2/10 Terrible
Carol
Traveled with family
Jun 24, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled like it was smothered in Pine Sol when we arrived. It actually was hard to breathe, and we had to open the door and let the room air out for a little bit. The bathroom had an empty roll of toilet paper when we checked in. Also, I understand it is near a beach, so some sand is expected, but the tile floor was very sandy when we checked in, so it obviously wasn’t swept or mopped very well between guests. The room had ants and a daddy long leg spider in the shower. They keep a insect/bug catcher under the cabinet. They also charged me an extra $10 per night for bringing both of my daughters, when I originally reserved the room for just 2 people. The room sleeps 4 people, so who cares if 3 people were in the room? Also, no other hotel on my cross country road trip charged me an extra for that. When I needed more towels the second night, they only gave me 2. I had to remind them that they charged me an extra $30 for the 3 nights, so I get an extra towel with no problem. The phone in the lobby was always busy when I called to request the towels. I had to walk down to the lobby to get some, and the employee (possibly owner) was sitting there eating pizza. Finally, when I checked out, I still needed public parking for the beach for a few hours, and they told me it would be $16 for 2-4 hours, but they rand it up and tried charging me $20 until I pointed to the sign that said it should have only been $16. Just overall, not very professional and bad customer service.
Carol
Stayed 3 nights in Jun 2025