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The Maids Head Hotel

4.0 star property

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Photo gallery for The Maids Head Hotel

Courtyard
Exterior
Junior Suite | Premium bedding, individually decorated, individually furnished, desk
Exterior
Dining

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Room service
  • 24/7 front desk
  • Parking available
  • Pet friendly
$181
includes taxes & fees
Nov 30 - Dec 1

Explore the area

View in a map
Tombland, Norwich, England, NR3 1LB
  • Place, Norwich Cathedral
    ‪1 min walk‬
  • Place, Norwich Castle
    ‪6 min walk‬
  • Place, Norwich Theatre Royal
    ‪10 min walk‬
  • Airport, Norwich (NWI-Norwich Intl.)
    ‪8 min drive‬

Room options

View all photos for Junior Suite

Junior Suite | Premium bedding, individually decorated, individually furnished, desk

Junior Suite

9.8 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

Single Room | Premium bedding, individually decorated, individually furnished, desk

Single Room

8.8 out of 10
Excellent
(18 reviews)
  • Sleeps 1
  • 1 Twin Bed

Classic Double Room

  • Sleeps 2

Executive Dog Room

  • Sleeps 2

View all photos for Dog Friendly Executive Double

Dog Friendly Executive Double | Premium bedding, individually decorated, individually furnished, desk

Dog Friendly Executive Double

  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Single Room

  • Sleeps 1

Junior Suite

  • Sleeps 2

View all photos for Executive King Or Twin Room

Premium bedding, individually decorated, individually furnished, desk

Executive King Or Twin Room

  • Sleeps 2

View all photos for Executive Double or Twin Room

Executive Double or Twin Room | Premium bedding, individually decorated, individually furnished, desk

Executive Double or Twin Room

9.2 out of 10
Wonderful
(26 reviews)
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room | Premium bedding, individually decorated, individually furnished, desk

Standard Double Room

8.6 out of 10
Excellent
(42 reviews)
  • Sleeps 2
  • 1 Double Bed

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About this property

The Maids Head Hotel

4-star hotel in Norwich City Center
Along with a restaurant, this smoke-free hotel has a bar/lounge and self parking. WiFi in public areas is free. Other amenities include 24-hour room service, free use of bicycles, and concierge services.
The Maids Head Hotel offers 84 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. Plasma televisions come with satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. 6 meeting rooms are available. This business-friendly hotel also offers concierge services, dry cleaning/laundry services, and 24-hour room service. Onsite parking is available (surcharge), along with a car charging station.

The Maids Head Hotel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7 AM and 9:30 AM.
Children aged 12 and younger eat free breakfast.
WinePress at Wensum - Onsite restaurant. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Uncovered self parking on site (GBP 10 per night)

Food and drink

  • Daily full breakfast available 7:00 AM to 9:30 AM for a fee: GBP 15 for adults and GBP 7 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • WinePress at Wensum

Things to do

  • Bicycle storage
  • Free bicycle rentals

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 6 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Banquet hall
  • Built in 1287
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive an email within 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children aged 12 and younger eat free breakfast
Rollaway/extra beds are available for GBP 20.0 per night
Cribs (infant beds) are available for GBP 10.0 per night

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 15.00 for adults and GBP 7.00 for children
  • Uncovered self parking fee: GBP 10.00 per night
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 10.0 per night
  • Rollaway bed fee: GBP 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Maids Head
Maids Head Hotel
Maids Head Hotel Norwich
Maids Head Norwich
Maids Hotel
The Maids Head Hotel Hotel
The Maids Head Hotel Norwich
The Maids Head Hotel Hotel Norwich

The Maids Head Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 687 out of 1018 reviews
Rating 8 - Good. 253 out of 1018 reviews
Rating 6 - Okay. 50 out of 1018 reviews
Rating 4 - Poor. 18 out of 1018 reviews
Rating 2 - Terrible. 10 out of 1018 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gabor

Stayed 1 night in Aug 2025

8/10 Good

Louise

Stayed 1 night in Aug 2025

6/10 Okay

Bryan

Traveled with partner
Liked: Cleanliness, staff & service
This is a special place in the world, they say the oldest hotel in the UK. The staff are great and the food is, too. We stayed in the modern wing and it was dated, but a good-sized room with a great view of the Cathedral. Staff were amazing and brought us additional chest of drawers and duvets promptly upon request. Light sleepers should bring ear plugs. You cannot beat the location, as you have a view of the Cathedral gates right from reception.
Stayed 3 nights in Aug 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, room comfort

The Maids a little Ahead!

This hotel was an excellent choice due to its prime location next to the Anglican Cathedral, with a Wetherspoons 110yds down the road, shops 10 mins walk and station 15. The rooms were of a very high standard and house-keeping take a pride in ensuring customer excellence in the way it responds to needs.
The bar hosts local ales, gins, rums and other liquors.
Coffee on a bike!
Evening ambience
Famous market with some artisan products.
Stayed 3 nights in Aug 2025

10/10 Excellent

Sarah

Stayed 1 night in Aug 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service
There were a lot of stairs to negotiate in the building, but because of the age of the building, understandable.
Stayed 2 nights in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a well maintained, old hotel in the middle of the most historic part of Norwich. We really appreciated them allowing and being especially kind to our small dogs.
Stayed 1 night in Aug 2025

2/10 Terrible

Paul

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
My wife is disabled and uses a powered wheelchair which we believed we had made the hotel aware of through the Hotels.com booking. However when we arrived we discovered that access
Stayed 1 night in Aug 2025

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful City Break

The bedroom & bathroom were clean & spacious. The hotel is in a perfect spot - nice & quiet with bars & restaurants nearby, and only 10 minutes walk to the heart of the city.
Stayed 3 nights in Aug 2025

4/10 Poor

Hannah

Liked: Cleanliness
Disliked: Room comfort

Awful. Room way too hot & very noisy pub opposite

Room 218 is much too hot to stay in. The outside temperature was 21 degrees during our stay so not hot but the room was like a sauna. The portable air-con unit (even when filled with ice) blew out hot air and windows didn't open for any air. When we complained the hotel was full so we couldn't be moved but the man who spoke to us from reception put the phone down on us (yes, we were annoyed when speaking to him but not rude or disrespectful in anyway). We have seen various reviews online that say the same as us so this room should not be sold if it is this hot. (I dread to think what it's like when its 30degrees outside!!!) We were unable to relax in the room at all and got no sleep. The noise from the pub across the road was ridiculous too. People staying in this room should be informed that the noise is that bad, I know it's a city centre but never before have we stayed in a city centre hotel with such bad noise. The heat and noise combination meant we got about 1 hours sleep. We were given a 50% refund on check out but still resentful as it completely ruined our weekend (my husband had a big cycling event the next day which he needed to be well rested for but obviously wasn't).
Stayed 1 night in Aug 2025

10/10 Excellent

Pauline

Stayed 2 nights in Aug 2025

10/10 Excellent

Anita

Stayed 2 nights in Aug 2025

10/10 Excellent

Alwine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was recommended to me by a friend and it certainly didn’t disappoint. We had a lovely room and everything was perfect.
Stayed 3 nights in Mar 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

4/10 Poor

KEITH

Liked: Room comfort
Disliked: Staff & service

un-expected disappointment.

bed good, food good. service poor, very noisy around hotel till 12 midnight or later.
Stayed 2 nights in Aug 2025

4/10 Poor

KEITH

Liked: Room comfort
Disliked: Staff & service

UN-EXPECTED DISAPPOINTMENT

un-expected disappointment, Servicing of rooms not complete(coffee sugar, milk not replaced),towels left on floor, reception did not relay messages. However the food was good. Location good. BUT-being in the city centre lots of noise from clubs bars loud music and voices uptil after 12 midnight.
Stayed 2 nights in Aug 2025

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Great location ,nice room ,lots of breakfast choices 👍would stay here again even though they say it’s haunted 😬
Stayed 2 nights in Aug 2025

10/10 Excellent

Julie

Traveled with family
Liked: Amenities
Stayed here for wedding, on arrival we was surprised with complimentary upgrade wasn’t expecting this at all made the stay even more amazing. Everything was perfect would definitely stay again.
Stayed 2 nights in Aug 2025

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean. Staff were friendly and helpful. Very close to town and amenities.
Stayed 2 nights in Aug 2025

10/10 Excellent

Darren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 2 nights to attend a Family function in the area. We were delighted with our choice and thoroughly enjoyed our stay. Highly recommend this hotel.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jeremy, Penarth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time stay at this lovely hotel which is adjacent to Norwich Cathedral. Great breakfast, pricey evening meals mitigated by two restaurants less than 3 minutes walk away. Lots of stairs to contend with, visitors should be warned.
Stayed 2 nights in Aug 2025

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
I of the two single rooms, 3rd floor was small and not as good as I would have expected. The 2nd floor single for the same price was much better appointed, hence the loss of one star
Stayed 1 night in Aug 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Welcoming and clean. Great location for everything
Stayed 1 night in Aug 2025

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was excellent, spacious, luxurious, clean. I had limited contact with the staff but they were helpful and polite. Whilst I realise it's a listed building the outside looks a little tired. Location is very good.
Stayed 1 night in Jul 2025

10/10 Excellent

Vincent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025