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Pepper Pike Vacation Packages

Front desk staff both evening and morning were terrible to deal with - both gentlemen were rude and unhelpful. Ask for a bill to show VIP rewards - nope. If you didn't directly valet, the staff just walked away from luggage. Forget a greeting as you entered the hotel. Room was nice and clean and restaurant was good.

Room was clean, bathroom was very clean and the breakfast was good. The only complaint we had were the people in the room next to us. They were so loud it didn’t seem like there was a wall separating our room and their room. Walls seemed so thin.

overall ok but too dirty for us

The property was poorly maintained. The hall carpets, and the carpets on the stairs were ripped. They were broken tiles in the bathroom. The place looked like it hadn’t been painted since the great depression. This place is a dump.

Conveniently located, clean, quiet; exactly what we needed.

I had excellent communication with the corporate office and the on-site manager. The building is fabulous with an excellent gym, rec room and pool. The garage is easy to get in and out, plus a brewery right next door...it was the perfect choice. I will look for the company in other cities for future travels.