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Get an overview of this hotel
3.5-star Palenque hotel with restaurant

Popular property highlights

Free self parking
Free WiFi
Restaurant
Business center
Laundry facilities

Location

This family-friendly Palenque hotel is within 3 mi (5 km) of Aluxes Eco Park, Museo de Sitio Palenque, and Pre-Hispanic City and National Park of Palenque. Misol-Ha Waterfalls is 6 mi (9.6 km) away.

Hotel Features

This smoke-free hotel features 2 outdoor pools, a full-service spa, and a restaurant. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite.

Room Amenities

All 92 rooms offer free WiFi and free wired Internet, plus room service and flat-screen TVs with cable channels. Rainfall showerheads, coffee makers, and ceiling fans are among the other amenities available to guests.

Languages Spoken

  • English

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Hotel Policies

Payment types

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between MXN 100 and MXN 145 per person (approximately)
  • Airport shuttle fee: MXN 500 per vehicle
  • Airport shuttle fee per child: MXN 0 (from 5 to 10 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time starts at 3 PM

Check-in time ends at noon

Minimum check-in age is: 18

Check-out

Check-out time is noon

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

One child stays free

No rollaway/extra beds available

No elevators

Debit cards

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pets

  • Pets not allowed

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.

Pool access available from 9:00 AM to 9:00 PM.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Hotel Names

  • Hotel Mercedes Palenque
  • Hotel Villa Mercedes Palenque
  • Villa Mercedes Palenque
  • Mercedes Palenque Palenque
  • Hotel Villa Mercedes Palenque Hotel
  • Hotel Villa Mercedes Palenque Palenque
  • Hotel Villa Mercedes Palenque Hotel Palenque

Hotel Amenities

Property Features

Hotel Villa Mercedes Palenque features a full-service spa, 2 outdoor swimming pools, a fitness center, and a children's pool. The hotel offers a restaurant and a coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Each day guests can enjoy a complimentary manager's reception. Wireless Internet access is complimentary.

A business center is on site at this 3.5-star property. This family-friendly hotel also offers a terrace, gift shops/newsstands, and a garden. For a surcharge, a shuttle from the hotel to the airport (available 24 hours) is offered to guests. Complimentary self parking is available on site.

Hotel Villa Mercedes Palenque is a smoke-free property.

  • Express check-in
  • Bar/lounge
  • Coffee/tea in common areas
  • Number of outdoor pools - 2
  • Fitness facilities
  • Full-service spa
  • 24-hour front desk
  • Poolside bar
  • Business center
  • Porter/bellhop
  • Meeting rooms
  • Restaurant
  • Coffee shop or café 1
  • Free self parking
  • Free WiFi
  • Pool sun loungers
  • Babysitting or childcare (surcharge)
  • Smoke-free property
  • Children's pool
  • Safe-deposit box at front desk
  • Terrace
  • Free reception
  • Luggage storage
  • RV, bus, truck parking (surcharge)
  • Airport transportation - drop-off (surcharge)
  • Breakfast available (surcharge)
  • Gift shops or newsstand
  • Conference center
  • Pool umbrellas
  • Reception hall
  • Laundry facilities
  • Total number of rooms - 92
  • Television in common areas
  • Number of floors - 1
  • Wedding services
  • Garden

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site

Room Amenities

Hotel Villa Mercedes Palenque offers 92 air-conditioned accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Air conditioning
  • Free WiFi
  • Coffee/tea maker
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Free wired Internet
  • In-room childcare (surcharge)
  • Iron/ironing board (on request)
  • Phone
  • Towels provided
  • Ceiling fan
  • Private bathroom
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Bathtub or shower
  • In-room safe
  • Number of bathrooms - 1
  • Room service (limited hours)
  • Cable TV service
  • Flat-panel TV

Parking

Free self parking , RV, bus, truck parking (surcharge)

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Food & Drink

A complimentary manager's reception is offered each day.

Onsite venue - Overlooking the garden, this restaurant serves lunch only. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Villa Mercedes Spa / Maya. Services include massages. The spa is equipped with a mud bath and a steam room.

The spa is open daily.

  • Mud bath in spa
  • Steam room in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site

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