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The guy at reception was great - helped us check in early and upgrade our room at no cost. The building and room themselves are clean, but extremely dated. I would equate it to a cheap motel in America. Hotel is located in a good spot of Cologne that is very walkable. Unfortunately we did end up switching hotels within a few hours of checking in because there is no AC. The hotel cannot control the heat wave that came through Europe, but man it was so incredibly unbearable to even stand in the building, let alone sleep. Cancellation policy is no refund at all even if you are cancelling additional nights in advance unfortunately. No parking available at all like the listing says. There is a parking garage close to the cathedral that worked out well for us. About 24 euro for 24 hour parking. They do not provide any toiletries like most hotels. No shampoo or body soap (and of course no conditioner since it’s not a thing in Europe).

An absolute dream property with very high standards of luxury and hospitality alike. Truly a five star experience with wonderfully personal service provided by all staff members. Fantastic breakfast, great rooms with super luxurious bathrooms and tasteful furnishings. Definitely worth a visit and stay - highly recommended.

Nice room, good location. Very good breakfast. 1 sachet of coffee and sugar, 1 gown and 1 pair of sleepers for 3 people room though. Tiny bathroom.

Hotel Viktoria is a charming, old-fashioned European hotel. The room was clean and comfortable, and the location was excellent. I didn't eat breakfast there so can't comment on that.

Great room, friendly staff, right in the heart of a busy shopping area

Close to main train station and perfectly acceptable, but nothing special. Not a pleasant part of town but convenient.

The room is clean. It is decent. Staff are friendly. Also a good location.