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Surestay Plus By Best Western Pigeon Forge

2.5 star property

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Photo gallery for Surestay Plus By Best Western Pigeon Forge

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, WiFi
Exterior
Reception
Daily continental breakfast for a fee
Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower) | Private kitchenette | Microwave, coffee/tea maker

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
125 Pine Mountain Rd, Pigeon Forge, TN, 37863-3308
  • LeConte Center at Pigeon Forge
    ‪11 min walk‬
  • Dolly Parton's Stampede Dinner Attraction
    ‪2 min drive‬
  • Island at Pigeon Forge
    ‪3 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

  • 225 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

  • 226 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

  • 226 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Clarion Inn & Suites near the Leconte Center Pigeon Forge

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
4.0 out of 5, Very Good, (332)
$110 nightly
The price is $110 total
includes taxes & fees
Clarion Inn & Suites near the Leconte Center Pigeon Forge

About this property

Surestay Plus By Best Western Pigeon Forge

Hotel in Downtown Pigeon Forge
This smoke-free hotel features a 24-hour business center, laundry facilities, and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include a vending machine. Housekeeping is available on request.
Surestay Plus By Best Western Pigeon Forge offers 65 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

In-room wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Public areas are equipped with complimentary wireless Internet access. This hotel offers access to a 24-hour business center. This business-friendly hotel also offers a vending machine and laundry facilities. Onsite self parking is complimentary. A total renovation of this property was completed in July 2023.

Surestay Plus By Best Western Pigeon Forge is a smoke-free property.

Continental breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Family friendly

  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (24 inches high)
  • Hardwood flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1984
  • Renovated entire property - July 2023
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

This property does not have elevators

Property is also known as

Surestay Plus By Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel
Surestay Plus By Best Western Pigeon Forge Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel Pigeon Forge

Surestay Plus By Best Western Pigeon Forge Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 447 out of 858 reviews
Rating 8 - Good. 220 out of 858 reviews
Rating 6 - Okay. 99 out of 858 reviews
Rating 4 - Poor. 44 out of 858 reviews
Rating 2 - Terrible. 48 out of 858 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Billy

Stayed 2 nights in Feb 2025

8/10 Good

Tiffany

Traveled with group
Liked: Staff & service, property conditions & facilities

Room review

Did need a little better cleaning the shower was a little dirty on the outside and had a few hairs left from previous peoples stay. It was in a good location and very nice staff but would have been nice if it was a little cleaner.
Stayed 1 night in Feb 2025

10/10 Excellent

Yasvel

Liked: Cleanliness, staff & service, property conditions & facilities
La recomiendo para estuvo muy bien
Stayed 2 nights in Feb 2025

6/10 Okay

Elena

Traveled with partner
Liked: Staff & service
Property had a convenient location; easy access to the Pigeon Forge strip. The property manager was nice and lives on-site. She provided her phone number for any questions or concerns. The room was clean besides the floor. I don't think the floors have ever been cleaned as our socks are permanently stained even after multiple washes. Their continental breakfast is limited. Bread and chocolate chips were stale, sugar was old and stuck together and their juice was empty (apple and orange). Water dispenser did not work the two times I checked. They did have fresh coffee in the lobby. The rooms are paper thin and we were woken up by geese every morning. Overall an average stay but could use some help.
Stayed 2 nights in Jan 2025

10/10 Excellent

Paola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Riley

Liked: Property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Kristy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and friendly

The front office was clean and the lady working was very friendly. It only took a couple of minutes and we were in our room. Very fast and easy check in. The room was clean and comfortable. Looks to have been recently updated. I would absolutely book another stay here without question.
Stayed 2 nights in Feb 2025

2/10 Terrible

Emily

Traveled with family and small children
Liked: Amenities
My husband and I brought our two boys for the weekend to the mountains. We arrived later in the evening Friday. From the time we checked in till we left the noise above us was absolutely ridiculous. I had to call the front office (Melinda) and complain. She was very rude to me about my complaint of the loud banging sounds coming from above that kept my 6 and 7 year old up till after 2 am BOTH nights.
Stayed 2 nights in Feb 2025

10/10 Excellent

Dorian

Stayed 1 night in Feb 2025

10/10 Excellent

Brian

Stayed 1 night in Feb 2025

10/10 Excellent

Kristan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to walk to everything around
Stayed 1 night in Feb 2025

6/10 Okay

Marlene

Liked: Cleanliness, property conditions & facilities, room comfort
The motel was fine, my reservation did not show up for the longest time. The front desk called and tried to fix it but was given the run around. Finally after an hour of aggravation my reservation showed up but in my first name no last name.
Stayed 1 night in Feb 2025

8/10 Good

Kyia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice simple motel. I will looking for this motel next time I come to pigeon forge to visit. Thank you for a friendly staff older lady with cats.
Stayed 1 night in Feb 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Carol S

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Bed mattresses weren’t comfortable and noisy beds. Also, noisy garage truck in early morning.
Stayed 2 nights in Jan 2025

8/10 Good

James

Nice stay
Stayed 3 nights in Jan 2025

6/10 Okay

Lennie

Stayed 4 nights in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Tonya

Liked: Cleanliness, staff & service

Budget friendly and clean

Cheap, clean, comfortable. I was surprised based on the price but will definitely stay again.
Stayed 1 night in Jan 2025

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good motel for a very reasonable price. Very clean and comfortable. Staff friendly. Breakfast sparse but next to Shoneys. Doesn’t look like much from the outside but inside is updated and nice.
Stayed 2 nights in Jan 2025

6/10 Okay

Tucker

Disliked: Room comfort
Stayed 3 nights in Jan 2025

6/10 Okay

Robbie

Liked: Amenities
It wasn’t too bad, but one thing stuck out, the creaky floor.
Stayed 4 nights in Jan 2025

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Keep pots and pans for cooktop!

It would have been a lot better had I actually been able to use the cooktop! I feel like they should keep pots and pans in the office to get when you check in so guest can actually use the cook top!
Stayed 3 nights in Dec 2024

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Off season for location place was clean and quiet
Stayed 1 night in Jan 2025

8/10 Good

Matthew

Stayed 4 nights in Dec 2024