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Residence Inn Norfolk Downtown

3.0 star property

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Photo gallery for Residence Inn Norfolk Downtown

Exterior
Lobby
Property amenity
Suite, 1 Double Bed | Private kitchen | Full-size fridge, microwave, stovetop, dishwasher
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • 24/7 front desk
$129
includes taxes & fees
Dec 22 - Dec 23

Explore the area

View in a map
227 West Brambleton Avenue, Norfolk, VA, 23510
  • Place, Norfolk Scope
    ‪5 min walk‬
  • Place, The NorVa
    ‪7 min walk‬
  • Place, Chrysler Hall
    ‪8 min walk‬
  • Airport, Norfolk, VA (ORF-Norfolk Intl.)
    ‪11 min drive‬

Room options

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed | In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 Double Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 678 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

In-room safe, desk, blackout drapes, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

9.6 out of 10
Exceptional
(4 reviews)
  • 495 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed (Hearing Accessible)

In-room safe, desk, blackout drapes, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed (Hearing Accessible)

9.4 out of 10
Exceptional
(3 reviews)
  • 495 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

In-room safe, desk, blackout drapes, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

TV

Suite, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(9 reviews)
  • 495 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

TV

Suite, 1 Bedroom

8.8 out of 10
Excellent
(9 reviews)
  • 495 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed

In-room safe, desk, blackout drapes, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(63 reviews)
  • 495 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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Exterior
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About this property

Residence Inn Norfolk Downtown

3-star Norfolk hotel with in-room kitchens
An indoor pool, a fitness center, and a snack bar/deli are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business center, and a meeting room are onsite. Housekeeping is available on request.
Residence Inn Norfolk Downtown offers 160 accommodations with safes and complimentary newspapers. Accommodations have separate sitting areas and are furnished with double sofa beds. Premium cable television is provided. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and hair dryers.

This Norfolk hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Residence Inn Norfolk Downtown features an indoor pool and a fitness center. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast. Public areas are equipped with complimentary wireless Internet access.

This 3-star property offers access to a business center and a meeting room. This business-friendly hotel also offers coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Parking is available onsite for a surcharge.

Residence Inn Norfolk Downtown is a smoke-free property.

Guests are offered a complimentary continental breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 18 per day)
  • Self parking on site (USD 18 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Restaurant dining guides
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay, plus a one-time cleaning fee of USD 125
Service animals are welcome, and are exempt from fees
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Self parking fee: USD 18 per night
  • Nearby parking fee: USD 18 per day
  • Pet fee: USD 100 per accommodation, per stay plus USD 125 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Residence Inn Hotel Norfolk Downtown
Residence Inn Norfolk Downtown
Residence Inn Norfolk Downtown Hotel Norfolk
Residence Inn Norfolk Downtown Hotel
Resince Inn Norfolk Hotel
Norfolk Downtown Norfolk
Residence Inn Norfolk Downtown Hotel
Residence Inn Norfolk Downtown Norfolk
Residence Inn Norfolk Downtown Hotel Norfolk

Residence Inn Norfolk Downtown Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 501 out of 958 reviews
Rating 8 - Good. 268 out of 958 reviews
Rating 6 - Okay. 87 out of 958 reviews
Rating 4 - Poor. 53 out of 958 reviews
Rating 2 - Terrible. 49 out of 958 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the mishandling of my daughter in law reservation. She was not notified of problems with her reservation until day of arrival which resulted in our family being separated and staying at different locations. I found that to be very unprofessional.
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was amazing to front desk (KAY) to the room great location would highly recommend
Stayed 2 nights in Aug 2025

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good breakfast
Stayed 1 night in Aug 2025

6/10 Okay

Dagmara

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities

Disappointing condition of the room and pool area

We stayed in room 709, it was very clean, but several items were missing or damaged. Pull-out sofa was broken, which made it impossible to sleep on, TV remote was missing and TV in living room didn’t work even after asking to have it fixed, situation wasn’t resolved. There was no luggage stand to put the suitcase on, sink was clogged and carpet was damaged. The pool looked dirty and the hot tub condition was so poor that we didn’t risk using it. The bright star of the stay was our breakfast assistant DeeDee who was just amazing. Other than that, the hotel has a lot to catch up on.
Stayed 2 nights in Aug 2025

2/10 Terrible

Deborah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sorry stay!!

We had to come to Norfolk to visit my Dad who is in the process of passing. During my search for a place to stay, this was the closest. Our family consist of 2 adults and 1 small, well trained ShihTzu. I planned to stay for 2 days and paid for two days, but was not happy with this hotel so we left early on the second day. The room was lacking amenities' that we needed for my husbands health issues, No microwave being one, and I saw what i thought was a manager in the hall after the first night and ask about it. Was told we would have one delivered, however when I returned to the hotel that day, there was no microwave. The bed was not comfortable, the furniture was not comfortable. We left at like 5-6:00 on the second day. My husband and pet stayed in the hotel while I went to the hospital to be with my father. When i told the front clerk we were check out, he never even ask if there were any problems! But the hotel has charged me the full $691.70 for this sorry stay. Upon checking into this hotel, I told the lady I was usually a Hilton member, but did not find one close enough. She said "hopefully we can do better and your stay will be good" or something to that effect. The stay was not better, it was horrible!! And just for the record, our dog is well trained and left nothing behind in the room and does his bathroom breaks outside. Our trip home was 4 hours one way and after a stay in the hospital for 1&1/2 days, it was a ruff trip home!!
Stayed 2 nights in Aug 2025

10/10 Excellent

Denise N

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

vanessa

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The AC was broken on my first night, and the customer service was terrible, completely unattended. Every time we ask for a simple task it was a problem and attitude.
Stayed 3 nights in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Amina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome! Wonderful breakfast spread
Stayed 5 nights in Aug 2025

6/10 Okay

Mark, San Antonio

Liked: Staff & service
Disliked: Property conditions & facilities
The beds were terrible -- too soft, saggy, and just worn out. We had to move rooms after 1 night because there was no hot water on the 2nd floor. The breakfast buffet was OK, but some hot food items were cold. You should add a microwave oven so guests can reheat cold food.
Stayed 1 night in Jul 2025

2/10 Terrible

Tej Kumar

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not good

No hot water, No drinking water, stinky smell in the room
Stayed 1 night in Aug 2025

10/10 Excellent

evelyn

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Except there is no hot water in the shower.
Stayed 1 night in Aug 2025

8/10 Good

Deyna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the stay was pretty nice. The bed is SUPER soft, almost too soft. The fan in our bathroom didn’t work either.
Stayed 1 night in Jul 2025

4/10 Poor

Steven

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We didn’t have air conditioning either day so it was uncomfortable to be in the room. We notified the staff and they had someone working on it but it never got fixed.As of right now I’m waiting for some form of compensation.
Stayed 2 nights in Aug 2025

6/10 Okay

Michelle, Warrenton

Liked: Cleanliness, property conditions & facilities
Traveling by myself, I was not pleased with having to park across the street from the hotel and there was an additional cost to the parking since I would need to come and go a few times. Additionally, in the evening/night there were quite a number of emergency vehicles passing by making it difficult to get to/stay asleep. For the amount I paid for the room, this is quite disappointing.
Stayed 1 night in Jul 2025

8/10 Good

LISA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, and the room was comfortable. Breakfast wasn’t very good. All the hot food was barely warm, and the staff couldn’t keep up. The tv and internet is very slow. But, still a good hotel.
Stayed 3 nights in Jul 2025

10/10 Excellent

alan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a breeze. Our room was on the 2nd floor. Clean room. Location was convenient to everything we could want/need. Staff was super friendly.
Stayed 1 night in Jul 2025

2/10 Terrible

Yasmine

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms smelled like mildew and very worn down. Not at all like the pictures
Stayed 7 nights in Jul 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Jul 2025

10/10 Excellent

alan

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff was excellent at check in
Stayed 1 night in Jul 2025

6/10 Okay

Alfonso

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2025

6/10 Okay

William

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Room was clean, everything worked, plenty of soap/shampoo in pump dispensers in shower. Mattresses super (too) firm. Housekeeping only showed up once on a 4-night stay with 2 adults and 3 kids registered in a room.
Stayed 4 nights in Jul 2025

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Jamie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025