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Aparthotel

Sonder by Marriott Bonvoy Arlo Apartments Downtown

3.5 star property

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Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Laundry
  • Kitchen
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
88 Albert Street, Ottawa, ON, K1P 5E9
  • Place, Rideau Canal
    ‪2 min walk‬
  • Place, National Arts Centre
    ‪2 min walk‬
  • Place, Parliament Hill
    ‪7 min walk‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪22 min drive‬

Room options

Apartment, 1 Bedroom

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Apartment, 1 Bedroom

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Apartment, 1 Bedroom, Balcony

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Superior Apartment, 1 Bedroom

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Studio, 1 Queen Bed

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed

Superior Studio, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

Studio, 1 Queen Bed, Balcony

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed

Studio, 1 Queen Bed

8.6 out of 10
Excellent
(16 reviews)
  • Sleeps 2
  • 1 Queen Bed

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About this property

Sonder by Marriott Bonvoy Arlo Apartments Downtown

3.5-star aparthotel in Downtown Ottawa
A fitness center, concierge services, and laundry facilities are available at this smoke-free aparthotel. WiFi in public areas is free. Other amenities include a 24-hour front desk. Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a dishwasher. For a bit of entertainment, a flat-screen TV comes with digital channels, and guests can also appreciate conveniences like an electric kettle and a dining table. Housekeeping is available on request.
Sonder by Marriott Bonvoy Arlo Apartments Downtown offers 152 air-conditioned accommodations with designer toiletries and hair dryers. These individually decorated and furnished accommodations include dining tables. Accommodations at this 3.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, cookware/dishes/utensils, and dishwashers.

Bathrooms include bathtubs or showers. 50-inch flat-screen televisions come with digital channels. Housekeeping is provided on request.

Recreational amenities at the aparthotel include a fitness center.
Sonder by Marriott Bonvoy Arlo Apartments Downtown features a fitness center, concierge services, and laundry facilities. Public areas are equipped with complimentary wireless Internet access.

Sonder by Marriott Bonvoy Arlo Apartments Downtown is a smoke-free property.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • Free crib

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Oven
  • Paper towels
  • Stovetop

Dining

  • Dining table

Bedrooms

  • Bedroom

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table

Entertainment

  • 50-inch flat-screen TV with digital channels
  • Streaming services

Laundry

  • Laundry facilities

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • Elevator (36 inch wide door)
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Housekeeping (on request)
  • Luggage storage

Things to do

  • Foosball table
  • Gym

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 152 units
  • Housekeeping (on request)
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions and an access code; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Guests are recommended to download the property's Sonder mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Access code, staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Housekeeping is available for an additional fee and varies based on length of stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sonder La Colline
Sonder Arlo Ottawa
Sonder Arlo Aparthotel
Sonder Arlo Aparthotel Ottawa

Reviews

Sonder by Marriott Bonvoy Arlo Apartments Downtown Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 749 out of 1154 reviews
Rating 8 - Good. 265 out of 1154 reviews
Rating 6 - Okay. 80 out of 1154 reviews
Rating 4 - Poor. 23 out of 1154 reviews
Rating 2 - Terrible. 37 out of 1154 reviews

Reviews

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great downtown location. Very relaxing "home base" for our stay in Ottawa. Only complaint (minor, since we didnt have a car, but our friends did) is the lack of parking. 100% would stay again!
Stayed 4 nights in Aug 2025

10/10 Excellent

Syed

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Derek

Liked: Cleanliness, room comfort
Convenient apartment near to main attractions
Stayed 4 nights in Aug 2025

10/10 Excellent

Weiwu

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Cindy

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Selina

Liked: Cleanliness, property conditions & facilities
Good
Stayed 3 nights in Aug 2025

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities
Shampoo and conditioner was good quality. Beds were ok. Bathroom was tight. Blinds didn't block much light at all.
Stayed 2 nights in Aug 2025

8/10 Good

Carolina

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Robyn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved our weekend stay here at arlo Sonder in Ottaw! Great location, we could walk everywhere! The room was also great, perfect for what we needed. The only thing I would note was that we couldn’t make the air conditioner go lower at night and we are warm sleepers! We loved our stay thought!! Super easy check in and check out. All yourself! An extra was the luggage storage!
Stayed 2 nights in Aug 2025

10/10 Excellent

Jannah

Traveled with family
Liked: Cleanliness, property conditions & facilities
good
Stayed 3 nights in Aug 2025

10/10 Excellent

Collins

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice apartment.. would recommend
Stayed 1 night in Aug 2025

10/10 Excellent

Claudia

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2025

6/10 Okay

Kerstin

Traveled with family and small children
Loved the self-service of the complete process from check-in to check-out. Concept is great, but facilities are so so. Quite a bit dodgy and run down, towels had stains everywhere, cleanliness was mediocre - there were old contact lenses (from someone else) glued to the night stand, probably still there, but couldnt be bothered to bring this up as we only stayed for 1 night and as always, staff can only do so much. Appreciated the generosity re. use of laundry facilities (FOC incl. detergents). Staff on site was super friendly and very helpful. Would not book again.
Stayed 1 night in Aug 2025

10/10 Excellent

Tasmine

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Would be good to have cheaper / free or closer parking options for hotel guests. Otherwise very clean and close to everything! Easy check in and out.
Stayed 3 nights in Aug 2025

10/10 Excellent

Patrick

Liked: Cleanliness, amenities
I had a wonderful stay at this hotel, very clean, quiet, close to Parliament Hill, museums, Rideau Canal, restaurants, shopping, public transit, etc. My only complaint would be about the WIFI that was very, very slow
Stayed 3 nights in Aug 2025

10/10 Excellent

Darlene

Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2025

4/10 Poor

Elise

Traveled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
Horrible check in process
Stayed 2 nights in Aug 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, room comfort

So bad, don’t come

This hotel is so bad. They don’t provide bottle water, tooth paste, tooth brush or slippers. They have nothing. They are not flexible on cancellation at all and bad customer services. You will need to wait for a long time until someone responds to you. Don’t come!
Stayed 4 nights in Aug 2025

8/10 Good

Joel

Traveled with family and small children, Business traveler
Liked: Amenities
Easy enough access. Nice, convenient location & surroundings. The room itself was uninspiring. Tiny bathroom, tiny shower, clogged tub drain, missing caulking, cheaply finished everything. Terrible pillows and a lumpy duvet. At least its inexpensive.
Stayed 3 nights in Aug 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
No parking is a real minus.
Stayed 2 nights in Aug 2025

6/10 Okay

Miwa

Traveled with partner
Over all good. Difficult to find a parking
Stayed 2 nights in Aug 2025

2/10 Terrible

Joy Carmen

Disliked: Cleanliness, amenities, property conditions & facilities
Liked- Location/ Disliked-The registration process Started receiving emails, etc. early in July asking me to register.I had problems doing so and asked if I could register when I arrived. I was told "yes" but that was not the case./Poor television- had to stream most programs .When I asked about accessing N.B.C.,A.B.C. I was told to go on Netflix/Room was next to the garbage room/Dirty sheets(urine stained?)/dirty floors-I happened to look at the bottom of my feet which were black from walking on the floor in my bare feet. /Pictures of the room do not match the room you are assigned/Intermittent hot water when taking a shower/How about installing privacy blinds? Kept my blinds closed at all times rather than watching half naked people sleeping in the building next to the hotel/No ice machine. One small tray for ice. I bought my own ice trays/Toiletries-a 2 inch size piece of handsoap?? I bought my own soap. Lotion-Most hotels have lotion as part of their toiletries. I bought my own lotion/Poor customer service-When I asked a question I was told to go to the app. Great feeling arriving and unable to get into the hotel. I called the Marriott phone number only to be put on hold .I finally just hung up/Room layout-The T.V. was on the wall beside the bed. In order to watch it without twisting my neck ,I had to sit on a kitchen chair(?) in front of the T.V. Pictures of the rooms online show pictures on the wall. No pictures on the walls of my room. My worse experience ever!
Stayed 9 nights in Aug 2025

8/10 Good

Kenton

Traveled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Kimberly, Winnipeg

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed for 3 nights and loved it. Very cozy and comfortable and did the job.
Stayed 3 nights in Aug 2025

10/10 Excellent

Mary

Liked: Cleanliness, room comfort
I enjoyed my stay due to its close proximity to the Rideau Canal, Rideau Center and Elgin Street. This place was close to coffee shops, too. No on site parking.
Stayed 4 nights in Aug 2025