A 24-hour business center, a 24-hour front desk, and free self parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a vending machine. Housekeeping is available on request.
Surestay Plus By Best Western Pigeon Forge offers 65 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.
In-room wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.
Public areas are equipped with complimentary wireless Internet access. This hotel offers access to a 24-hour business center. Onsite self parking is complimentary. A total renovation of this property was completed in July 2023.
Surestay Plus By Best Western Pigeon Forge is a smoke-free property.
Continental breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
Languages
English
Property amenities
Internet
Available in all rooms: WiFi (surcharge)
In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
Available in some public areas: Free WiFi
Parking and transportation
Free self parking on site
Wheelchair-accessible parking and van parking available
Food and drink
Continental breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
Family friendly
In-room microwave
Conveniences
24-hour front desk
Vending machine
Guest services
Change of bedsheets (on request)
Change of towels on request
Housekeeping (on request)
Business services
24-hour business center
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of USD 25 per pet (varies based on length of stay)
Welcoming dogs and cats only
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
Fee for in-room wireless internet: USD 0 per stay (rates may vary)
Pet fee: USD 25 per pet (varies based on length of stay)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
We should mention
This property does not have elevators
Property is also known as
Surestay Plus By Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel
Surestay Plus By Best Western Pigeon Forge Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Reviews
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Convenient and cost effective location to stay for a night in Pigeon Forge. Its not trying to be anything than what it was. It might look in need of a bit of TLC on the outside, but the room was clean, but the comforter on top of the bed had some stains. The breakfast was plentiful. Staff were friendly. The area was quiet, although there was some loud noises first thing in the morning.
Property is older, but obviously has been updated in some ways. Customer service was good when we asked for things.
It is very basic, but for the price, it was more than adequate. We were looking for a cheap stay that did not have the unsavory characters often associated with low cost places.
Our stay was very quiet, and since it was right off the strip, we had quick access to all the places that interested us.
Did not use the breakfast options, so I cannot give any info. But that area looked clean when we checked in.
Overall, good basic place for a budget.
We arrived for a girls weekend to a filthy room, hair all over sink,shower and floor. There was no handsoap in bathroom, the sheets were dirty and it smelled like smoke. Luckily I was able to get refunded and went to a much cleaner hotel.
The stay was adorable and pleaent, all the staff were friendly and helpful the last day someone came in next door being loud and disruptive but we did not file a complaint and we still did not regret our stay the free breakfast was delightful and the staff made any disreution worth staying for.
Was a very great hotel rooms and a nice feeling, only down side is the outside of the hotel seems not updated, and found 1 earwig in my room. Searched entire room didn’t find anymore bugs.
Walter
Stayed 3 nights in Mar 2025
6/10 Okay
Tina
Traveled with family
Apr 1, 2025
Liked: Cleanliness, staff & service
Location wasnt the best and you could hear everything next door to you but itwas clean and staff was great