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Staff were very courteous and helpful. The hotel is starting to look worn and not crisp like it used to as I have been staying at The Overton for many years. It was clean except leaves and debris kept getting on the entry mats. That does not make a good first impression. The ownership needs to tackle a systematic refurbishment of the property to keep it as the Flagship hotel for Lubbock. Location cannot be beat for attending football games. Dinner and service was excellent as always. Their food is always tops!

You get what you pay for. We were grateful to find a hotel during a major game weekend while visiting our Texas Tech freshman, but at $300+ a night, we expected much more. The front desk staff was cordial and apologetic, and I did feel safe during our stay. Unfortunately, the accommodations fell short. Our sofa bed was missing its mattress and bedding. When I tried calling the front desk, the room phone didn’t work because it was missing its cord! I called from my cell and was offered a rolling cot instead. The room was too small, so my husband and a hotel employee had to rearrange the L-shaped sofa to make it fit. When we asked to have the sofa removed to create a usable walkway, we were told that wasn’t possible. We made do. Other issues: * Half the channels listed in the TV guide didn’t work. * The bathroom was poorly maintained. The toilet had a visible ring, and the tub needed a serious cleaning or replacement. * The toilet in our ADA room was extremely low. * I responded to a text asking about our stay but never received a response. I understand game weekends mean limited availability, but that shouldn’t mean lowered standards. A clean room, working amenities, and proper sleeping arrangements are basic expectations, especially at this price point. We came to spend time with our daughter, not deal with hotel issues. I wouldn’t stay here again and would recommend looking elsewhere if you have other options in Lubbock.