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Hotel Callista

2.0 star property

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Photo gallery for Hotel Callista

Lobby
Executive Suite | Memory foam beds, iron/ironing board, free WiFi, bed sheets
Executive Suite | Memory foam beds, iron/ironing board, free WiFi, bed sheets
Reception
Front of property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
$196
includes taxes & fees
Jan 5 - Jan 6

Explore the area

View in a map
352 Main St, Norwich, CT, 06360
  • Place, Spirit of Broadway Theater
    ‪6 min walk‬
  • Place, Norwich Arts Center
    ‪8 min walk‬
  • Place, Slater Memorial Museum
    ‪3 min drive‬
  • Airport, New London, CT (GON-Groton - New London)
    ‪26 min drive‬

Room options

View all photos for Comfort Double Room

Comfort Double Room | Memory foam beds, iron/ironing board, free WiFi, bed sheets

Comfort Double Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Double Room

Classic Double Room | Memory foam beds, iron/ironing board, free WiFi, bed sheets

Classic Double Room

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Studio

Comfort Studio | Memory foam beds, iron/ironing board, free WiFi, bed sheets

Comfort Studio

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio

Deluxe Studio | Memory foam beds, iron/ironing board, free WiFi, bed sheets

Deluxe Studio

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Senior Studio

Senior Studio | Memory foam beds, iron/ironing board, free WiFi, bed sheets

Senior Studio

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Studio

Executive Studio | Memory foam beds, iron/ironing board, free WiFi, bed sheets

Executive Studio

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Living area | 55-inch Smart TV with cable channels, Netflix, Hulu

Executive Suite

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Family Room | Memory foam beds, iron/ironing board, free WiFi, bed sheets

Family Room

  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Executive Double Room

Executive Double Room | Memory foam beds, iron/ironing board, free WiFi, bed sheets

Executive Double Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Club Double Room

Club Double Room | Memory foam beds, iron/ironing board, free WiFi, bed sheets

Club Double Room

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Double Bed

Similar properties

Front of property
Grand Lake Hotel
  • Parking included
  • Free WiFi
  • Air conditioning
  • Microwave
3.9 out of 5, Good, 10 reviews
Grand Lake Hotel

About this property

Hotel Callista

Hotel in Downtown Norwich
This smoke-free hotel features express check-out, free self parking, and free WiFi in public areas. Other amenities include a vending machine. Housekeeping is available once per stay.
Hotel Callista offers 24 air-conditioned accommodations with espresso makers and complimentary bottled water. Beds feature memory foam mattresses. 55-inch Smart televisions come with premium cable channels and Netflix.

Bathrooms include bathtubs or showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered once per stay and irons/ironing boards can be requested. Housekeeping is provided on a limited basis.

Hotel Callista features a vending machine, express check-out, and an elevator. Wireless Internet access is complimentary. Complimentary uncovered self parking is available on site.

Hotel Callista is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 3-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Conveniences

  • Limited-hour front desk
  • Vending machine

Guest services

  • Housekeeping (once per stay)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Elevator (40 inch wide door)
  • Handrails in stairways (42 inches high)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible van parking

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 40
Minimum check-in age: 25

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 40
Express check-out available

Special check-in instructions

Front desk staffed during limited hours
This property enforces quiet hours from 10:00 PM to 8:00 AM
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Early check-in fee: USD 40 (subject to availability)
  • Late check-out fee: USD 40 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site; maximum attendees: 140
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Free in-room WiFi has a 3-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Hotel Callista Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 79 out of 180 reviews
Rating 8 - Good. 56 out of 180 reviews
Rating 6 - Okay. 24 out of 180 reviews
Rating 4 - Poor. 11 out of 180 reviews
Rating 2 - Terrible. 10 out of 180 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Brittany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, comfy beds, great experience
Stayed 1 night in Sep 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean and relaxing room.
Stayed 1 night in Sep 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the fact Hotel Callista was creat of a private residence(mansion). Gave it a homey, comfortable feel. Staff was friendly and helpful. Rooms and the hotel in general were very clean. Would definitely stay at Callista again.
Stayed 1 night in Sep 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Kristysue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and nice. Would stay again.
Stayed 1 night in Sep 2025

10/10 Excellent

Shirley, Cumberland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally refurbished. Modern decor. Comfortable bed.
Stayed 1 night in Sep 2025

2/10 Terrible

Nicole

Traveled with family
Disliked: Staff & service

Need to work out the kinks

At our arrival, the hotel overall was clean and modern and the onsite parking was convenient. Then we went inside to check in. That is where things took a turn. After being given wrong room, we were given keys to two other rooms both with occupants. After the third mishap, we wanted to leave, but it was too late because we had seven minutes to make it to our dinner reservations. For a one night day it was unnecessarily stressful. In addition, I didn’t think that the hotel itself warranted the high nightly rate. The room was small. The bathroom smelled like urine and they were dead bees on the floor.
Stayed 1 night in Sep 2025

8/10 Good

Denise

Traveled with partner
Great!
Stayed 1 night in Sep 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, good parking. Front desk person pleasant.
Stayed 1 night in Sep 2025

6/10 Okay

Marcella

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Drywall and plaster over the floor, celling cracking and falling bed was very firm walls were thin, but overall comfy
Stayed 1 night in Sep 2025

6/10 Okay

Paul

Stayed 1 night in Sep 2025

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Very charming
Stayed 1 night in Sep 2025

8/10 Good

Clare

Stayed 1 night in Aug 2025

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Angela

The pictures of the rooms were a bit nicer than the actual room we got which let a little to be desired. It was very bare bones and the air conditioner didn't really work. You could see this was not an upgraded room.
Stayed 1 night in Aug 2025

10/10 Excellent

Brolota

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely return: beautiful, clean room; easy check-in and check-out; wonderful staff; comfortable, welcoming lobby; easy access to downtown restaurants and waterfront; short drive to the waterfalls at Uncas Leap
Stayed 1 night in Aug 2025

2/10 Terrible

christopher

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely one of the worst and run down hotel I ever stayed in.
Stayed 1 night in Aug 2025

2/10 Terrible

Hunter

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Wilson

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The room is lacking things that most other hotels have, such as a trash can besides a tiny one in the bathroom and a “do not disturb” sign. Elevator wasn’t working during the night. No continental breakfast, very few amenities. Guests in the hallway were very noisy very early in the morning, it seems like the walls and doors are pretty thin. Cable TV only, no streaming available. Certainly not worth the price of the room, IMO.
Stayed 1 night in Aug 2025

10/10 Excellent

Sherese

Liked: Cleanliness, staff & service, property conditions & facilities
Nice big room
Stayed 1 night in Jul 2025

10/10 Excellent

Clarence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at Hotel Calista. The room was nice and clean. The bed was extremely comfortable as well. I would recommend this hotel to anyone looking to stay in the area especially if you are going to go to Mohegan Sun.
Stayed 1 night in Aug 2025