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Holiday Inn Express And Suites Playa Del Carmen by IHG

3.0 star property

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Photo gallery for Holiday Inn Express And Suites Playa Del Carmen by IHG

Exterior detail
Exterior
Lobby sitting area
1 bedroom, premium bedding, down comforters, Tempur-Pedic beds
1 bedroom, premium bedding, down comforters, Tempur-Pedic beds

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Parking included

Explore the area

Map
Av. Constituyentes Entre Av. 10 y Av. 15, Colonia Centro, Playa del Carmen, QROO, 77720
  • Quinta Avenida
    ‪3 min walk‬
  • Mamitas Beach
    ‪8 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪19 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪59 min drive‬

Room options

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | 1 bedroom, premium bedding, down comforters, Tempur-Pedic beds

Suite, 1 King Bed

  • 409 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | 1 bedroom, premium bedding, down comforters, Tempur-Pedic beds

Suite, 2 Queen Beds

  • 409 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Balcony

1 bedroom, premium bedding, down comforters, Tempur-Pedic beds

Suite, 1 King Bed, Balcony

  • 409 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

1 bedroom, premium bedding, down comforters, Tempur-Pedic beds

Standard Room

  • 344 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

1 bedroom, premium bedding, down comforters, Tempur-Pedic beds

Standard Room, 1 King Bed, Accessible (Mobility)

  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, premium bedding, down comforters, Tempur-Pedic beds

Standard Room, 2 Queen Beds

  • 409 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony

1 bedroom, premium bedding, down comforters, Tempur-Pedic beds

Standard Room, 1 King Bed, Balcony

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, down comforters, Tempur-Pedic beds

Standard Room, 1 King Bed

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Express And Suites Playa Del Carmen by IHG

3-star hotel in Downtown Playa del Carmen
An outdoor pool, a rooftop terrace, and coffee/tea in a common area are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities.
Holiday Inn Express And Suites Playa Del Carmen by IHG offers 91 accommodations with laptop-compatible safes and complimentary bottled water. Tempur-Pedic beds feature down comforters and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

A computer station is located on site and wireless Internet access is complimentary. This 3-star property offers access to a business center and 2 meeting rooms. A complimentary breakfast is offered each morning. This business-friendly hotel also offers an outdoor pool, a rooftop terrace, and multilingual staff. Limited complimentary onsite parking is available on a first-come, first-served basis.

Holiday Inn Express And Suites Playa Del Carmen by IHG is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Bicycle storage
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Elevator (43 inch wide door)
  • Front entrance ramp
  • Handrails in stairways
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 5 floors
  • Banquet hall
  • Built in 2018
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 8 AM to 10 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Playa Carmen Hotel Playa del Carmen
Holiday Inn Express Playa Carmen Hotel
Inn Express Carmen Hotel
Express Suites Carmen By Ihg
Holiday Inn Express Suites Playa Del Carmen
Holiday Inn Express Suites Playa Del Carmen by IHG
Holiday Inn Express Suites Playa Del Carmen an IHG Hotel
Holiday Inn Express And Suites Playa Del Carmen by IHG Hotel

Holiday Inn Express And Suites Playa Del Carmen by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 652 out of 1001 reviews
Rating 8 - Good. 245 out of 1001 reviews
Rating 6 - Okay. 66 out of 1001 reviews
Rating 4 - Poor. 20 out of 1001 reviews
Rating 2 - Terrible. 18 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Stayed 4 nights in Feb 2025

6/10 Okay

MARJORIE

Traveled with family and small children
Liked: Cleanliness
Pros- breakfast and the pool area. Cons- Very thin walls. We can hear the footsteps or any movements from the guests above and beside us.
Stayed 3 nights in Feb 2025

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2025

8/10 Good

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were spacious and clean. Staff was impeccable. Location was ideal - right at the center of everything. The only concern we had was with the inability to control the air/heat unit - had to call the service personnel. Would very much recommend this hotel.
Stayed 3 nights in Feb 2025

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Great stay!

Nice clean hotel in the middle of playa del Carmen. Lots of things to see and do within walking distance. Staff was welcoming.
Stayed 3 nights in Feb 2025

6/10 Okay

Silvia, Peabody

Stayed 1 night in Feb 2025

10/10 Excellent

Ruperto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2025

10/10 Excellent

Jeffery Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made this hotel top notch
Stayed 9 nights in Feb 2025

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, amenities
Finding the car park area for the hotel was a mission. Parking Security greets you straight away requesting the room number and how long is your stay etc. Took a while for him to open up the garage doors and we had someone behind beeping us. Lets warm than expected, Checking in was smooth. The room provided was spacious
Stayed 1 night in Feb 2025

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great stay. Convenient location to main walking street.
Stayed 1 night in Feb 2025

10/10 Excellent

Paula

Stayed 2 nights in Feb 2025

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, comfy large room with balcony, fabulous roof deck pool where you can relax with coffee and watch the sunrise over the ocean! Delicious free breakfast buffet and location that is just 3 blocks from the beach, combined with very friendly staff makes this hotel our favorite in Playa. We’ll be back!
Stayed 5 nights in Feb 2025

10/10 Excellent

Rodrigo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was Amazon, very good!
Stayed 7 nights in Feb 2025

6/10 Okay

Gladys

Traveled with partner
Liked: Staff & service, amenities
The rooftop pool was a lovely area. Our room was fine but the bathroom was a bit tired looking. The breakfast that was included was the worst selection that we have ever had at a hotel and was very disappointing. The staff were very helpful and friendly and the location is fabulous!
Stayed 1 night in Jan 2025

10/10 Excellent

Rangel, siuna

Stayed 5 nights in Jan 2025

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Close to fifth avenue
Stayed 3 nights in Jan 2025

10/10 Excellent

Aline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel and staff !
Stayed 4 nights in Jan 2025

10/10 Excellent

Aline

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 1 night in Jan 2025

10/10 Excellent

RENE, Pomona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing is really good price is a little bit high but very convenient 👌
Stayed 1 night in Jan 2025

8/10 Good

amy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staffs very efficient upon check in & friendly . Enjoyed our stays.
Stayed 1 night in Jan 2025

10/10 Excellent

ximena

Stayed 3 nights in Dec 2024

10/10 Excellent

Flor, Los Angeles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Very professional and friendly.
Stayed 1 night in Jan 2025

8/10 Good

Milena

Stayed 5 nights in Jan 2025

8/10 Good

RIGOBERTO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2025

8/10 Good

Catherine

Stayed 1 night in Jan 2025