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Holiday Inn Express & Suites Downtown Ottawa East by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Downtown Ottawa East by IHG

Exterior
Exterior
Free daily on-the-go breakfast
Property amenity
Desk, blackout drapes, soundproofing, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking available
  • Housekeeping
  • 24/7 front desk
$108
includes taxes & fees
Dec 14 - Dec 15

Explore the area

View in a map
235 KING EDWARD AVENUE, Ottawa, ON, K1N 7L8
  • Place, University of Ottawa
    ‪8 min walk‬
  • Place, Byward Market Square
    ‪8 min walk‬
  • Place, Rideau Canal
    ‪11 min walk‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Room

Desk, blackout drapes, soundproofing, iron/ironing board

Standard Room

8.4 out of 10
Very good
(7 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Desk, blackout drapes, soundproofing, iron/ironing board

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(153 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Access Tub)

Desk, blackout drapes, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Accessible (Access Tub)

8.8 out of 10
Excellent
(42 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, City View

Desk, blackout drapes, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds, City View

9.0 out of 10
Wonderful
(258 reviews)
  • 323 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible

Desk, blackout drapes, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds, Accessible

9.0 out of 10
Wonderful
(26 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Desk, blackout drapes, soundproofing, iron/ironing board

Suite, 1 King Bed

9.2 out of 10
Wonderful
(59 reviews)
  • 344 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

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Room, 2 Queen Beds, Accessible, Non Smoking | Premium bedding, desk, blackout drapes, iron/ironing board
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About this property

Holiday Inn Express & Suites Downtown Ottawa East by IHG

Hotel in Lowertown
This smoke-free hotel features an indoor pool, a 24-hour fitness center, and a snack bar/deli. Free on-the-go breakfast and free WiFi in public areas are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and conference space.
Holiday Inn Express & Suites Downtown Ottawa East by IHG offers 182 accommodations with coffee/tea makers and hair dryers. A pillow menu is available. Flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and complimentary toiletries.

This Ottawa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Holiday Inn Express & Suites Downtown Ottawa East by IHG features an indoor pool and a 24-hour fitness center. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. Wired and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center and 2 meeting rooms. Event facilities measuring 1500 square feet (139 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and a garden. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Holiday Inn Express & Suites Downtown Ottawa East by IHG is a smoke-free property.

A complimentary on-the-go breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (CAD 18 per day; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • High chair
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,500 square feet of conference space
  • 2 meeting rooms
  • 24-hour business center

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 9 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Dining venue(s)
  • Fitness facility
  • Indoor pool
The following facilities are closed on Monday, Tuesday, Friday, Saturday, and Sunday:
  • Dining venue(s)
  • Fitness facility
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Self parking fee: CAD 18.00 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 7:30 AM to 10:30 PM
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday INN EXP Stes Downtown East OTTAWA
Holiday Inn Express & Suites Ottawa Downtown East Property
Holiday Inn Express & Suites Ottawa Downtown East Ottawa
Holiday INN EXP Stes Downtown East
Express & Suites Ottawa Ottawa
Holiday EXP Stes Downtown East OTTAWA
Holiday EXP Stes Downtown East
Property Holiday INN EXP Stes Downtown East OTTAWA
OTTAWA Holiday INN EXP Stes Downtown East Property
Property Holiday INN EXP Stes Downtown East
Express & Suites Ottawa By Ihg
Holiday Inn Express Suites Ottawa Downtown East
Holiday Inn Express Suites Downtown Ottawa East by IHG
Holiday Inn Express Suites Ottawa Downtown East an IHG Hotel
Holiday Inn Express Suites Downtown Ottawa East an IHG Hotel
Holiday Inn Express & Suites Downtown Ottawa East by IHG Hotel
Holiday Inn Express & Suites Downtown Ottawa East by IHG Ottawa

Holiday Inn Express & Suites Downtown Ottawa East by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1369 out of 2612 reviews
Rating 8 - Good. 751 out of 2612 reviews
Rating 6 - Okay. 285 out of 2612 reviews
Rating 4 - Poor. 99 out of 2612 reviews
Rating 2 - Terrible. 108 out of 2612 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast, clean and comfortable room, walking distance to Byward Market and downtown Ottawa.
Stayed 2 nights in Aug 2025

6/10 Okay

ERIN L

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself was clean and staff were great. Neighbourhood was not the best, and parking was unavailable and had to park off site.
Stayed 2 nights in Aug 2025

10/10 Excellent

Elyse

Neuf et moderne.
Stayed 1 night in Aug 2025

6/10 Okay

Lindsay

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The underground parking was incredibly difficult to navigate. Were it not for a nice man who happened to be getting into his car, we might not have made it out unscathed. The pool didn't seem like it had been cleaned in a very long time.
Stayed 1 night in Aug 2025

10/10 Excellent

Serge

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Suong

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pool is disgusting, the water was green and smelt like it was pumped with chlorine. Water was definitely not balanced. Even my 6 year old was afraid of going into the water because it was too green. We booked this hotel because of the amenities but didn’t even get to use the pool because of how gross it was. The location of the hotel was terrible, there’s a halfway house literally across the street with homeless/drug addicts laying on the street all high. We had to avoid walking on that street whenever we went to byward market or the core of downtown. Hotel room was okay, nothing special. We usually stay at holiday inn but this time we were so disappointed, we won’t be back.
Stayed 3 nights in Aug 2025

10/10 Excellent

Wikny, Bobcaygeon

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is downtown Ottawa I can walk to go anywhere I want
Stayed 2 nights in Aug 2025

8/10 Good

Susan

Traveled with family
Liked: Amenities
Clean rooms, very quiet environment
Stayed 1 night in Aug 2025

8/10 Good

Julian

Stayed 1 night in Jul 2025

6/10 Okay

Ruby

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Staff was approachable, hotel location was not great. Felt unsafe around the area. Location was not ideal. Hotel itself was great
Stayed 2 nights in Aug 2025

10/10 Excellent

Stefanie

Stayed 2 nights in Aug 2025

10/10 Excellent

Alice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything
Stayed 3 nights in Aug 2025

10/10 Excellent

My

Stayed 1 night in Aug 2025

8/10 Good

Kim Phuong

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Hotel too close to community housing building….with lots of homeless around.
Stayed 1 night in Aug 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown. Offers breakfast. Quiet.
Stayed 1 night in Aug 2025

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself 100% clean quiet friendly staff 18$ night parking great. The area the hotel is in ohh boy it is very sketchy across the street from a homeless shelter druggy bums wandering all around day and night
Stayed 2 nights in Aug 2025

8/10 Good

Monique

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ok stay

The room had a strange odour. Also, the walls are thin, I could hear people speaking, babies crying. The room was clean and service was good.
Stayed 3 nights in Aug 2025

4/10 Poor

Lulan

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Aug 2025

10/10 Excellent

Analyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff accommodation to their guests.
Stayed 2 nights in Aug 2025

10/10 Excellent

Morteza

Liked: Cleanliness, staff & service, property conditions & facilities
lots of homeless
Stayed 2 nights in Aug 2025

8/10 Good

Aaron

Stayed 1 night in Aug 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Laurie

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is excellent, but outside specially in the ByWard Market, where we want to have lunch and dinner as it is walking distance… does not feel safe and very smelly. Everywhere, downtown Ottawa are so many homeless… some of them are fighting… though they did not bother us except for a few asking for money or e-transfer. It’s good the hotel has breakfast and we only have to drive far from downtown… to get a peaceful lunch and dinner…or order a take out.
Stayed 3 nights in Aug 2025