USD 35 per accommodation, per night
The resort fee includes:
  • Beach loungers
  • Bicycle storage
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Lending library access
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 27 for adults and USD 27 for children
  • Airport shuttle fee: USD 302 per person (roundtrip)
  • Airport shuttle fee per child: USD 302 (roundtrip), (from 5 to 12 years old)
  • Pet fee: USD 30.25 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site; maximum attendees: 100
Safety features at this property include a fire extinguisher, a smoke detector, window guards, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 008-007-000708/2025

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 16 years old are not allowed in the hot tub, and guests under 17 years old are only allowed in the swimming pool, fitness facility, and hot tub with adult supervision
Guests under 13 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Mahekal
Mahekal Beach
Mahekal Beach Playa del Carmen
Mahekal Beach Resort
Mahekal Beach Resort Playa del Carmen
Mahekal Resort
Mahekal Beach Hotel Playa Del Carmen
Mahekal Beach Resort Riviera Maya/Playa Del Carmen, Mexico
Shangri La Caribe Hotel
Shangri La Caribe Playa Del Carmen

Mahekal Beach Front Resort & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 668 out of 1006 reviews
Rating 8 - Good. 155 out of 1006 reviews
Rating 6 - Okay. 94 out of 1006 reviews
Rating 4 - Poor. 39 out of 1006 reviews
Rating 2 - Terrible. 50 out of 1006 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christian

The
Stayed 5 nights in Aug 2025

8/10 Good

Rafael David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2025

10/10 Excellent

dean

Stayed 3 nights in Aug 2025

8/10 Good

Christina Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve been coming here for years! The place is amazing but even more impressive are the Staff Members that have been there for years their attention to detail is incredible.
Stayed 3 nights in Apr 2025

10/10 Excellent

Vianey, Houston

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love Mahekal! We visit every year! The staff goes above and beyond to make your stay exceptional! It’s our home away from home and we love coming back every year.
Stayed 4 nights in Jul 2025

10/10 Excellent

Kristian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place, staff was super helpful
Stayed 1 night in Jun 2025

10/10 Excellent

Azusa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Locations, environment of facilities and good stuffs!
Stayed 4 nights in Jul 2025

10/10 Excellent

Roxanne Jimenez

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 3 nights in Jul 2025

10/10 Excellent

Jennifer

Stayed 5 nights in Jul 2025

4/10 Poor

Caroline

Disliked: Cleanliness, amenities, property conditions & facilities
Location, garden are good The rest is not good: average food, bad attitude, zero follow up, they let me outside under the sun at 2:30 pm while they looked for my reservation (didn’t even ask for my ID), a little over 50% occupancy and they did not give me the room at 3:00 saying checking started at 3:00 pm. The roof had holes, the shower floor had black long hair and green water, very disgusting, the beach towels are no longer white but grey and broken
Stayed 2 nights in Jul 2025

10/10 Excellent

Lizmarie

Stayed 3 nights in Jul 2025

6/10 Okay

AMY

Liked: Cleanliness, amenities, property conditions & facilities
Really beautiful property
Stayed 4 nights in Jun 2025

2/10 Terrible

Jessica

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
If You Value Hygiene and Sleep — AVOID THIS HOTEL This was the worst hotel experience I’ve ever had. I booked it thinking it would be better than others in the area since it was more expensive and had decent reviews — but it was an absolute disaster. Our room was infested with bugs, including cockroaches that hit us in the head while we slept. The actual beds had bugs crawling all over them. I woke up with bites all over my legs, and I’m convinced the beds had bed bugs or fleas. We had to switch rooms FOUR times, and every single one had bugs in the bed. There were blood-stained sheets and towels, a toilet that made an alarm sound after flushing, and broken soap dispensers. The only toiletry was a pathetic 2-in-1 shampoo — bring your own. The toilet noise made it nearly impossible to use the bathroom in the middle of the night without waking everyone up. Mosquitoes were everywhere — room, hallways, even the dining area — so you’ll need bug spray and After Bite just to survive. When we reported all of this, the staff did nothing. No apology. No compensation. No concern. The only redeeming thing was the food, which was actually good. This place tries to wear a 5-star disguise, but it’s not even worth 1. If I could give zero stars, I would. Do not stay here.
Stayed 3 nights in Jun 2025

10/10 Excellent

Oscar Alberto Alvarez

Stayed 7 nights in Jun 2025

10/10 Excellent

Sudeep

Stayed 5 nights in Apr 2025

10/10 Excellent

brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was was absolutely beautiful! The staff went out of their way to make sure me and my wife had a great time! It’s the second time we’ve been to Mahekal. Can’t wait to go back.
Stayed 7 nights in Jun 2025

10/10 Excellent

Jekaterina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, property and location. Thank you to Daniel for making our stay smooth & worry free!
Stayed 5 nights in Jun 2025

10/10 Excellent

Jennifer

Stayed 9 nights in May 2025

10/10 Excellent

Aiman

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Their hospitality was great. The resort was very welcoming and the staff was very nice and accommodating. The only thing I didn't like was that they didn't clarify the importance of the bracelets they provide.
Stayed 4 nights in Jun 2025

10/10 Excellent

Deana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second stay at Mahekal, will definitely go back again. An excellent time every visit! Staff is incredible and the resort is beautiful.
Stayed 5 nights in Jun 2025

10/10 Excellent

Jennifer

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I MISS THE NIGHTLY BUFFET. THE FOOD ON THE MENU IS NOT AS GOOD AS BEFORE.
Stayed 6 nights in Jun 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2025

10/10 Excellent

Brian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love Mahekal. This is the second time we've been there and the staff was so friendly and helpful. It is always just a relaxing feel to be there.
Stayed 5 nights in May 2025

10/10 Excellent

Mingzhuo

Stayed 4 nights in Mar 2025