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Extended Stay America Suites - Norfolk - Virginia Beach

2.5 star property

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Photo gallery for Extended Stay America Suites - Norfolk - Virginia Beach

Lobby
Desk, laptop workspace, iron/ironing board, free WiFi
Lobby
Full-size fridge, microwave, oven, stovetop
Exterior

Reviews

7.0 out of 10
Good

Popular amenities

  • Gym
  • Kitchen
  • Pet friendly
  • Breakfast included
  • Parking included
  • Laundry

Explore the area

Map
5757 Cleveland St, Virginia Beach, VA, 23462
  • Virginia Wesleyan University
    ‪3 min drive‬
  • Sandler Center for the Performing Arts
    ‪4 min drive‬
  • Regent University
    ‪5 min drive‬
  • Norfolk, VA (ORF-Norfolk Intl.)
    ‪8 min drive‬

Room options

View all photos for Premium Studio, Non Smoking, Refrigerator & Microwave

Premium Studio, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Premium Studio, Non Smoking, Refrigerator & Microwave

  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Deluxe Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 1 Queen Bed

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Studio, 2 Double Beds, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi

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  • Pet friendly
  • Parking included
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3.1 out of 5, (860)
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The price is $204 total
includes taxes & fees
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About this property

Extended Stay America Suites - Norfolk - Virginia Beach

Hotel in Northwest
This smoke-free hotel features a fitness center, dry cleaning, and laundry facilities. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk and a picnic area are onsite. Housekeeping is available on request.
Extended Stay America Suites - Norfolk - Virginia Beach offers 94 air-conditioned accommodations with coffee/tea makers and hair dryers. 43-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
A complimentary breakfast is offered each morning. Wireless Internet access is complimentary. This business-friendly hotel also offers a fitness center, a picnic area, and laundry facilities. Onsite self parking is complimentary.

Extended Stay America Suites - Norfolk - Virginia Beach is a smoke-free property.

A complimentary on-the-go breakfast is served each morning between 6 AM and 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 9:30 AM

Things to do

  • Gym

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Oven
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per day
Service animals are welcome, and are exempt from fees
2 total (up to 75 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25 per pet, per day
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Marriott TownePlace Suites Virginia Beach
TownePlace Suites Marriott Hotel Virginia Beach
TownePlace Suites Marriott Virginia Beach
TownePlace Suites Virginia Beach
TownePlace Suites Marriott Virginia Beach Aparthotel
Towne Suites riott Virginia
Extended Stay America Virginia Beach
Extended Stay America Suites Virginia Beach
TownePlace Suites by Marriott Virginia Beach
Extended Stay America Suites - Norfolk - Virginia Beach Hotel

Extended Stay America Suites - Norfolk - Virginia Beach Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 194 out of 602 reviews
Rating 8 - Good. 155 out of 602 reviews
Rating 6 - Okay. 95 out of 602 reviews
Rating 4 - Poor. 57 out of 602 reviews
Rating 2 - Terrible. 101 out of 602 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Amenities
Everything was great
Stayed 1 night in Dec 2024

2/10 Terrible

Lisa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025

10/10 Excellent

Terry

Stayed 1 night in Feb 2025

2/10 Terrible

Sheldon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't even know where to begin. When it comes to rating this place, it was absolutely horrid. Upon arriving there the lobby area where you check-in was extremely small and the staff could definitely use some pointers on customer service. The room was dirty, the hallways were dirty. The outside of the buildings was dirty and meanwhile, my vehicle was not parked there for more than 8 hours before someone broke into it and numerous Items were stolen from my vehicle, at this time I had to contact the police department which took them 25 mins to arrive. When the police arrived, they mentioned that this property gets burglarized almost every other day I questioned the staff about this and they lied right to my face, however, after speaking with the extremely unfriendly and rude manager who unbelievably was the General Manager) i mentioned to her that the police officer said that this happens all the time and she began to tell me that that had stopped after months of it going on. And it hasn't happened for a couple months, but that my vehicle was the second this week thats been broken into uhhhhhhhh...so hire some security on your property. What kind of establishment not only takes no responsibility for the safety of the occupants but she literally got defensive when I mentioned this to her. The building had a horrible smell and odor emitting from each floor without a doubt, there were people living there long term....she refused to refund me in full. #Ghettolife
Stayed 2 nights in Feb 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was dirty. Pull out couch had trash and sunflower seed shells all in it. Cockroaches in the kitchen area. Remnants of cooking grease on the walls. We did not stay the night and ended up finding another place to stay.
Stayed 1 night in Jan 2025

2/10 Terrible

Angela

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was full of cockroaches. Stay at your own risk!
Stayed 1 night in Jan 2025

10/10 Excellent

Steven, Bremerton

Yup
Stayed 3 nights in Jan 2025

6/10 Okay

Kamilah

Stayed 4 nights in Dec 2024

8/10 Good

Takia

Liked: Staff & service
Stayed 3 nights in Dec 2024

4/10 Poor

Franklin

Disliked: Amenities, property conditions & facilities
Place is a bit old and probably need some remodeling.
Stayed 1 night in Dec 2024

2/10 Terrible

Jimenez

Traveled with group, Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I liked was the beds everything else was terrible
Stayed 8 nights in Dec 2024

4/10 Poor

Paola

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

2/10 Terrible

Leslie

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing really, i had no choice but to stay. Im waiting on my 100.00 deposit to get back on my card. I booked through a 3rd party and didn't know about the 100.00. I only stayed one night, when i was booked for 2 nights and why does it take so long for the money to come back on my card?
Stayed 2 nights in Nov 2024

10/10 Excellent

Lear

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
…
Stayed 7 nights in Sep 2024

10/10 Excellent

Chera

Stayed 7 nights in Nov 2024

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Overall stay was good
Stayed 2 nights in Nov 2024

2/10 Terrible

Jerry

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not pleased

There was blood stains on the original linen for the bed, when asked for a replacement we were handed another set of stained sheets. We complained on the rooms cleanliness and they came and vacuumed and sprayed air freshener, and brought a third set of sheets finally a clean set. Then the AC didn’t work after they cleaned and after maintenance came to check that he said the plug was finicky and had to be in a certain way. Instead of moving us to a safer room without fire risk they thought this was fine and had us stay in the same room.
Stayed 2 nights in Nov 2024

10/10 Excellent

Daryl

Stayed 1 night in Nov 2024

2/10 Terrible

antwonette

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in and seen our room. The outside was clean and maintained. But entering the building There was trash in the hallway. After unpacking my family prepared for showers when my son noticed bugs in the kitchen sink. ROACHES were in the sink. Will never recommend this place to anyone.
Stayed 1 night in Nov 2024

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t stay here

There are a lot of people who live on the property, some up to 3 years. The children run around the property with all kinds of noise late into the evening. The room smelled. Had to open the window, turn off the a/c because the a/c but an acrid smell that was between cigarette smoke and cleaning supplies. I had a headache come on after 5 minutes of being in the room. On the second night I saw German cockroaches. I was glad to leave early and lose a night due to getting back to Florida for hurricane Milton. This property is worse than ghetto. It’s gross!!
Stayed 3 nights in Oct 2024

10/10 Excellent

Benoit

Liked: Cleanliness, staff & service, property conditions & facilities
Big room. Kitchen. I'd go back
Stayed 3 nights in Nov 2024

4/10 Poor

Tsu

Traveled with group
Arrived after 5pm but still wait for clean up the room for 30 min.
Stayed 1 night in Nov 2024

8/10 Good

Freddy

Traveled with family
Liked: Cleanliness, staff & service
Nice size room w kitchenette
Stayed 2 nights in Oct 2024

10/10 Excellent

Samantha

Great stay
Stayed 1 night in Aug 2024