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Renaissance Portsmouth-Norfolk Waterfront Hotel

3.5 star property

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Photo gallery for Renaissance Portsmouth-Norfolk Waterfront Hotel

Exterior
Creator video
Premium bedding, pillowtop beds, in-room safe, desk
Lobby
Indoor pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast available
  • Parking available
  • 24/7 front desk
  • Bar
  • Pool
  • Housekeeping
$159
includes taxes & fees
Sep 29 - Sep 30

Explore the area

View in a map
425 Water St, Portsmouth, VA, 23704
  • Portsmouth Naval Shipyard Museum
    ‪3 min walk‬
  • Waterside District
    ‪14 min walk‬
  • Norfolk Scope
    ‪5 min drive‬
  • Norfolk, VA (ORF-Norfolk Intl.)
    ‪15 min drive‬

Room options

View all photos for Room, 1 King Bed, View

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, View

8.6 out of 10
Excellent
(50 reviews)
  • 306 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, View

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, View

8.8 out of 10
Excellent
(58 reviews)
  • 306 sq ft
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, View (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, View (Mobility/Hearing Access, Roll-In Shwr)

10.0 out of 10
Exceptional
(3 reviews)
  • 306 sq ft
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, View (Mobility/Hearing Accessible, Tub)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, View (Mobility/Hearing Accessible, Tub)

  • 306 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, View

Premium bedding, pillowtop beds, in-room safe, desk

Club Room, 1 King Bed, View

  • 306 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, View (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, View (Mobility/Hearing Access, Roll-In Shwr)

  • 306 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

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Property amenity

Norfolk Waterside Marriott

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, 1,029 reviews
Norfolk Waterside Marriott

About this property

Renaissance Portsmouth-Norfolk Waterfront Hotel

3.5-star Portsmouth hotel steps from Portsmouth Naval Shipyard Museum
This smoke-free hotel features an indoor pool, a restaurant, and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a 24-hour business center, and self parking. Housekeeping is available on request.
Renaissance Portsmouth-Norfolk Waterfront Hotel offers 252 accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. Televisions come with premium satellite channels, pay movies, and Netflix. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Renaissance Portsmouth-Norfolk Waterfront Hotel features an indoor pool and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 24355 square feet (2192 square meters) include conference space. This business-friendly hotel also offers a terrace, gift shops/newsstands, and a garden. Onsite parking is available (surcharge).

Renaissance Portsmouth-Norfolk Waterfront Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM.
The Crawford Restaurant - This restaurant specializes in seafood and serves breakfast and dinner. Guests can enjoy drinks at the bar.
The Beacon Lounge - Onsite lobby lounge. Happy hour is offered. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (USD 15 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 17.95 to 17.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Beacon Lounge
  • The Crawford Restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Shopping

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 24-hour business center
  • 24,355 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • On a river
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Pool hoist on site
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 1 building
  • 16 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch TV with premium satellite channels
  • Netflix
  • Pay movies
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 17.95 to 17.95 per person
  • Self parking fee: USD 15 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 6:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Renaissance Portsmouth-Norfolk
Renaissance Portsmouth-Norfolk Hotel
Renaissance Portsmouth-Norfolk Waterfront
Renaissance Portsmouth-Norfolk Waterfront Hotel
Renaissance Portsmouth Hotel & Waterfront Portsmouth
Renaissance Portsmouth Hotel And Waterfront Conference Center
Renaissance Waterfront Hotel
Renaissance Portsmouth-Norfolk Waterfront Hotel Hotel
Renaissance Portsmouth-Norfolk Waterfront Hotel Portsmouth
Renaissance Portsmouth-Norfolk Waterfront Hotel Hotel Portsmouth

Renaissance Portsmouth-Norfolk Waterfront Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 568 out of 1005 reviews
Rating 8 - Good. 206 out of 1005 reviews
Rating 6 - Okay. 107 out of 1005 reviews
Rating 4 - Poor. 66 out of 1005 reviews
Rating 2 - Terrible. 58 out of 1005 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Peggy

Stayed 1 night in May 2025

6/10 Okay

Anthony

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Parking is inconvenient, its a long walk from the garage to the lobby, then even further to your room. Food is average. The bar service is mediocre. Overall, it is a beautiful place, but the service did not meet my expectations
That's a long walk from the reception area to the elevator, which only 1 of 3 works
Stayed 2 nights in May 2025

2/10 Terrible

Vickie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived, no greeter no front desk long walk to find anyone who worked there. Finally found front desk, only register was working. One elevator working two broken at 3:40pm with checkin time being 4pm. Crowded. Finally got to room, to find dust bunnies and dirty carpet. Decided to back down stairs because I wanted ice, ice machine not working my floor. I wanted Pepsi and ice, scantly clad drinks and snack area was pitiful. Front desk clerk seem to think this was sufficiently stocked. Please dont stay at this over priced old hotel. Find another hotel with better customer service and cleaniness.
Stayed 1 night in May 2025

10/10 Excellent

laveeda

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Really nice hotel with beautiful views!
Stayed 2 nights in May 2025

4/10 Poor

Theresa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Not Happy

When I call first to see was my room ready.But we couldn't give the King you ask for we gave it to someone else.My room were already paid for. The lobby were not clean. The bathroom were not clean in the lobby. Went to my room .it were not clean The shower door were not clean.the counter needs clean the corner on the counter needs attention too.The small rug were not vacuum. And I were not happy when they took money off my card The lady at the desk said they have to have a card on holdbut found out they took 80.00 in that case I would v have gave them a another card.When ask about it they were kind od rude told me zI can out about three days later so sad.
Stayed 1 night in May 2025

6/10 Okay

Anthony

Business traveler
Very disappointed. The rooms do not have microwaves. The microwave’s are located on select floor, not very convenient . In My room, none of the USB charging ports work. When you enter the main area of the room, there are no light switches. You have to walk around turning on lamps individually. Parking is less than ideal. It’s a long walk from the garage to the front desk and an even longer walk to your rooms. So if you have any disabilities that make it difficult for you to walk long distances, don’t stay here. This is my first and last stay at this facility.
Stayed 1 night in May 2025

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Stayed 1 night in May 2025

10/10 Excellent

Horace

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

6/10 Okay

Jason

Closet door couldn’t be opened due to being out of plumb. Sink drain partially plugged. Mad service only makes beds and replaces coffee every 5-6 days.
Stayed 2 nights in May 2025

6/10 Okay

Gary

The king room was nice as expected, however you would expect a microwave at this price. We were advised there were microwaves on 3 floors. Not cool. We were evacuated at 3:30 and 9:30am for fire in the bldg. Not cool. The staff was not the welcoming customer service we have received in past stays. When asked about the fire evacuations,the response was a cold “we are looking into it”. Our next stay in the area will not be here. Pot was being smoked and permeated the entire 6th floor.
Stayed 3 nights in May 2025

10/10 Excellent

Horace

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Dan

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is aged - worn dirty carpet in room - shower separated from wall etc etc
Stayed 1 night in May 2025

2/10 Terrible

VIRGINIA

Business traveler, Traveled with family
Customer service rude, didn't get room days correct. Didn't offer any suggestions except chexk you out. Worse experience ever!
Stayed 1 night in May 2025

4/10 Poor

Henry

Stayed 7 nights in May 2025

10/10 Excellent

Vanessa, Gainesville

Liked: Cleanliness, staff & service, property conditions & facilities
Nice remodel
Stayed 1 night in May 2025

8/10 Good

Shelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

2/10 Terrible

Samuel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Luisa

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Kerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

6/10 Okay

Lily

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Our room wasn’t ready when we got there at 6:30. When we finally got the room at 7:45, we took a shower and the shower door was offset, so the bathroom floor was covered in 1/2 inch of water. The room really didn’t meet my expectations for how nice the lobby looked and how expensive the room was.
Stayed 1 night in May 2025

6/10 Okay

Dr. Thomasina

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I sent the whole day and night with no remote. Staff never brought it to us after going to front desk
Stayed 1 night in May 2025

8/10 Good

Christen

Liked: Cleanliness, staff & service
Room was very clean and staff was friendly. The parking situation is horrible because you can only access the hotel one way. And the parking garage is set up strange.
Stayed 1 night in May 2025

8/10 Good

Matthew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area with nice views of river. Older hotel that could use a little TLC (ie bath tile was moldy) but otherwise had a nice stay. Staff was great.
Stayed 1 night in May 2025

10/10 Excellent

Sherri

Liked: Cleanliness
Disliked: Amenities
The View!
Stayed 1 night in May 2025