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Best Western Plus Ottawa City Centre

3.0 star property

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Photo gallery for Best Western Plus Ottawa City Centre

Relax in comfort with a large bed, wooden headboard, and a desk for work or reading.
Welcome to our reception area, featuring a polished reception desk with digital screen and telephone.
Enjoy a fully equipped kitchen with a refrigerator, microwave, and dishwasher, perfect for preparing meals.
Cozy retreat with a brick fireplace, flat-screen TV, and comfortable seating area.
Cozy retreat with a kitchenette, seating area, and dining space.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
$115
includes taxes & fees
Sep 1 - Sep 2

Explore the area

Map
1274 Carling Ave, Ottawa, ON, K1Z7K8
  • Ottawa Hospital Civic Campus
    ‪15 min walk‬
  • Carleton University
    ‪5 min drive‬
  • Parliament Hill
    ‪6 min drive‬
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Relax in a spacious room with a large bed, desk, and comfortable armchair.

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(100 reviews)
  • 315 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Two double beds with striped bedding, a desk, and a television.

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

9.6 out of 10
Exceptional
(19 reviews)
  • 325 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Enjoy a stylish stay with two single beds, a large flat-screen TV, and a comfortable seating area.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(55 reviews)
  • 335 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen)

Two large beds, a desk, and a flat-screen TV make this room a comfortable retreat with a city view.

Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen)

8.0 out of 10
Very good
(1 review)
  • 450 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Studio, 1 King Bed, Non Smoking, Kitchen (Full Kitchen)

Enjoy a spacious room with a large bed, sitting area, and kitchenette, featuring a flat-screen TV, desk, and microwave.

Standard Studio, 1 King Bed, Non Smoking, Kitchen (Full Kitchen)

10.0 out of 10
Exceptional
(2 reviews)
  • 340 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Relax in comfort with a large bed, wooden headboard, and a desk for work or reading.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.6 out of 10
Exceptional
(24 reviews)
  • 345 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Larger Room)

Relax in this inviting space with a large bed, two bedside tables, and a comfortable armchair.

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Larger Room)

10.0 out of 10
Exceptional
(6 reviews)
  • 375 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace

Relax in this inviting space with a large bed, comfortable desk, and cozy fireplace.

Standard Room, 1 King Bed, Non Smoking, Fireplace

8.0 out of 10
Very good
(1 review)
  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Larger Room)

Two large beds, a desk, and a flat-screen TV make this room a comfortable retreat with a city view.

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Larger Room)

9.4 out of 10
Exceptional
(19 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Best Western Plus Ottawa City Centre

Hotel in Civic Hospital - Experimental Farm - Central Park
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, a conference center, and a seasonal outdoor pool.
Best Western Plus Ottawa City Centre offers 121 air-conditioned accommodations with safes and coffee/tea makers. 48-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Best Western Plus Ottawa City Centre features a fitness center and a seasonal outdoor pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center and meeting rooms. Event facilities measuring 1195 square feet (111 square meters) include a conference center. This eco-certified hotel also offers a vending machine, multilingual staff, and tour/ticket assistance. Complimentary self parking is available on site, along with a car charging station.

Best Western Plus Ottawa City Centre is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning.
Best Western Plus Ottawa City Centre has a restaurant on site.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Cantonese), Czech, English, French, Polish, Portuguese, Serbian, Spanish, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available for a fee: CAD 5 to 15 for adults and CAD 5 to 15 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table
  • Gym
  • Seasonal outdoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (1,195 square feet of space)
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Dryer
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 10 to June 23:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately CAD 5 to 15 for adults, and CAD 5 to 15 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from June 20 to September 02

Property is also known as

Best Western Macies
Best Western Macies Hotel
Best Western Plus Macies
Best Western Plus Macies Hotel
Best Western Plus Macies Hotel Ottawa
Macies Best Western
Macies Hotel
Best Western Plus Ottawa City Centre Hotel
Best Western Plus Ottawa City Centre
Best Western Ottawa
Ottawa Best Western
Best Plus Ottawa City Ottawa
Best Western Plus Ottawa City Centre Hotel
Best Western Plus Ottawa City Centre Ottawa
Best Western Plus Ottawa City Centre Hotel Ottawa

Best Western Plus Ottawa City Centre Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 562 out of 1040 reviews
Rating 8 - Good. 300 out of 1040 reviews
Rating 6 - Okay. 98 out of 1040 reviews
Rating 4 - Poor. 38 out of 1040 reviews
Rating 2 - Terrible. 42 out of 1040 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Serguei

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are quite spacious, parking is easy. Small shopping mall is next to the hotel.
Stayed 1 night in Apr 2025

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was close to Hospital was having surgery
Stayed 1 night in May 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
No carpets in room which is great for those with allergies. Nice lawyer screen TV. Check-in was really quick and easy.
Stayed 1 night in May 2025

8/10 Good

Jeremy

Business traveler
Liked: Cleanliness
Stayed 1 night in Apr 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
All was good
Stayed 1 night in Apr 2025

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Deogracias, MAPLE

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property and staff was good. Comfey bed. TV was not working for 2 nights even after we complained about it
Stayed 2 nights in Apr 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Quiet location with many small attractions around in the area that are easily accessible.
Stayed 1 night in Apr 2025

6/10 Okay

Dave

Traveled with family
Liked: Cleanliness, room comfort
Elevator was out of order and TV didn't work.
Stayed 2 nights in Apr 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and owner are great
Stayed 1 night in Apr 2025

10/10 Excellent

zenebe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Lee

Stayed 3 nights in Apr 2025

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Guillaume

Stayed 2 nights in Mar 2025

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
hotel was excellent service comfortable clean rooms clean hotel a little noisy in the hallway sometimes but overall wonderful exprerience.
Stayed 1 night in Apr 2025

6/10 Okay

Alexandre

Traveled with family
Disliked: Amenities
N/A
Stayed 3 nights in Apr 2025

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful and the cafe downstairs was a little hidden gem.
Stayed 3 nights in Apr 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was way too slow....over 15 minutes. Nice staff but way too slow.
Stayed 1 night in Apr 2025

6/10 Okay

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service
Nice clean property. Friendly staff. Nowhere to eat around the property, forced to eat at their restaurant which was decent in the end.
Stayed 1 night in Apr 2025

6/10 Okay

Carl

Stayed 1 night in Apr 2025

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms, the staff were very helpful and welcoming.
Stayed 2 nights in Apr 2025

10/10 Excellent

David, Pender Island

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel - nice breakfast!
Stayed 2 nights in Apr 2025

10/10 Excellent

michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet hotel to stay the night in.
Stayed 1 night in Apr 2025

10/10 Excellent

JINEESH

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2025