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Best Western Plus Ottawa/Kanata Hotel & Conference Centre

2.5 star property

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Photo gallery for Best Western Plus Ottawa/Kanata Hotel & Conference Centre

Exterior
Lobby
Bar (on property)
Interior
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Pet friendly
  • Housekeeping
  • Laundry
  • Parking included
$121
includes taxes & fees
Aug 24 - Aug 25

Explore the area

View in a map
1876 Robertson Rd., Ottawa, ON, K2H5B8
  • Queensway Carleton Hospital
    ‪1 min drive‬
  • Bayshore Shopping Centre
    ‪2 min drive‬
  • Canadian Tire Centre
    ‪9 min drive‬
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

Hypo-allergenic bedding, pillowtop beds, in-room safe

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

8.4 out of 10
Very good
(5 reviews)
  • 200 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

Room amenity

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

7.4 out of 10
Good
(6 reviews)
  • 400 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

Hypo-allergenic bedding, pillowtop beds, in-room safe

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

8.0 out of 10
Very good
(3 reviews)
  • 200 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

Hypo-allergenic bedding, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Non Smoking, Refrigerator

8.4 out of 10
Very good
(6 reviews)
  • 200 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

Hypo-allergenic bedding, pillowtop beds, in-room safe

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 200 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace

Hypo-allergenic bedding, pillowtop beds, in-room safe

Suite, 1 King Bed, Non Smoking, Fireplace

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Hypo-allergenic bedding, pillowtop beds, in-room safe

Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.6 out of 10
Exceptional
(4 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator | Hypo-allergenic bedding, pillowtop beds, in-room safe

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

8.0 out of 10
Very good
(23 reviews)
  • 200 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed) | Hypo-allergenic bedding, pillowtop beds, in-room safe

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

8.0 out of 10
Very good
(1 review)
  • 400 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Microwave (with Sofabed)

Hypo-allergenic bedding, pillowtop beds, in-room safe

Suite, 1 King Bed with Sofa bed, Non Smoking, Microwave (with Sofabed)

7.6 out of 10
Good
(5 reviews)
  • 400 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Hypo-allergenic bedding, pillowtop beds, in-room safe

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 400 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

Best Western Plus Ottawa/Kanata Hotel & Conference Centre

Hotel in Nepean
An indoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a business center, and conference space.
Best Western Plus Ottawa/Kanata Hotel & Conference Centre offers 84 accommodations with laptop-compatible safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. 43-inch LCD televisions come with premium cable channels and pay movies.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Best Western Plus Ottawa/Kanata Hotel & Conference Centre features an indoor pool and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This hotel offers access to a business center and meeting rooms. This eco-certified hotel also offers a vending machine, multilingual staff, and complimentary newspapers in the lobby. Onsite self parking is complimentary.

Best Western Plus Ottawa/Kanata Hotel & Conference Centre is a smoke-free property.

High Fives Sports Pub - This family restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Happy hour is offered.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • High Fives Sports Pub

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Banquet hall
  • Built in 1972
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per accommodation, per day (maximum CAD 100 per stay)
Service animals are welcome, and are exempt from fees
2 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: CAD 30 per accommodation, per day (maximum CAD 100 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Best Western Ottawa/Kanata
Best Western Plus Ottawa/Kanata
Best Western Plus Ottawa/Kanata Hotel
Best Western Plus Ottawa/Kanata Hotel & Conference Centre Hotel
Best Western Plus Ottawa/Kanata Ottawa
Best Western Plus Ottawa/Kanata Hotel Conference Centre
Best Western Plus Ottawa/Kanata Hotel & Conference Centre Ottawa

Best Western Plus Ottawa/Kanata Hotel & Conference Centre Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 295 out of 1004 reviews
Rating 8 - Good. 384 out of 1004 reviews
Rating 6 - Okay. 181 out of 1004 reviews
Rating 4 - Poor. 83 out of 1004 reviews
Rating 2 - Terrible. 61 out of 1004 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Murry

Liked: Cleanliness, property conditions & facilities
Well maintained and attentive staff
Stayed 1 night in May 2025

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and comfortable
Stayed 2 nights in May 2025

8/10 Good

Gloria, Peterborough

Traveled with family
Liked: Staff & service
The room was great however I had to get coffee pods from the front desk. The parking lot was full of large potholes. In general the property is tired.
Stayed 2 nights in May 2025

10/10 Excellent

Samer

Liked: Cleanliness
Stayed 2 nights in May 2025

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Property conditions & facilities
While the room was clean and comfortable this property is in a poorly maintained condition. Externally it looks like a run down facility, inside is a little better. The front desk lady was lovely but it honestly needs to be updated.
Stayed 1 night in May 2025

6/10 Okay

Des

Stayed 1 night in May 2025

10/10 Excellent

Nyibango

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious
Stayed 2 nights in Apr 2025

2/10 Terrible

Tony

After checking in, room key not working, called receptionist no answer, come down she was talking to strangers, asked why Internet not, why not pick up the phone, busy , with un responsible behavior.
Stayed 1 night in May 2025

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities

S

The hotel refused to honour the paid reservation I had made with Expedia.
Stayed 1 night in Apr 2025

8/10 Good

Saverino

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Michael

Business traveler
Liked: Cleanliness, room comfort
I was really expecting it to be a below average hotel stay but it was surprisingly good. Hot shower with good showerhead. Mattress felt brand new and was supper comfortable and best of all the A/C unit was nice and quiet.
Stayed 1 night in Apr 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean.
Stayed 2 nights in Apr 2025

2/10 Terrible

Diony

Traveled with family
Disliked: Cleanliness
The unit is actually nice, but unfortunately, there are so many bed bugs—We have a lot of bed bug bites.
Stayed 1 night in Apr 2025

4/10 Poor

Branden

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Abdul Habib

Liked: Cleanliness, staff & service, property conditions & facilities
Aa
Stayed 1 night in Apr 2025

8/10 Good

Fredrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very comfortable for my stay
Stayed 2 nights in Apr 2025

10/10 Excellent

Christopher

Stayed 1 night in Apr 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible value for the money
Stayed 1 night in Mar 2025

8/10 Good

Vickie

Traveled with family
Liked: Cleanliness, staff & service, amenities
Overall the room was fine. A little bit dated for the price of it. Smell in the hallway and there was broken door window at end of hallway that was just taped up. Parking was tight due to some snow banks still there and not removed yet.
Stayed 1 night in Mar 2025

10/10 Excellent

Catina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little outdated but rooms were clean, staff were friendly and location is good
Stayed 1 night in Mar 2025

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities
Need to clean up outside
Stayed 1 night in Mar 2025

10/10 Excellent

S Carza Traffic Control, Haileybury

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly staff
Stayed 1 night in Feb 2025

4/10 Poor

Luke

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The hotel was dirty, noisy and the heating controls in the room were broken and staff could not fix during the stay and did not offer to relocate us to a proper room. i would not stay here again
Stayed 2 nights in Jan 2025

10/10 Excellent

Jack

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to hospital and has a pool.
Stayed 1 night in Feb 2025