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Surestay Plus By Best Western Pigeon Forge

2.5 star property

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Photo gallery for Surestay Plus By Best Western Pigeon Forge

Relax in a serene space with a large bed, bedside tables, and a cozy seating area.
Welcome to our reception area, featuring a central desk with a sink and geometric patterned walls.
Experience the sleek, modern architecture of SunStay Plus Hotel, set amidst a serene urban environment.
Enjoy cooking in this well-equipped kitchen with a central island, coffee station, and large window offering a view of the outdoors.
Enjoy cooking in this fully equipped kitchen with a refrigerator, microwave, and dark cabinetry.

Popular amenities

  • Pet friendly
  • 24/7 front desk
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
125 Pine Mountain Rd, Pigeon Forge, TN, 37863-3308
  • LeConte Center at Pigeon Forge
    ‪11 min walk‬
  • Dolly Parton's Stampede Dinner Attraction
    ‪2 min drive‬
  • Island at Pigeon Forge
    ‪3 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower) | 1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

8.2 out of 10
Very good
(10 reviews)
  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower) | 1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

8.8 out of 10
Excellent
(69 reviews)
  • 225 sq ft
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower) | 1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.8 out of 10
Excellent
(45 reviews)
  • 226 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.6 out of 10
Excellent
(40 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

7.2 out of 10
Good
(7 reviews)
  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Surestay Plus By Best Western Pigeon Forge

Hotel in Downtown Pigeon Forge
A 24-hour business center, a 24-hour front desk, and free self parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a vending machine. Housekeeping is available on request.
Surestay Plus By Best Western Pigeon Forge offers 65 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

In-room wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Public areas are equipped with complimentary wireless Internet access. This hotel offers access to a 24-hour business center. Onsite self parking is complimentary. A total renovation of this property was completed in July 2023.

Surestay Plus By Best Western Pigeon Forge is a smoke-free property.

Continental breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Family friendly

  • In-room microwave

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (24 inches high)
  • Hardwood flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1984
  • Renovated entire property - July 2023
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet (varies based on length of stay)
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Pet fee: USD 25 per pet (varies based on length of stay)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

This property does not have elevators

Property is also known as

Surestay Plus By Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel
Surestay Plus By Best Western Pigeon Forge Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel Pigeon Forge

Surestay Plus By Best Western Pigeon Forge Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 488 out of 933 reviews
Rating 8 - Good. 237 out of 933 reviews
Rating 6 - Okay. 108 out of 933 reviews
Rating 4 - Poor. 48 out of 933 reviews
Rating 2 - Terrible. 52 out of 933 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room with comfortable beds! Highly recommend
Stayed 1 night in May 2025

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and cost effective location to stay for a night in Pigeon Forge. Its not trying to be anything than what it was. It might look in need of a bit of TLC on the outside, but the room was clean, but the comforter on top of the bed had some stains. The breakfast was plentiful. Staff were friendly. The area was quiet, although there was some loud noises first thing in the morning.
Stayed 1 night in Apr 2025

10/10 Excellent

James

Traveled with family
Liked: Amenities, property conditions & facilities
The property was spacious, clean, and had everything I needed except the kitchenette has no pot, pans, bowls, plates or utensils.
Stayed 1 night in May 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good, basic motel.

Property is older, but obviously has been updated in some ways. Customer service was good when we asked for things. It is very basic, but for the price, it was more than adequate. We were looking for a cheap stay that did not have the unsavory characters often associated with low cost places. Our stay was very quiet, and since it was right off the strip, we had quick access to all the places that interested us. Did not use the breakfast options, so I cannot give any info. But that area looked clean when we checked in. Overall, good basic place for a budget.
Stayed 2 nights in Apr 2025

10/10 Excellent

Donna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Satisfied customer

Staff very friendly , room was excellent , price was great!
Stayed 1 night in Apr 2025

10/10 Excellent

Alesia

Stayed 2 nights in Apr 2025

10/10 Excellent

Misty

Stayed 1 night in Apr 2025

10/10 Excellent

Patricia

Great place to start.
Stayed 3 nights in Apr 2025

2/10 Terrible

Tracy

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We arrived for a girls weekend to a filthy room, hair all over sink,shower and floor. There was no handsoap in bathroom, the sheets were dirty and it smelled like smoke. Luckily I was able to get refunded and went to a much cleaner hotel.
Stayed 1 night in Apr 2025

4/10 Poor

Alex

Traveled with family
Disliked: Staff & service, property conditions & facilities
No water for hours. Swam in ocean went to dinner covered in sand. Then out again next morning
Stayed 1 night in Apr 2025

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was adorable and pleaent, all the staff were friendly and helpful the last day someone came in next door being loud and disruptive but we did not file a complaint and we still did not regret our stay the free breakfast was delightful and the staff made any disreution worth staying for.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
The property looks a little sketch from the outside but it is amazingly clean and updated once you check in. I definitely recommend
Stayed 2 nights in Apr 2025

4/10 Poor

Emily

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Loud Neighbors, Dirty Floors
Stayed 2 nights in Jan 2025

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
It was walkable. Staff is friendly.
Stayed 1 night in Apr 2025

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Lisa

Stayed 1 night in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Had good breakfast
Stayed 1 night in Apr 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Jessica, Albany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed long enough to get some rest between trips, but everything was great!
Stayed 1 night in Mar 2025

8/10 Good

Walter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was a very great hotel rooms and a nice feeling, only down side is the outside of the hotel seems not updated, and found 1 earwig in my room. Searched entire room didn’t find anymore bugs.
Stayed 3 nights in Mar 2025

6/10 Okay

Tina

Traveled with family
Liked: Cleanliness, staff & service
Location wasnt the best and you could hear everything next door to you but itwas clean and staff was great
Stayed 1 night in Mar 2025

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vvv
Stayed 1 night in Mar 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025