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Aloft Playa Del Carmen

4.0 star property

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Photo gallery for Aloft Playa Del Carmen

2 outdoor pools
Outdoor banquet area
Restaurant
Restaurant
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Bar
$109
includes taxes & fees
Dec 4 - Dec 5

Explore the area

View in a map
Calle 34 Norte Manzana 100 Lote 3, 10/34 Midtown Shops, Playa del Carmen, QROO, 77536
  • Place, Central Square
    ‪2 min walk‬
  • Place, Quinta Avenida
    ‪3 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Breezy, Room, 1 King Bed, Balcony

Hypo-allergenic bedding, down comforters, in-room safe

Breezy, Room, 1 King Bed, Balcony

9.0 out of 10
Wonderful
(14 reviews)
  • 419 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Breezy, Room, 2 Queen Beds, Balcony

Hypo-allergenic bedding, down comforters, in-room safe

Breezy, Room, 2 Queen Beds, Balcony

7.4 out of 10
Good
(3 reviews)
  • 443 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Hypo-allergenic bedding, down comforters, in-room safe

Suite, 2 Queen Beds

8.4 out of 10
Very good
(5 reviews)
  • 899 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony

Hypo-allergenic bedding, down comforters, in-room safe

Suite, 2 Queen Beds, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 867 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Hypo-allergenic bedding, down comforters, in-room safe

Suite, 1 King Bed

  • 730 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony

Suite, 1 King Bed, Balcony | Hypo-allergenic bedding, down comforters, in-room safe

Suite, 1 King Bed, Balcony

  • 853 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 1 King Bed

Hypo-allergenic bedding, down comforters, in-room safe

aloft, Room, 1 King Bed

8.8 out of 10
Excellent
(23 reviews)
  • 365 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds

Hypo-allergenic bedding, down comforters, in-room safe

aloft, Room, 2 Queen Beds

9.8 out of 10
Exceptional
(17 reviews)
  • 365 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior detail
Holiday Inn Express & Suites Playa Del Carmen by IHG
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, 1,000 reviews
Holiday Inn Express & Suites Playa Del Carmen by IHG

About this property

Aloft Playa Del Carmen

4-star Playa del Carmen hotel, connected to a shopping center in Downtown Playa del Carmen
2 outdoor pools, a restaurant, and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli, and a 24-hour business center are onsite. Housekeeping is available on request.
Aloft Playa Del Carmen offers 167 air-conditioned accommodations, which are accessible via exterior corridors and feature MP3 docking stations and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters. 55-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site.
Aloft Playa Del Carmen features 2 outdoor swimming pools. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wired and wireless Internet access.

This 4-star property offers access to a 24-hour business center, 3 meeting rooms, and coworking spaces. This Playa del Carmen hotel also offers a terrace, tour/ticket assistance, and a convenience store. Limited onsite parking is offered on request (surcharge), and a car charging station is available.

Aloft Playa Del Carmen is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Nook - Onsite restaurant.
W XYZ Bar - Onsite bar. Open daily.
Splash RoofTop - Onsite rooftop bar. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered self parking on site (MXN 200 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: MXN 300 for adults and MXN 150 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Nook
  • Splash RoofTop
  • W XYZ Bar

Things to do

  • 2 outdoor pools
  • Shopping mall
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Coworking space

Outdoors

  • Dock
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Lever door handles
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Smooth flooring in room
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2022
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 25 per pet, per night, plus a deposit of MXN 2000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: MXN 1000 per stay
  • A tax is imposed by the city: MXN 50.91 per accommodation, per night
  • A damage deposit of MXN 10000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 300 for adults and MXN 150 for children
  • Covered self parking fee: MXN 200 per day
  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Aloft Playa Del Carmen Hotel
Aloft Playa Del Carmen Playa del Carmen
Aloft Playa Del Carmen Hotel Playa del Carmen

Aloft Playa Del Carmen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 408 out of 567 reviews
Rating 8 - Good. 85 out of 567 reviews
Rating 6 - Okay. 26 out of 567 reviews
Rating 4 - Poor. 23 out of 567 reviews
Rating 2 - Terrible. 25 out of 567 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Liked: Cleanliness
Stayed 4 nights in Aug 2025

2/10 Terrible

Haneen

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t like my experience with them it was bad
Stayed 4 nights in Aug 2025

4/10 Poor

Raul

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Not what we are used at aloft

Where to start: we arrived 1 AM to the lobby by 34th street. Nobody was there, only to discover the real lobby is 1 floor up across a little plaza. There were no signs alerting guests. We arrived to a room with towels so old that were threads. The morning after, as we were rushing to an appointment, we discovered the safety box had no batteries. We had to wait 15 minutes and 2 phone call later for a lady to come and discover the box was not working. I had to stuff all my belongings in my back pack. They gave us a new room later on ( Jesus the front desk man was with a “ I don’t care” attitude). We had to go back, re-pack and move 2 doors down. The new room had a faulty safety box, cracked floor with exposed nails. That night we ate in the room and some crumbles fell to the floor. I picked as many as I could and used my hand to group them at the edge of the hall ( to avoid stepping on them in the middle of the night). Said crumbles stayed untouched after the room was “cleaned” the following day. Seems Aimbridge Latam Bajo ( operator of the hotel) is in the need of a good manager with a basic checklist for hospitality.
Stayed 3 nights in Jul 2025

10/10 Excellent

Soni

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was excellent. The location is convenient for food, near excellent restaurants and near the beach. We left some belongings in the hotel at the hotel and the staff went out of their way to get our belongings to us. Cannot recommend this place highly enough. I was very impressed with the staff. Wonderful location.
Stayed 3 nights in Apr 2025

10/10 Excellent

Blanca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Its was the best hotel. Loved the service close by the 5 avenida close restaurants.
Stayed 3 nights in Jul 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay and will stay again.
Stayed 4 nights in Apr 2025

10/10 Excellent

Lai Ha

Liked: Cleanliness, staff & service, property conditions & facilities
More options for breakfast would be appreciated. Everything else was great.
Stayed 14 nights in Jul 2025

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service

Disappointing stay

Extremely slow service checking in and room not available until an hour late. Roof top bar service bordered on outright rude. The last night of our stay there was a wedding on the roof with loud thumping music until almost midnight. Stay away.
Stayed 2 nights in Jul 2025

6/10 Okay

Maurice

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is fine. The staff did not honor certain things that were included or promised.
Stayed 3 nights in May 2025

10/10 Excellent

David

Stayed 14 nights in May 2025

10/10 Excellent

Daniela

Stayed 3 nights in May 2025

8/10 Good

Alexander

Traveled with partner
Liked: Cleanliness
The property is in a quiet area, just 3 minutes from 5th Avenue and Calle 34. The hotel has 4 floors, with rooms mostly on floors 2 and 3. Floor 4 has a gym, a handful of meeting rooms, and two rooftop pools (one with music playing and facing the ocean, one is quiet and facing the next door soccer field), along with a bar. We heard absolutely no loud noises from the area, except during the day where you can hear the rooftop bar music playing most of the time. There is a Super Chedraui on the street level below the hotel - super convenient for snacks and meals. The hotel is cared for, but is showing age despite being a new build. Some door signs are missing letters and numbers, and someone has inked pink where the white letters used to be. The air conditioning malfunctioned twice during our stay: one was planned during the day (we were out of the room for the day anyways), and one was an emergency malfunction the next day, where the AC was shut down overnight, making for a very uncomfortable 28 degrees in the room. The windows did not open and it was very suffocating. But when the AC works, it works VERY well. The lobby restaurant and lobby bar were empty most of the time (not the hotel's fault - 5th Avenue and other local eateries are nearby). Exception was during breakfast, which is always moderately busy. Shoutout to Alejandro, greatest of the waitstaff. But altogether - the hotel is a good hotel, in a great location. The staff do their best to make your stay comfortable.
Stayed 7 nights in May 2025

6/10 Okay

Vince

Liked: Cleanliness, property conditions & facilities
Nice place
Stayed 6 nights in Feb 2025

10/10 Excellent

Joe

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 5 nights in Mar 2025

10/10 Excellent

Larry

Stayed 1 night in May 2025

10/10 Excellent

Ligia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing!

Wonderful, new hotel centrally located but distanced enough from the crazy and loud hussle and bustle of 5th avenida. Breakfast is lovely, the place is brand new so everything works and is elegant. The two rooftop pools are top-notch. I really look forward to returning on vacation, and not a business trip!
Guacamole by the pool
Margarita time
Big pool with ocean view
quiet pool
Stayed 4 nights in May 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Infinity pools are wonderful, right above a good grocery store, good blend of great dining options. helpful staff. The only issue I had was the AC being down for the first few days of my stay.
Stayed 6 nights in May 2025

2/10 Terrible

Wendy Jo

No Air conditioning is absolutely unacceptable
Stayed 1 night in May 2025

10/10 Excellent

MARIA LAURA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente todo !!! Los Chicos de receptivos un amor y con mucha cultura
Stayed 1 night in May 2025

10/10 Excellent

Joshua

Liked: Cleanliness
Stayed 2 nights in Apr 2025

4/10 Poor

Gonzalo, Barra de Carrasco

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Air conditioning is not working. The room temperature was the same as on the outside, making it impossible to get some rest.
Stayed 4 nights in May 2025

10/10 Excellent

Maritza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating with us arriving hours before check in. The room was clean and very nice. We appreciated the parking and the access to shopping. Overall stay was pleasant.
Stayed 4 nights in Apr 2025

4/10 Poor

FRANCO

Stayed 7 nights in Apr 2025

2/10 Terrible

Bruce

Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very reasonable price for a top quality hotel, Great amenities and pool as well
Stayed 6 nights in Apr 2025