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Get an overview of this hotel
3.5-star Playa del Carmen property in Playacar

Popular property highlights

Free self parking
Free WiFi
Smoke-free property
Babysitting or childcare (surcharge)
24-hour front desk

Location

Nestled on the beach, this Playacar property is within 2 mi (3 km) of Playacar Golf Club, Quinta Avenida, and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Mamitas Beach Club are also within 3 mi (5 km).

Resort Features

Spend the day relaxing on the beach or at a complimentary water park before returning for a meal at one of Iberostar Tucan All inclusive's 5 restaurants.

Room Amenities

All 350 rooms offer free WiFi, free minibar items, and flat-screen TVs with satellite channels. Balconies, room service, and ceiling fans are among the other amenities available to guests.

Languages Spoken

  • English

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Hotel Policies

Payment types

Fees

You'll be asked to pay the following charges at the property:

  • Sanitation services: MXN 25.35

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Check-in

Check-in time starts at 3:00 PM

Check-in time ends at 11:00 PM

Minimum check-in age is: 18

Check-out

Check-out time is 11:00 AM

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No rollaway/extra beds available

No cribs (infant beds) available

No elevators

Debit cards

Number of children who can stay free - 2

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets not allowed

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Hotel Names

  • Iberostar Tucan
  • Iberostar Tucan All inclusive
  • Iberostar Tucan All inclusive Playa del Carmen
  • Iberostar Tucan Playa del Carmen
  • Tucan Iberostar
  • Iberostar Playa Del Carmen
  • Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
  • Iberostar Tucan Mexico
  • Iberostar Tucan Quetzal
  • Playa Del Carmen Iberostar
  • Iberostar Tucan All inclusive All-inclusive property
  • Iberostar Tucan inclusive l C
  • Iberostar Tucan All inclusive Playa del Carmen
  • Iberostar Tucan All inclusive All-inclusive property

Hotel Amenities

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics

Entertainment

  • Onsite entertainment and activities

Not included

  • Airport transfers

  • Kayaking included
  • Sailing included
  • Windsurfing included
  • Aerobics classes/lessons included
  • Taxes included
  • Onsite entertainment and activities included
  • Buffet and à la carte dining
  • Gratuities included
  • Additional gratuities accepted
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Food and beverage restrictions apply
  • Volleyball included
  • Minibar (all beverages included)
  • Room service during certain hours
  • All non-motorized water sports included
  • Snorkeling included

Property Features

Iberostar Tucan All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Bring your whole family to Iberostar Tucan All inclusive for summer fun including 4 outdoor swimming pools, a complimentary water park, and a complimentary children's club.

Dining is available at one of the property's 5 restaurants. Guests can unwind with a drink at one of the property's bars, which include 2 beach bars, 2 poolside bars, and 5 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a children's pool, outdoor tennis courts, and a garden. Complimentary self parking is available on site.

  • Picnic area
  • Number of outdoor pools - 4
  • Number of spa tubs - 2
  • Number of bars/lounges - 5
  • Fitness facilities
  • Number of poolside bars - 2
  • Number of beach bars - 2
  • Free water park access
  • 24-hour front desk
  • Beach umbrellas
  • Swim-up bar
  • Conference space
  • Turkish bath/Hammam
  • Spa treatment room(s)
  • Tours/ticket assistance
  • Meeting rooms
  • Free self parking
  • Beach sun loungers
  • Dry cleaning/laundry service
  • Free WiFi
  • Pool sun loungers
  • Sauna
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Smoke-free property
  • Supervised childcare/activities (free)
  • Children's pool
  • Spa services on site
  • Terrace
  • Proposal/romance packages available
  • Luggage storage
  • Number of restaurants - 5
  • Concierge services
  • Gift shops or newsstand
  • Shopping on site
  • Outdoor tennis courts - 2
  • Pool umbrellas
  • Beach towels
  • Total number of rooms - 350
  • Number of floors - 3
  • Wedding services
  • Tennis on site
  • Garden
  • Multilingual staff

Family Friendly Amenities

  • Free water park access
  • Number of outdoor pools - 4
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Room Amenities

Iberostar Tucan All inclusive offers 350 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. Flat-screen televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Housekeeping is provided daily.

  • Air conditioning
  • Free WiFi
  • Daily housekeeping
  • Partially open bathroom
  • In-room childcare (surcharge)
  • Iron/ironing board (on request)
  • Phone
  • Desk
  • Ceiling fan
  • Free toiletries
  • Hair dryer
  • In-room safe
  • Number of bathrooms - 1
  • Room service (limited hours)
  • Shower only
  • Satellite TV service
  • Minibar (stocked, free items)
  • Balcony
  • Flat-panel TV

Parking

Free self parking

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Food & Drink

Bonsai - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.

Mare Nostrum - This restaurant specializes in seafood and serves dinner only. Reservations are required. Open daily.

Uxmal Restaurante - This steakhouse serves dinner only. Reservations are required. Open daily.

La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Tulum - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required. Open daily.

Spa Services

  • Number of treatment rooms 5
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair accessible parking

Nearby Activities

2 outdoor tennis courts and a complimentary water park are featured at the property. 4 outdoor swimming pools and 2 spa tubs are on site. Other recreational amenities include a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Scuba diving on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site

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