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Hilton Garden Inn Ottawa Downtown

3.5 star property

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Photo gallery for Hilton Garden Inn Ottawa Downtown

Lobby
Lobby
Indoor pool, sun loungers
Bar (on property)
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
$142
includes taxes & fees
Jan 18 - Jan 19

Explore the area

View in a map
361 Queen Street, Ottawa, ON, K1R 0C7
  • Place, Parliament Hill
    ‪12 min walk‬
  • Place, Rideau Canal
    ‪12 min walk‬
  • Place, Canadian War Museum
    ‪12 min walk‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪22 min drive‬

Room options

Deluxe King Room

  • Sleeps 2

Deluxe Two Queen Room

  • Sleeps 4

Signature King Room

  • Sleeps 2

Signature Two Queen Room

  • Sleeps 4

King Room with River View

  • Sleeps 2

View all photos for Room, 1 King Bed (Small)

Hypo-allergenic bedding, Tempur-Pedic beds, blackout drapes

Room, 1 King Bed (Small)

8.8 out of 10
Excellent
(37 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 2 Queen Beds

Hypo-allergenic bedding, Tempur-Pedic beds, blackout drapes

Signature Room, 2 Queen Beds

9.2 out of 10
Wonderful
(47 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower) | Hypo-allergenic bedding, Tempur-Pedic beds, blackout drapes

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

9.8 out of 10
Exceptional
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, Tempur-Pedic beds, blackout drapes

Deluxe Room, 1 King Bed

7.8 out of 10
Good
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 1 King Bed

Hypo-allergenic bedding, Tempur-Pedic beds, blackout drapes

Signature Room, 1 King Bed

9.0 out of 10
Wonderful
(35 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Room, 1 King Bed, River View | Hypo-allergenic bedding, Tempur-Pedic beds, blackout drapes

Room, 1 King Bed, River View

9.2 out of 10
Wonderful
(28 reviews)
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Deluxe Room, 2 Queen Beds, Non Smoking | Hypo-allergenic bedding, Tempur-Pedic beds, blackout drapes

Deluxe Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(13 reviews)
  • Sleeps 4
  • 2 Queen Beds

Mobility Hearing Accessible King Room with Rollin Shower

  • Sleeps 2

1 King Bed Small Room Limited View

  • Sleeps 2

Similar properties

Bar (on property)
DoubleTree by Hilton Ottawa Downtown
  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, 2,116 reviews
DoubleTree by Hilton Ottawa Downtown

About this property

Hilton Garden Inn Ottawa Downtown

Hotel in Downtown Ottawa
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Hilton Garden Inn Ottawa Downtown offers 175 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Beds feature Tempur-Pedic mattresses. 50-inch flat-screen televisions come with satellite channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hilton Garden Inn Ottawa Downtown features an indoor pool and a fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center and 9 meeting rooms. This Ottawa hotel also offers multilingual staff, coffee/tea in a common area, and a fireplace in the lobby. Onsite parking is available (surcharge), along with a car charging station.

Hilton Garden Inn Ottawa Downtown is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Children aged 12 and younger eat free breakfast.
Tulip Restaurant & Bar - This restaurant serves dinner only.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Covered self parking on site (CAD 28.25 per night; includes in/out privileges)
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: CAD 20.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Tulip Restaurant & Bar

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business center
  • 9 meeting rooms
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Doorbell and phone notification
  • Elevator (42 inch wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 10 floors
  • Built in 2018
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Tempur-Pedic mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable/satellite channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 70 per accommodation, per stay (maximum CAD 70 per stay)
Service animals are welcome, and are exempt from fees
2 total (up to 75 lbs per pet)

Children and extra beds

Children are welcome
4 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 12 and younger eat free breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 20.95 per person
  • Covered self parking fee: CAD 28.25 per night (in/out privileges)
  • Pet fee: CAD 70 per accommodation, per stay (maximum CAD 70 per stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 19 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Children under 16 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

National Ascend Collection
National Ascend Collection Ottawa
National Hotel Ascend Collection hotel
National Hotel Ascend Collection hotel Ottawa
Hilton Garden Inn Ottawa Downtown Hotel
Hilton Ottawa Downtown Ottawa
Hilton Garden Inn Ottawa Downtown Hotel
Hilton Garden Inn Ottawa Downtown Ottawa
Hilton Garden Inn Ottawa Downtown Hotel Ottawa

Hilton Garden Inn Ottawa Downtown Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 590 out of 1008 reviews
Rating 8 - Good. 263 out of 1008 reviews
Rating 6 - Okay. 86 out of 1008 reviews
Rating 4 - Poor. 39 out of 1008 reviews
Rating 2 - Terrible. 30 out of 1008 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

E. Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Oct 2025

10/10 Excellent

Eva

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location! Clean and upscale in appearance

Great location near downtown Ottawa. We were able to walk to the Rideau Center and government buildings. The hotel was clean and nice appearing.
Stayed 3 nights in Oct 2025

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a lovely hotel – for short people.
Stayed 1 night in Oct 2025

6/10 Okay

William

Very confusing for checking in, tool much longer than expected, and the breakfast was so so.
Stayed 1 night in Sep 2025

10/10 Excellent

Erini

Liked: Cleanliness, staff & service, property conditions & facilities
Did not shop
Stayed 1 night in Oct 2025

8/10 Good

colin

Liked: Cleanliness, amenities
Great hotel clean and helpful staff
Stayed 1 night in Oct 2025

2/10 Terrible

Ross, Bowen Island

Stayed 1 night in Oct 2025

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
I highly recommend this hote
Stayed 1 night in Oct 2025

10/10 Excellent

Carlos, Norwalk

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El parqueadero debería estar incluido. Y no tener que pagar otra tarifa por el parqueo.
Stayed 1 night in Oct 2025

10/10 Excellent

Brett

Stayed 1 night in Sep 2025

6/10 Okay

Jenna

Stayed 2 nights in Sep 2025

10/10 Excellent

Sajeevan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Josephine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good
Stayed 2 nights in Sep 2025

4/10 Poor

Kirsten

Stayed 2 nights in Sep 2025

4/10 Poor

Stacey

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

R B

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lost & Found In Ottawa (With Friends)

Great for Parliament and ByWard Market!
Stayed 1 night in Sep 2025

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms and close proximity to memorial and museum
Stayed 2 nights in Sep 2025

10/10 Excellent

Tena

Liked: Cleanliness, property conditions & facilities
We like the accessibility and location. Staff made eye connection when we were booking in. Every important!!!!!! I am sure Celine would remember us. She was the one who checked us in. Friendly, pleasant.
Stayed 2 nights in Sep 2025

10/10 Excellent

Rudolph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Maricris

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Business friendly
Stayed 2 nights in Sep 2025

8/10 Good

Afshin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person who checked me in provided such wonderful, professional and courteous service. Even when I checked out I appreciated her friendliness and smile goodbye. Great staff.
Stayed 1 night in Sep 2025

10/10 Excellent

Christiane

Traveled with partner
Liked: Amenities, property conditions & facilities
Very friendly atmosphere especially at the reception. Felt well and comfortable
Stayed 1 night in Sep 2025

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Siobhan

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Sep 2025