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I stayed here for work. At this price point, I expected the basics to be handled. They were not. On a busy Friday night, a bouncer-type staff member was posted near the elevators. When I walked up to go to my own room, he ushered me away. He did not ask if I was a guest or ask to see a key. He just assumed. The only explanation I can come up with is that he took one look at me and decided I did not look like someone who could afford to stay there. I was a paying guest coming back to my room after a work day, and I was treated like I was trespassing. The front desk was no better. When I raised my concerns, staff laughed at me sarcastically. I have never been laughed at by hotel staff for asking for help, at any price. I asked repeatedly for a memory foam pillow. The staff did not understand the difference between pillow types and kept giving me wrong information. The Director of Front Office later confirmed this in writing and said the team needs training on it. I had problems with the valet service as well. Then, after I specifically asked that no one come to my room, staff came to my room late at night anyway, the night before an early departure. I got very little sleep. I would have rested better at a $100-a-night hotel. After the stay, I asked for a manager to call me. Three days went by and no one called. When I finally got an email, it repeated my complaints back to me, apologized, and then declined a refund because I booked through a third party. It

Staff here was amazing and property is lovely. Nice location with stores and restaurants around. This is a five star review, but just one suggestion, the rooms close to the elevator are a little bit noisy. Maybe there’s something that can be done about that. Otherwise, everything was great.

Rooftop bar & pool are so cool. Love the record player in the room

Awesome boutique hotel, A perfect East Austin location. Wonderful amenities, will definitely be staying again on our next trip to Austin.

The hot water was backwards. The towels were dirty, the bed was uncomfortable. But the staff was accommodating and helpful