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Holiday Inn Norwich City by IHG

4.0 star property

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Photo gallery for Holiday Inn Norwich City by IHG

Exterior
Exterior
Standard Room, 2 Double Beds (Pitch View) | Desk, soundproofing, iron/ironing board, free cribs/infant beds
Daily buffet breakfast (GBP 16.95 per person)
Desk, soundproofing, iron/ironing board, free cribs/infant beds

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Air conditioning
  • Room service
  • 24/7 front desk
  • Gym
$80
includes taxes & fees
Dec 7 - Dec 8

Explore the area

View in a map
Carrow Road, Norwich, England, NR1 1HU
  • Place, Carrow Road Stadium
    ‪1 min walk‬
  • Place, Norfolk Broads
    ‪3 min walk‬
  • Place, Norwich Cathedral
    ‪17 min walk‬
  • Airport, Norwich (NWI-Norwich Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible

9.2 out of 10
Wonderful
(10 reviews)
  • 180 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Pitch View)

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds (Pitch View)

9.0 out of 10
Wonderful
(2 reviews)
  • 180 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 180 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Pitch View)

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed (Pitch View)

  • 180 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Pitch View)

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Premium Room, 1 King Bed (Pitch View)

  • 180 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(32 reviews)
  • 172 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Premium Room, 1 King Bed

9.0 out of 10
Wonderful
(4 reviews)
  • 180 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds

9.0 out of 10
Wonderful
(33 reviews)
  • 180 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Premium Room

9.4 out of 10
Exceptional
(3 reviews)
  • 180 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Standard Room

9.8 out of 10
Exceptional
(6 reviews)
  • 172 sq ft
  • Sleeps 2
  • 1 Twin Bed

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About this property

Holiday Inn Norwich City by IHG

4-star Norwich hotel steps from Carrow Road Stadium
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, 24-hour room service, and a business center.
Holiday Inn Norwich City by IHG offers 150 air-conditioned accommodations with coffee/tea makers and hair dryers. A pillow menu is available. Flat-screen televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers and complimentary toiletries.

This Norwich hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center and a meeting room.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 129 square feet (12 square meters) include conference space. This business-friendly hotel also offers a fitness center, multilingual staff, and laundry facilities. Onsite parking is available (surcharge).

Holiday Inn Norwich City by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:30 AM.
Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 7.95 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 129 square feet of conference space
  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 16.95 per person
  • Self parking fee: GBP 7.95 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Norwich City
Holiday Inn Norwich City
Norwich City Holiday Inn
Holiday Inn Norwich City Hotel Norwich
Norwich Holiday Inn
Holiday Inn Norwich City Hotel
Norwich Holiday Inn
Holiday Inn Norwich City
Norwich City By Ihg Norwich
Holiday Inn Norwich City by IHG Hotel
Holiday Inn Norwich City an IHG Hotel
Holiday Inn Norwich City by IHG Norwich
Holiday Inn Norwich City by IHG Hotel Norwich

Holiday Inn Norwich City by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 531 out of 1000 reviews
Rating 8 - Good. 347 out of 1000 reviews
Rating 6 - Okay. 73 out of 1000 reviews
Rating 4 - Poor. 26 out of 1000 reviews
Rating 2 - Terrible. 23 out of 1000 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Lizzie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night for a quick visit to Norwich and nearby Wroxham. Chose a room with a pitch view as travelling with a big football fan. View was great but a shame the outside of the window was so dirty as it spoiled it slightly. Rest of the room was fairly standard, some black mould in the bathroom that needs attention. Location was fine, approx a 20min walk to Norwich Cathedral. Parking was an additional charge but no problem finding a space (might be harder on match days).
Stayed 1 night in Aug 2025

10/10 Excellent

frances

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pefect

Great stay, perfect for us as a family.
Stayed 3 nights in Aug 2025

10/10 Excellent

Judith

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great
Stayed 3 nights in Aug 2025

10/10 Excellent

Imran

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic location and real estate

Amazing location in Norwich attached to the stadium. Real estate is large and room was very spacious. Two double beds ideal for family. TV could be improved in size and age. Shower fixture good quality but again could do with an upgrade. Breakfast was great even when busy, credit to the staff and the capital spend. Please keep going
Stayed 3 nights in Aug 2025

10/10 Excellent

Lee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so so friendly and the Hotel was spotless
Stayed 2 nights in Aug 2025

6/10 Okay

Verified traveler

Disliked: Cleanliness

mold in bath and sink.

overall its ok, our bath had mold stains and there was a very bad smell of mold when the water came out of the focet sink. i was affraid to clean my teeth and thoth brush with that water. i told it to the lady in the front desk when we left.. she didn't care much. also if you come with a dog have in mind he cant eat. breakfest with you.
Stayed 2 nights in Aug 2025

10/10 Excellent

Emile

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Service Amazing sleep and breakfast

Stayed 1 night in Aug 2025

8/10 Good

Veronica

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Apr 2025

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only had breakfast at this Hotel, which was excellent mostly! We didn't like the 9-30 finish during the week. Some hotels serve food much later. Unfortunately I couldn't walk to Norwich because I couldn't walk that far and my friend had to drive each night. Not a problem. I'd like to mention a receptionist called Eva because she was extremely helpful finding another room with an accessible bathroom. Not only that but my friend had an adjoining room. Although the shower flooded the first time I used it! This was pretty dire but maintenance did a great job sorting it out. I presume there was a blockage in the outlet. Re the beds. I wasn't totally comfortable because of the fractures in my spine. We couldn't understand why there were no single beds anywhere in the hotel. Again not a problem, just an observation. I definitely recommend this hotel but recommend you ring beforehand and speak to Monica the Reception Manager to ask any questions you may have. I found that most helpful.Norwich is a good base for travelling around, which we thoroughly enjoyed. This review is from Philippa Dean NOT Martin Dean, my husband because he died in 2023
Stayed 6 nights in Aug 2025

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend visit

Lovely staff - hotel on edge of town centre - walkable to restaurants and with paid parking. Room a little tired but clean. Breakfast had excellent selection.
Stayed 1 night in Aug 2025

8/10 Good

Rebecca

Stayed 1 night in Jul 2025

6/10 Okay

Connie

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Nice, spacious room. Yes, as many people have said, rooms and beds need upgrading, but that didn’t bother us too much. What bothered me was that I chose this room for the air cooling, but it didn’t work. There was no available room to move us to, but someone was supposed to be coming in on the Monday to check it. I don’t know if they did, but it was never fixed. A family member lent us a fan in the end so we could sleep.
Stayed 6 nights in Aug 2025

8/10 Good

Sheree

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff
Stayed 1 night in Aug 2025

8/10 Good

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy due to the football ground workers early in the morning.
Stayed 1 night in Aug 2025

4/10 Poor

Natalie

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Chintan

Traveled with family
Disliked: Cleanliness, property conditions & facilities

Avoid if possible for families

No fridge in the room, very low water pressure, no free drinking water, very small breakfast spread with very few vegetarian options
Stayed 1 night in Aug 2025

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Roon was good and interesting view of the pitch. No dinner available one evening because a large group was dining
Stayed 2 nights in Jul 2025

2/10 Terrible

Tasha

Disliked: Amenities
Room was cancelled 3 days before travel with no reason given. Very poor service.
Stayed 1 night in Aug 2025

10/10 Excellent

Jeffrey, Rexford

Stayed 1 night in Jul 2025

10/10 Excellent

Roy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Vandana

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place and great staff recommended
Stayed 2 nights in Jul 2025

8/10 Good

Andrew

Stayed 1 night in Jul 2025

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient and pleasant stay

Nice hotel, located very close to the station which is very convenient to get around. Staff are friendly - nice lobby area to chill and have a drink. Room size is good. My only negative was the one lift not working my entire stay which was frustrating only having one lift in use - caused a lot of congestion - never saw any work happening to fix it. A/C was an issue in the room. I suggest they eventually upgrade the bathrooms to have proper showers and not showers in a bath - that is not safe and not conducive for old people. Despite this I would definitely stay at the hotel again when I return to Norwich.
Stayed 8 nights in Jul 2025

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a great experience and we enjoyed the cleanliness and spacious room. Everything was up to standard.
Stayed 2 nights in Jul 2025