I would say staff has went beyond our expectations from not satisfied to very satisfied. At first, I accidentally booked a smoking floor cos I didn’t know such floors exist and all of my family members have asthma so it was a nightmare for all of us. The smoking floor has a really bad smell to it and the smell goes in even inside of our room. First person said he couldn’t do anything about it. We took our chance, and asked a 2nd staff person in the morning and the person we spoke to, helped us changed our rooms from the smoking flr to a non smoking flr and it made a HUGE difference, no foul smell, rooms are clean, amenities are provided like shower gel, shampoo and conditioner plus there is complimentary supplies downstairs, free umbrella rental just in case you needed it, free night wears. Very convenient location just across the street from Dotombori, lots of food choices and a 7 eleven and family mart just right outside and train station was just around the corner about 3-4 minute walk. Staff are very welcoming and I appreciate it so much that they were able to make things happen with our room because we will definitely come back and recommend this place. Just beware booking smoking floors if you’re not aware.. otherwise other floors is totally fine.