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Aloft Playa Del Carmen

4.0 star property

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Photo gallery for Aloft Playa Del Carmen

2 outdoor pools
Breezy, Room, 2 Queen Beds, Balcony | 1 bedroom, hypo-allergenic bedding, down comforters, in-room safe
View from room
Lobby
Restaurant

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Bar

Explore the area

Map
Calle 34 Norte Manzana 100 Lote 3, 10/34 Midtown Shops, Playa del Carmen, QROO, 77536
  • Quinta Avenida
    ‪5 min walk‬
  • Playa del Carmen Main Beach
    ‪6 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪14 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Breezy, Room, 1 King Bed, Balcony

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Breezy, Room, 1 King Bed, Balcony

  • 419 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Breezy, Room, 2 Queen Beds, Balcony

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Breezy, Room, 2 Queen Beds, Balcony

  • 443 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for aloft, Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

aloft, Room, 1 King Bed

  • 365 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds

aloft, Room, 2 Queen Beds | 1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

aloft, Room, 2 Queen Beds

  • 365 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Suite, 1 King Bed, Non Smoking

  • 730 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Balcony

Suite, 1 King Bed, Non Smoking, Balcony | 1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Suite, 1 King Bed, Non Smoking, Balcony

  • 853 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

Suite, 2 Queen Beds, Non Smoking | 1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Suite, 2 Queen Beds, Non Smoking

  • 899 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Balcony

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Suite, 2 Queen Beds, Non Smoking, Balcony

  • 867 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Aloft Playa Del Carmen

4-star Playa del Carmen hotel, connected to a shopping center in Downtown Playa del Carmen
2 outdoor pools, a restaurant, and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli, and a 24-hour business center are onsite. Housekeeping is available on request.
Aloft Playa Del Carmen offers 167 air-conditioned accommodations, which are accessible via exterior corridors and feature MP3 docking stations and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters. 55-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site.
Aloft Playa Del Carmen features 2 outdoor swimming pools. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wired and wireless Internet access.

This 4-star property offers access to a 24-hour business center, 3 meeting rooms, and coworking spaces. This Playa del Carmen hotel also offers a terrace, tour/ticket assistance, and a convenience store. Limited onsite parking is offered on request (surcharge), and a car charging station is available.

Aloft Playa Del Carmen is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Nook - Onsite restaurant.
W XYZ Bar - Onsite bar. Open daily.
Splash RoofTop - Onsite rooftop bar. Open daily.
Late night fare is available from 24-hour room service.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered self parking on site (MXN 200 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: MXN 300 for adults and MXN 150 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Nook
  • Splash RoofTop
  • W XYZ Bar

Things to do

  • 2 outdoor pools
  • Shopping mall
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Coworking space

Outdoors

  • Dock
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Lever door handles
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Smooth flooring in room
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2022
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 25 per pet, per night, plus a deposit of MXN 2000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: MXN 1000 per stay
  • A damage deposit of MXN 10000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 300 for adults and MXN 150 for children
  • Covered self parking fee: MXN 200 per day
  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Aloft Playa Del Carmen Hotel
Aloft Playa Del Carmen Playa del Carmen
Aloft Playa Del Carmen Hotel Playa del Carmen

Aloft Playa Del Carmen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 359 out of 503 reviews
Rating 8 - Good. 80 out of 503 reviews
Rating 6 - Okay. 23 out of 503 reviews
Rating 4 - Poor. 19 out of 503 reviews
Rating 2 - Terrible. 22 out of 503 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Terri

Liked: Cleanliness, amenities, property conditions & facilities
Super convenient! Beautiful rooftop pool area!
Stayed 1 night in Feb 2025

10/10 Excellent

Thalia

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect location!!! Hotel was clean and rooms were spacious. Honestly, if you want to explore Playa del Carmen, this is an amazing option. Close to 5ta Avenida, close to the beach. Amazing staff!!
Stayed 4 nights in Feb 2025

8/10 Good

Wendy Sue

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very convenient, a block from 5th Ave. Around 5 blocks to access beach and ocean. Staff was helpful, tried to help you get what you needed.
Stayed 7 nights in Feb 2025

10/10 Excellent

Ronit

Stayed 5 nights in Feb 2025

4/10 Poor

Alla, Snohomish

Stayed 5 nights in Feb 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great roof top
Stayed 4 nights in Feb 2025

10/10 Excellent

Hen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

8/10 Good

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities
Some confusion. But very nice. Especially Jesus that works in concierge. And Bryan very nice.
Stayed 3 nights in Feb 2025

10/10 Excellent

Darris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2025

2/10 Terrible

Ashlly

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Jesus

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Sara

Liked: Staff & service
Aloft is just okay. Barhroom floor is coming apart and sharp, no coffee and or cups somedays, lacking washcloths/face towels.,
Stayed 10 nights in Feb 2025

10/10 Excellent

Janirka, Jersey City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. Supermarket below. Walkable to cafes/restaurants and to Quinta Avenida. Beautiful rooftop pool.
Stayed 1 night in Feb 2025

8/10 Good

Cathy Teresa, Kasson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Aloft is a great location to 5th Avenue and the beach. There is a very large supermarket on the 1st floor which was very handy for whatever we needed. The rooftop pool was a great place to relax except the music wasn't so relaxing in our opinion. The only negative thing was that we did have to ask for different things that weren't restocked in our room.
Stayed 7 nights in Feb 2025

10/10 Excellent

Natalie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything. Juan and bryan are incredible kind and amazing people who work here.
Stayed 2 nights in Feb 2025

10/10 Excellent

Miguel, loveland

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Better than an all incluaive
Stayed 4 nights in Dec 2024

8/10 Good

rohit

Traveled with family
Liked: Cleanliness, staff & service, amenities
This was a great hotel in a fantastic location but a few things could be improved - the flow of water in taps and showers was severely restricted - despite being a decent breakfast buffet spread, the quantity of food was not replenished based on guest counts We enjoyed our stay and will probably go back
Stayed 7 nights in Feb 2025

10/10 Excellent

RAMON, Rancho Palos Verdes

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love thus property. Clean and great service.
Stayed 2 nights in Feb 2025

10/10 Excellent

Jana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excellent stay

Very nice hotel with excellent service, Clean rooms, tasty breakfast with many choices. Ms. Alma from the reception was very helpfull. Very nice rooftop bar especially thanks to Brian. Will come again..
Stayed 7 nights in Jan 2025

10/10 Excellent

Cali

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and service. Did not like the amount of kids especially at the main pool.
Stayed 8 nights in Feb 2025

2/10 Terrible

Jessica

Stayed 1 night in Feb 2025

10/10 Excellent

Rosemary, Kansas City

Liked: Property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

JONATHAN G FLORES

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay at this hotel for the location.,very closer to la quinta avenida in playa del carmen. Rooms are clean,very comfortable beds,roof top and swimming pools are are great with bar and music Great service incthe swimming pool area from brian,clavel,in the lobby front desk alma is very helpful and polite, in the lobby restaurant santiago was really friendly and great waiter. Definitely will stay here again.
Stayed 3 nights in Feb 2025

10/10 Excellent

Keith

Stayed 9 nights in Jan 2025

8/10 Good

WALTER VALLE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great! Walkable, convenient with grocery store below and a great coffee shop downstairs. 1 block from 5th which makes it so convenient to get out daily by foot. The beach is also not that far.
Stayed 5 nights in Jan 2025