2/10 Terrible
Thomas
Traveled with group
Jul 1, 2025
Terrible!
To begin just trying to find the hotel is very time consuming since they have no signs that show where the hotel is. Our GPS kept on stating we have arrived when we did not know where the hotel is due to lack of signage. We went to the garage to access the valet parking and they told us we had to check in first. I asked the person to call the front desk and let them know we are here....she stated "we don't do that". So we checked in and now had "permission" to use the valet parking. After entering the room we noticed our WIFI did not work and neither did the TV. Also, there were no sheets, pillows or blanket for the pull out sofa. Since there was no phone we had to go to the front desk to bring attention to this lack of services. A maintenance man was suppose to come to our room for the TV and in 2 days he never showed up. We were told by the front desk person on Sunday at 6pm he was no longer in the building and would be back tomorrow.....we were leaving the next day. There is lack of communication and customer service. They need to get their collective act together and provide better for the hotel guests. Needless to say I will not be coming back to Placemakr and Hotels should reconsider using this hotel on it's webiste.
Thomas
Stayed 2 nights in Jun 2025