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Andaz Mayakoba a Concep by Hyatt - All inclusive

5.0 star property

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Sundeck
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Beach Area Suite | Premium bedding, minibar, in-room safe, desk
Lagoon View King | View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet friendly
  • Parking included

Explore the area

Map
Carretera Federal Cancun, Playa del Carmen Km 298, Playa del Carmen, QROO, 77710
  • El CamaleĆ³n Mayakoba Golf Course
    ā€Ŗ6 min walkā€¬
  • Quinta Avenida
    ā€Ŗ8 min driveā€¬
  • Maroma Beach
    ā€Ŗ13 min driveā€¬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ā€Ŗ50 min driveā€¬

Room options

View all photos for Andaz King

Premium bedding, minibar, in-room safe, desk

Andaz King

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Lagoon View King

View from room

Lagoon View King

  • Lagoon view
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Lagoon View Double

Premium bedding, minibar, in-room safe, desk

Lagoon View Double

  • Lagoon view
  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for King Beach Area

Premium bedding, minibar, in-room safe, desk

King Beach Area

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Double Beach Area

Premium bedding, minibar, in-room safe, desk

Double Beach Area

  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Studio

Ocean View Studio | View from room

Ocean View Studio

  • Ocean view
  • 710 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Lagoon View Suite

Lagoon View Suite | Living area | Flat-screen TV

Lagoon View Suite

  • Lagoon view
  • 1076 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Beach Area Suite

Premium bedding, minibar, in-room safe, desk

Beach Area Suite

  • 1076 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Beach Front Studio

Beach Front Studio | View from room

Beach Front Studio

  • Ocean view
  • 710 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Andaz Suite

Premium bedding, minibar, in-room safe, desk

Andaz Suite

  • Lagoon view
  • 1076 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Bi-level Suite

Bi-level Suite | Premium bedding, minibar, in-room safe, desk

Bi-level Suite

  • 1873 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Beach Front King

Beach Front King | Premium bedding, minibar, in-room safe, desk

Beach Front King

  • Ocean view
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean View Suite

Ocean View Suite | View from room

Ocean View Suite

  • Ocean view
  • 1076 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Beach Front Double

Beach Front Double | Premium bedding, minibar, in-room safe, desk

Beach Front Double

  • Ocean view
  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Beach Front Suite

Beach Front Suite | View from room

Beach Front Suite

  • Ocean view
  • 1076 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Andaz Double Bed

Premium bedding, minibar, in-room safe, desk

Andaz Double Bed

  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

Andaz Mayakoba a Concep by Hyatt - All inclusive

5-star Playa del Carmen resort walkable to El CamaleĆ³n Mayakoba Golf Course
Spend the day catching some rays at Andaz Mayakoba a Concep by Hyatt - All inclusive's private white sand beach, relaxing by one of the resort's 2 outdoor swimming pools, or pampering yourself at the full-service spa. Housekeeping is available on request.
Andaz Mayakoba a Concep by Hyatt - All inclusive offers 214 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

A private beach and complimentary bicycles are featured at the resort. 2 outdoor swimming pools are on site along with a sauna and a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.
Andaz Mayakoba a Concep by Hyatt - All inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. You'll be playing in the surf in no time with a free ride on the resort's complimentary beach shuttle. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Andaz Mayakoba a Concep by Hyatt - All inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

The resort offers a restaurant. Guests can unwind with a drink at one of the resort's bars, which include a beach bar and a bar/lounge. Wired and wireless Internet access is complimentary. This all-inclusive resort also offers a 24-hour fitness center, a steam room, and a garden. Limited complimentary onsite parking is available on a first-come, first-served basis.

Andaz Mayakoba a Concep by Hyatt - All inclusive is a smoke-free property.

Cocina Milagro - This poolside restaurant serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Tinta del Pulpo - Overlooking the ocean and pool, this restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Casa Amate - This fine-dining restaurant serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Reservations are required. Open select days.
Sotavento - This seafood restaurant is located on the beach. Reservations are required. Open daily.
Vegan Bar - This beachfront restaurant serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All Ć  la carte meals and snacks included
In-room minibar (some restrictions)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Bicycling
Fitness facilities

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free beach shuttle
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • A bar/lounge
  • A beach bar
  • A restaurant
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Casa Amate
  • Cocina Milagro
  • Sotavento
  • Tinta del Pulpo
  • Vegan Bar

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 24-hour gym
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Kayaking
  • Sauna
  • Scuba diving
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Low-height counter and sink
  • No elevator
  • Raised toilet seat
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Built in 2016
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free international calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must transfer via Shuttle to the property; guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Renovations and closures

This property is closed from March 2 2025 to May 30 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per stay, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Andaz Mayakoba All Inclusive Package Concept Hyatt
az Mayakoba Inclusive Package
Andaz Mayakoba A Concept by Hyatt
Andaz Mayakoba A Concept by Hyatt All Inclusive
Andaz Mayakoba a Concep by Hyatt - All inclusive Resort
Andaz Mayakoba a Concept By Hyatt All Inclusive Package

Andaz Mayakoba a Concep by Hyatt - All inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 129 out of 165 reviews
Rating 8 - Good. 18 out of 165 reviews
Rating 6 - Okay. 9 out of 165 reviews
Rating 4 - Poor. 6 out of 165 reviews
Rating 2 - Terrible. 3 out of 165 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Todd

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent. The property is beautiful and secluded.
Stayed 4 nights in Feb 2025

10/10 Excellent

Kelsey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 4 nights in Feb 2025

8/10 Good

Leila

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great stay at the Andaz as usual! I am very sad that they are closing the hotel for renovations but I canā€™t wait to come back to the new hotel as the location is excellent!
Stayed 5 nights in Feb 2025

6/10 Okay

peter

The dining at Amate was very good in service and cuisine. Sotavento was good but not as I expected after Amate. Both restaurants had a very limited wine list of one selection of each variety - white, red, rose. The property is nice, however there were numerous times I noted beers cans, food containers, and trash about the property. They advertise hot tubs, but they are simply an area of the pool with jets. Most of the pool furniture is in need of repair. Overall as it is listed as 5 star, it is mediocre at best. There were employees who seemed to try, but at times you couldnā€™t find one.
Stayed 3 nights in Feb 2025

4/10 Poor

Jessica

Disliked: Property conditions & facilities
We stayed at this resort February 18 to 23rd. We had seen on the Hyatt website that, in early March, the hotel would be closing for a "re-branding". It felt like the hotel was mothballing around us....shutting down restaurants, starting to not have enough staff - either due to them finding other work or not needing them. I am disappointed that we weren't alerted that the resort was no longer running at "capacity"- we would have changed our reservation. The prior reviews had been really good, but they are in a different operating scenario at the moment. Unfortunate. Staff was still kind and trying their best, but running pretty ragged - everything was pretty slow. It would be good of Hyatt/Expedia to allow guests the options to make alternative arrangements for this last week or so before they shut down.
Stayed 5 nights in Feb 2025

8/10 Good

Carla

Traveled with family
Large beautiful grounds. Long distance to the beach-15 minute bike ride. They have golf cart transport. The hotel is closing, so many services reduced including restaurants and restaurant hours. No entertainment, not even music by the pool. No bars to speak of to sit and have a drink.
Stayed 7 nights in Feb 2025

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent
Stayed 4 nights in Jan 2025

8/10 Good

Christian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Andaz is a beautiful, lush, peaceful place to spend a few days. Nice pools (the hot tub pool is very cool), solid beach. We stayed for 9 nights... There were things I really liked about the resort, and things I really didn't. On the positive side, it is very relaxing, it is well kept, and the staff try very hard. They are all a credit to the resort. I remember Enrique and Abraham from Sotavento especially. For an all inclusive, Tinto de Pulpo, Sotavento (lobster tail and oysters available), and especially Casa Amate (steak) are all very good. They are legit restaurants, particularly the latter two, with stellar service. If you weren't on all-inclusive, you would find the prices offensive. I don't know who sets the prices, but they are out of touch with reality.... On the less positive side, this resort does not offer much at all to fill your days. We loved biking around the resort, the butterfly and bee sanctuary, and the 40 minute lagoon eco cruise was very nice. But most everything else costs and wasn't good when we tried it (the hydro therapy at the spa, for example). They had a Super Bowl party, and charged $1300 pesos just for me to sit and watch the game, and eat and drink the same food included in all-inclusive. Very annoying. Then, on the last day we had a late flight, but they cut off all inclusive privileges at 12, so we had to pay extra for our last meal. Stuff like that leaves a bad taste and makes the resort feel cheap and unclassy. They need to reconsider.
Stayed 9 nights in Feb 2025

10/10 Excellent

Luis

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
šŸ‘
Stayed 4 nights in Oct 2024

10/10 Excellent

Yulia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed staying at this place. Will definitely come back.
Stayed 4 nights in Jan 2025

10/10 Excellent

Mel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Mufaro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic spot. Really enjoyed our stay.
Stayed 5 nights in Jan 2025

10/10 Excellent

Samuel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great and worked out. The beach guys like a lot of tips or they ignore you the rest of the week.
Stayed 5 nights in Feb 2025

6/10 Okay

Sung

Disliked: Amenities
Bike is not safe. They are worn out. Hard to bike
Stayed 4 nights in Feb 2025

6/10 Okay

ki chul

Disliked: Amenities
Inconvenient and not much dining and lot of itā€™s out stock.

10/10 Excellent

Sarah Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the quiet "vibe". Loved the pools. Loved the lagoon.
Stayed 7 nights in Jan 2025

10/10 Excellent

Gretchen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property and the employees were incredible.
Stayed 6 nights in Jan 2025

10/10 Excellent

Thelma F

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. Food was excellent. Room was modern, comfortable and clean! Staff were very friendly and helpful. Beach was clean and beautiful!!
Stayed 5 nights in Jan 2025

2/10 Terrible

Leala

The property will be permanently closed in just over a month and it might as well be closed now- it was a 2 star stay
Stayed 1 night in Jan 2025

10/10 Excellent

Jamie

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The property was lush, clean, and beautiful. Very well kept. Friendly service, beautiful pools, great beach, and the food was good too. Definitely a great place for a relaxing getaway!
Stayed 5 nights in Jan 2025

10/10 Excellent

yeongsook

Stayed 5 nights in Jan 2025

10/10 Excellent

Amreen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, they made our stay very enjoyable. My mom is a vegetarian, they accommodated our food preferences and she had a fun time. The food was made with fresh ingredients and we had no problems hygiene wise. The trees and plantation in the resort was stunning with all the fresh air. All the staff was super friendly and respectful. They made sure we were taken care off in all ways at all times
Stayed 6 nights in Jan 2025

10/10 Excellent

Ryan Arshag

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property highly recommend. Will be back soon.
Stayed 3 nights in Jan 2025

10/10 Excellent

Rozmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025