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Hotel Portella

5.0 star property

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Photo gallery for Hotel Portella

Terrace/patio
Premium bedding, minibar, soundproofing, iron/ironing board
Reception
Premium bedding, minibar, soundproofing, iron/ironing board
Terrace/patio

Reviews

10 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Breakfast available
  • Spa
  • Room service

Explore the area

Map
Carrer de la Portella 9, Palma de Mallorca, Illes Balears, 07001
  • Cathedral of Santa Maria of Palma
    ‪2 min walk‬
  • Plaza Mayor de Palma
    ‪6 min walk‬
  • Port of Palma de Mallorca
    ‪8 min drive‬
  • Palma de Mallorca (PMI)
    ‪9 min drive‬

Room options

View all photos for Suite

Premium bedding, minibar, soundproofing, iron/ironing board

Suite

  • 538 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms (Can Serra)

Premium bedding, minibar, soundproofing, iron/ironing board

Family Room, 2 Bedrooms (Can Serra)

  • 495 sq ft
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Comfort Double Room

Premium bedding, minibar, soundproofing, iron/ironing board

Comfort Double Room

  • 205 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Street view

Junior Suite

  • 377 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (Can Serra Patio)

Family Suite, 2 Bedrooms (Can Serra Patio) | Premium bedding, minibar, soundproofing, iron/ironing board

Family Suite, 2 Bedrooms (Can Serra Patio)

  • 560 sq ft
  • City view
  • Sleeps 5
  • 2 King Beds and 1 King Sofa Bed

View all photos for Exclusive Apartment, 4 Bedrooms (Artist Residence)

Premium bedding, minibar, soundproofing, iron/ironing board

Exclusive Apartment, 4 Bedrooms (Artist Residence)

  • 1356.26 sq ft
  • City view
  • Sleeps 10
  • 4 King Beds and 2 Large Twin Sofa Beds

View all photos for Deluxe Suite, 2 Bedrooms (Portella Patio)

Premium bedding, minibar, soundproofing, iron/ironing board

Deluxe Suite, 2 Bedrooms (Portella Patio)

  • 850 sq ft
  • City view
  • Sleeps 5
  • 2 King Beds and 1 Twin Sofa Bed

View all photos for Grand Suite Arab Baths

Premium bedding, minibar, soundproofing, iron/ironing board

Grand Suite Arab Baths

  • 753 sq ft
  • City view
  • Sleeps 4
  • 2 King Beds and 1 Twin Sofa Bed

View all photos for Premium Suite, 2 Bedrooms (Mirador Portella)

Premium bedding, minibar, soundproofing, iron/ironing board

Premium Suite, 2 Bedrooms (Mirador Portella)

  • City view
  • Sleeps 5
  • 2 King Beds and 1 Twin Sofa Bed

View all photos for Superior Suite, 2 Bedrooms (Santa Clara)

Premium bedding, minibar, soundproofing, iron/ironing board

Superior Suite, 2 Bedrooms (Santa Clara)

  • 624 sq ft
  • City view
  • Sleeps 5
  • 2 King Beds and 1 Twin Sofa Bed

View all photos for Double Room

Premium bedding, minibar, soundproofing, iron/ironing board

Double Room

  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Portella

5-star hotel in Palma de Mallorca Old Town
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a snack bar/deli, a steam room, and a coffee shop/cafe are onsite. Change of towels is available on request.
Hotel Portella offers 14 air-conditioned accommodations with minibars and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. Smart televisions come with cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and hair dryers.

This Palma de Mallorca hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and ceiling fans. In-room massages, irons/ironing boards, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a steam room and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Hotel Portella features a steam room and a 24-hour fitness center. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Each day guests can enjoy a complimentary manager's reception. A computer station is located on site and wireless Internet access is complimentary.

A business center is on site at this 5-star property. This luxury hotel also offers spa services, a terrace, and tour/ticket assistance. Onsite parking is available (surcharge).

Hotel Portella is a smoke-free property.

A complimentary manager's reception is offered each day.
Hotel Portella has a restaurant on site.
24-hour room service is available.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered valet parking on site (EUR 65 per day)
  • Onsite parking options include a garage

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 1:00 PM for a fee: EUR 35 for adults and EUR 35 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Private wine tours
  • Steam room
  • Wine tasting room
  • Winery release events

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Computer station

Outdoors

  • Garden
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (32 inch wide door)
  • Tile flooring in room
  • Wheelchair-accessible path to elevator

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • 24-hour room service
  • Chef service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately EUR 35 for adults and EUR 35 for children
  • Covered valet parking fee: EUR 65 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Property Registration Number H5478521

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Portella
Hotel Portella Hotel
Hotel Portella Palma de Mallorca
Hotel Portella Hotel Palma de Mallorca

Hotel Portella Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 20 out of 20 reviews
Rating 8 - Good. 0 out of 20 reviews
Rating 6 - Okay. 0 out of 20 reviews
Rating 4 - Poor. 0 out of 20 reviews
Rating 2 - Terrible. 0 out of 20 reviews

10/10

Cleanliness

10/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Ben

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous boutique hotel in Old Town Palma. Beautifully refurbished in a traditional style. Staff were friendly and extremely helpful. Great location too.
Stayed 4 nights in Oct 2024

10/10 Excellent

Yvonne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gorgeous hotel

Gorgeous hotel and spotless. Staff were very helpful and friendly. Thankyou for a lovely stay.
Stayed 1 night in Oct 2024

10/10 Excellent

Paul

Stayed 5 nights in Sep 2024

10/10 Excellent

Mauricio

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an extraordinary boutique hotel that exceeds expectations in every aspect, especially on the customer service/appreciation front. Having travelled so much, I had never come across such a high level of personalized service so consistent with all staff from reception to maid, concierge, dining and the rest. Outstanding and luxurious facility with superb service and location to match!
Stayed 3 nights in Sep 2024

10/10 Excellent

Gregory, London

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay!
Stayed 1 night in Sep 2024

10/10 Excellent

Lulu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel in the centre of Mallorca. Simple yet attention to detail
Stayed 1 night in Sep 2024

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Shari

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quiet elegance made this property calming and welcoming. The staff went above and beyond to connect and make us comfortable.
Stayed 1 night in Jun 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Yeonhee

Stayed 1 night in Dec 2024

10/10 Excellent

Maja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stort och härligt rum, tyst omgivning, bra säng, bra service med trevlig personal. Tyvärr ingen pool eller dusch på takterassen som hade varit skönt att ha.
Stayed 5 nights in Oct 2024

10/10 Excellent

Fredrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great👍

Great Hotel , with great service from everyone working there 👍
Stayed 2 nights in Sep 2024

10/10 Excellent

Stefan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The architecture/design of the suite has been awesome. So many small details make you feel very welcome. The staff's friendliness is outstanding.
Stayed 4 nights in Jul 2024