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SureStay Studio by Best Western Pensacola

2.5 star property

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Photo gallery for SureStay Studio by Best Western Pensacola

Suite, Multiple Beds, Non Smoking (with Sofabed, Full Kitchen) | Private kitchen | Fridge, microwave, oven, stovetop
Suite, Multiple Beds, Non Smoking (with Sofabed, Full Kitchen) | 1 bedroom, desk, laptop workspace, blackout drapes
Lobby
Reception
Suite, 2 Queen Beds, Non Smoking (with Sofabed, Full Kitchen) | 1 bedroom, desk, laptop workspace, blackout drapes

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Kitchen
  • Pet friendly
  • Breakfast included
  • Laundry
$91
includes taxes & fees
Dec 1 - Dec 2

Explore the area

View in a map
7230 Plantation Road, Pensacola, FL, 32504
  • Place, West Florida Hospital
    ‪3 min drive‬
  • Place, Cordova Mall
    ‪5 min drive‬
  • Place, University of West Florida
    ‪8 min drive‬
  • Airport, Pensacola, FL (PNS-Pensacola Intl.)
    ‪6 min drive‬

Room options

View all photos for Suite, 1 Twin Bed, Accessible, Non Smoking (with Sofabed, Full Kitchen)

1 bedroom, desk, laptop workspace, blackout drapes

Suite, 1 Twin Bed, Accessible, Non Smoking (with Sofabed, Full Kitchen)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 6
  • 1 Twin Bed

View all photos for Suite, 2 Queen Beds, Non Smoking (with Sofabed, Full Kitchen)

Suite, 2 Queen Beds, Non Smoking (with Sofabed, Full Kitchen) | 1 bedroom, desk, laptop workspace, blackout drapes

Suite, 2 Queen Beds, Non Smoking (with Sofabed, Full Kitchen)

8.8 out of 10
Excellent
(26 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking (with Sofabed, Full Kitchen)

1 bedroom, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking (with Sofabed, Full Kitchen)

8.4 out of 10
Very good
(53 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed, Full Kitchen)

1 bedroom, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed, Full Kitchen)

10.0 out of 10
Exceptional
(7 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Twin Bed, Accessible, Non Smoking (with Sofabed, Full Kitchen)

1 bedroom, desk, laptop workspace, blackout drapes

Suite, 1 Twin Bed, Accessible, Non Smoking (with Sofabed, Full Kitchen)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 6
  • 1 Twin Bed

View all photos for Suite, Multiple Beds, Non Smoking (with Sofabed, Full Kitchen)

Suite, Multiple Beds, Non Smoking (with Sofabed, Full Kitchen) | 1 bedroom, desk, laptop workspace, blackout drapes

Suite, Multiple Beds, Non Smoking (with Sofabed, Full Kitchen)

8.2 out of 10
Very good
(14 reviews)
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, Multiple Beds, Non Smoking (with Sofabed, Full Kitchen)

Suite, Multiple Beds, Non Smoking (with Sofabed, Full Kitchen) | 1 bedroom, desk, laptop workspace, blackout drapes

Suite, Multiple Beds, Non Smoking (with Sofabed, Full Kitchen)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 6
  • 2 King Beds

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About this property

SureStay Studio by Best Western Pensacola

Pensacola hotel with in-room kitchens
Along with a seasonal outdoor pool, this smoke-free hotel has laundry facilities and a 24-hour front desk. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, express check-out, barbecue grills, and a picnic area are onsite. Weekly housekeeping is available.
SureStay Studio by Best Western Pensacola offers 64 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Accommodations are furnished with twin sofa beds and dining tables. 40-inch flat-screen televisions come with premium satellite channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Rooms have partially open bathrooms. Bathrooms include bathtubs or showers and complimentary toiletries.

This Pensacola hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Recreational amenities at the hotel include a seasonal outdoor pool.

Children under 15 years old are not allowed in the swimming pool or hot tub without adult supervision.

A complimentary breakfast is offered each morning. Wireless Internet access is complimentary. This business-friendly hotel also offers a seasonal outdoor pool, barbecue grills, and a picnic area. Onsite uncovered self parking is complimentary. Guests can use the outdoor pool at a partner property.

SureStay Studio by Best Western Pensacola is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:30 AM and 8:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 8:30 AM

Things to do

  • Outdoor pool (guest access)
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Dining table
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities

Guest services

  • Housekeeping (weekly)

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 2 floors
  • 8 buildings
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Twin sofa bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee grinder
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Refrigerator
  • Stovetop
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from November 1 to February 28:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30.00 per accommodation, per night (maximum USD 120.00 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
4 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 30.00 per accommodation, per night (maximum USD 120.00 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 0.01 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
The seasonal pool will be open from March 01 to October 31
Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
Children under 15 years old are not allowed in the swimming pool or hot tub without adult supervision

Property is also known as

Mainstay Suites Condo
Mainstay Suites Condo Pensacola
Mainstay Suites Pensacola
Mainstay Suites Hotel Pensacola

Reviews

SureStay Studio by Best Western Pensacola Reviews

8.0

Very Good

7.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 454 out of 1003 reviews
Rating 8 - Good. 275 out of 1003 reviews
Rating 6 - Okay. 106 out of 1003 reviews
Rating 4 - Poor. 73 out of 1003 reviews
Rating 2 - Terrible. 95 out of 1003 reviews

Reviews

2/10 Terrible

Andrew

Disliked: Cleanliness
We booked it but couldn't stay because it smelled bad and it was very dirty.
Stayed 1 night in Jul 2025

2/10 Terrible

Shantelle

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DO NOT STAY HERE! IT IS NOT A 8.0 QUALITY PLACE!

We’re not a confrontational family & we try to see everything with a positive outlook, that is why we attempted our 3 nights. We checked in on a Saturday & I knew I had more children with me than what was booked originally because the 3rd party booking only allows so many to be added. So during check in I discussed this with the man & asked if that was an issue, he stated no it wasn’t. He had me write just the adults down and stated that our children didn’t count just adults. Next issue, they wouldn’t allow my husband to use his credit card for incidental charges. Which was weird because I’ve booked several rooms or my husband has and we’ve both used our different credit cards. The gentleman said we could give him $100 cash deposit for incidental hold and upon check out it would be returned. We agreed and asked for a receipt - they refused to provide a receipt for the deposit. We just traveled from TX with our children & a premie, so to our mistake we obliged due to our exhaustion & our children wanting to be done riding in a car, though it seemed like a really shady business practice. When we arrived at our 1st room it smelled of heavy marijuana, the sheets were disgusting, there was dead roaches on the floor, & in the fridge there was rotting food. We switched rooms however it only continued to go downhill from there. Everything from the room being infested with bed bugs eating our family alive, stolen money, and police were called. Read remaining review on Google!
Stayed 3 nights in Jul 2025

4/10 Poor

Bella

Traveled with family
Disliked: Staff & service

Deposit you womt get back

I arrived and had 3 kids had got a call from my booking with another hotel and it was out of rooms so emergency stop we had to find a place to stop after 7 hour drive i booked and stayed one night and they charged a $100 deposit fee and we never got back and all we did was sleep and left .
Stayed 1 night in Jul 2025

6/10 Okay

Robin

Stayed 1 night in Jul 2025

10/10 Excellent

Katie

Stayed 3 nights in Jul 2025

4/10 Poor

Heather

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Hannah

Liked: Cleanliness
Stayed 1 night in Jul 2025

6/10 Okay

Carlos

Liked: Amenities
Excellent staff, good mattresses,
Stayed 2 nights in Jul 2025

10/10 Excellent

Ruth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room is spacious with functioning full kitchen. Grounds quiet, small and pool available. Breakfast is slim with choice of cereal, danish, toast, jogurt, juice and coffee. Plenty of restaurants under 5min with vehicle. Staff pleasant and helpful.
Stayed 1 night in Jul 2025

10/10 Excellent

Hector

Traveled with family
Liked: Room comfort
Dirty walls. Need some deep clean
Stayed 1 night in Jul 2025

10/10 Excellent

Ronnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Joshua

Stayed 2 nights in Jul 2025

2/10 Terrible

Jason

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was bit by bed bugs complained to staff they said management is out of town. I checked out immediately and plan to contest charges
Stayed 7 nights in Jul 2025

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness

Needs bedcloth urgent refurbish and better cleanup

Bed cloth dirty not only the bedspread in the main Queen bed but also the bed couch which is old, noisy and when we opened to use it found the cover sheet to be dirty with yellow stains. Bed floor was nasty, bring slippers or your foot will became black just by waking inside the room. TV remote was only able to power on /off and increase/decreaae volume, not changing between channels. Shower got plunged during stay. Breakfast is white bread with jelly, yogurt and cereal. Other.than that is ok
Stayed 1 night in Jul 2025

4/10 Poor

Erica

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not what it seems

I’ve stayed at this property before but these last 2 visits have shown me to go elsewhere.. the property LOOKS nice but the rooms are not cleaned properly and that can be a health hazard. Last year we found a syringe in our room and this year there was fecal matter all on the under carriage of the toilet and part of the seat, also there were black spots on the covers and the bedding was on backwards. The kitchen was not clean, certain supplies were missing and the shower curtain looked like it hadn’t been changed.. it just was not a good experience this year. They did offer to move us but I declined this year , I was afraid of what to find next.. just too much and they did not offer anything else .. no money off the stay or anything.. also beware of the homeless walking through the property .. oh and the breakfast, don’t waste your time.. they had things like muffins and apples .. no waffles, pancakes, eggs or anything and the yogurt machine was broke. And my baby was bit by something IN THE ROOM.
Stayed 5 nights in Jul 2025

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities

Need to improve cleaning

Low cost hotel so no big expectations. Staff is good. Unfortunately bed cloth was dirty, not only in the main bed but also in the bed couch that when was opened was found to have a dirty cover with yellow stains and rest of old food. Room floor was also dirty, forgot to bring my flips and I regretted. Beds are noisy. But again for the price is not bad.just need to fix the serious problem with cleanliness.
Stayed 1 night in Jul 2025

4/10 Poor

Inez

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Victoria

Traveled with family and small children
Disliked: Cleanliness, amenities
The manager of the property was kind and professional the other gentleman on the other hand, I found to be rude. When it came to requesting fresh towels and an extra blanket, I was questioned every time as a paying customer, I’m paying for all the amenities that comes with the hotel. The continental breakfast could’ve had more to offer besides toast and little muffins and there was no juice, it had ran out. All I can say is good thing I rented a room with the kitchen. I ended up cooking breakfast during my stay unfortunately that met me spending more than I had expected. There were no utensils I had to buy those. The only plus about the hotel was its convenient location.
Stayed 3 nights in Jun 2025

10/10 Excellent

Ricky

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight Stay

We only stayed one night on our way to PCB but this was a great place to stay if anyone traveling to Pensacola.
Stayed 1 night in Jul 2025

4/10 Poor

Tabatha

Traveled with family
Disliked: Amenities
Bed was extremely uncomfortable, the bed frame creaked loudly if you were just laying in the bed breathing. It was clean and spacious.
Stayed 2 nights in Jul 2025

6/10 Okay

Casey

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort

It felt like they were lacking.

The hotel is great but it seemed like the cleaning service was lacking. The sheets and pillow cases had stains on them. The fitted sheet for one bed was too small. It kept coming off. The floor felt dirty. Only a partial roll of toilet paper. No extra roll and we had 3 women in our room so that wasn’t going to work. The guy at the desk was very helpful and got another roll for us. The breakfast included apples, two types of cereal and blueberry muffins, and toast.
Stayed 1 night in Jul 2025

6/10 Okay

Samantha

Liked: Cleanliness, property conditions & facilities
It was nice
Stayed 3 nights in Jul 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not great

Everything was dirty
Stayed 1 night in Jun 2025

10/10 Excellent

Lilibeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025