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Very helpful and friendly staff! Room was spacious and child friendly.

The room was beautiful and clean, the hotel historic, the location perfectly situated on the Bund, the staff attentive, extremely polite and helpful. Loved the experience, top notch.

The hotel is very nice. However, the experience was let down by some of the staff. On arrival, the bell boy was most helpful with unloading our bags. However, the reception lady was clueless. Even though she quickly found my prepaid booking in the system, she went through screen after screen, clicking away merrily without explaining what she was doing. There were two other staff who walked by from time to time, looked over her shoulder and then walked away. A queue of guests behind us grew impatient. It took over 20 minutes before she finally gave us our room key, but without even a word of explanation of why it took her so long. The room was nice and tasteful, and the furnishing was top quality. We visted the spa/onsen. The reception lady asked us to leave our mobile phones in individual lockers and gave us each a number tag. However, the number tag did not match the locker number! On leaving the spa, she asked us to hand back the number tag before opening the phone lockers, Not surprisingly, the wrong lockers were opened and were empty. At first, she insisted that these are the correct lockers, and showed us the number on the key tags as proof. After a fashion, we persuaded her to open the phone lockers that we had actually deposited our phones. Bingo, our phones were sitting inside these! The breakfast buffet was below par. The cooked food was barely warm. It took a while before cutleries were provided after asking. Why aren't these available at a hotel buffet???

**The Best Hotel Experience of My Life!** This was truly the best hotel experience I've ever had! The hotel facilities were stylish, modern, and luxurious, and the staff were exceptionally friendly and welcoming. The location was also very convenient, with easy access to the airport. I also highly recommend visiting **Archie's**, a restaurant nearby. The food and atmosphere were absolutely fantastic! I had an amazing stay and would definitely love to come back. Highly recommended!