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Plainville Vacation Packages

I stayed for a total of nine days, two days regular rate, and then a weekly rate what’s the charge me for an upgraded room which is not have. My room was never clean or linens changed. I had to go to the front desk at 10 o’clock at night and ask them for new linens for the bed and towels to shower. I was given towels immediately and was told they have to bring me sheet at another time and I told him no I’d be in my room and I expected to be delivered so I can get the bed made. Then in the middle of the night the fire alarm was off in my room there’s smoke and small of burning from the heating unit that I turned on no one came to my room so I called on the phone. No one answered. I went to the office and explain what was going on and they told me their phones weren’t working the same story I was told by April stay there. The front desk person came to my room told me I shouldn’t be turning the heat on this time of the year. I asked what the burning small was and why there were smoked for the alarm to go off. He didn’t have an answer. He left the room and came back with a for Bruce spray sprayed it into the AC and told me that was fine. He didn’t left the room say I didn’t use the heat or AC in fear of a fire. When I asked their policy about fire alarms going off and if they had a panel showing alarms, he said no. I was. I was told that my room was not clean because I was not there. He said that was their policy. Horrible place bad customer service not a well-maintained property

Very nice hotel with friendly staff, clean and comfortable rooms, and a welcoming happy hour 😁 🍻

Never again. There is no excuse for a hotel to be that filthy. Even at a low price point. Do better. Bathroom hadn’t been cleaned and I woke up to an ant crawling on me.

Checkin was super fast and easy. Rooms are very clean and comfortable. A little outdated but most important rooms were clean. Most important hotel provides a shuttle bus ti the airport which is always on time.

Rooms were not super clean, staff was friendly, free breakfast, parking garage is not ideal