2/10 Terrible
Susan
Traveled with family
Jul 15, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all costs!
What a nightmare! This place looked ok from the pictures but as soon as we pulled up we had a bad feeling. We checked in with no issue but as soon as we got to our rooms the problems began. Even though we reserved non-smoking rooms, both rooms reeked of old stale smoke. We tried to see if it would dissipate and opened the doors for about ten minutes. I tried to sit down on the bed but it was about 3 1/2 feet off the floor. I literally had to climb up to get on it. Then I went into the bathroom and the smell was unbearable. We decided to leave.
We went back to the office and voiced our concerns to the young lady at reception and told her we were just going to leave and to cancel our reservation. She immediately started arguing with us (she had a very strong Indian accent when speaking English) saying she had to talk to her manager and she got her on the phone. Then she started speaking in a foreign language to the manager right in front of us. She claimed that she couldn’t authorize a refund, even though they didn’t have what we reserved, and we would have to come back in the morning to speak to the manager. Then she offered to give us a different room. At that point we were just done and had no faith that a new room would be any different. We called Hotels.com to help us and they said they would call the property but got to answer. We finally called our bank and put a freeze on our card and open a dispute. This was all on the 1st night of our two week road trip vacation. ☹️
Susan
Stayed 3 nights in Jul 2025