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Quality Hotel & Suites At The Falls

2.5 star property

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Photo gallery for Quality Hotel & Suites At The Falls

Exterior
Property amenity
Indoor pool, open 8:00 AM to 10:00 PM, sun loungers
Exterior
Interior entrance

Reviews

6.8 out of 10

Popular amenities

  • Hot Tub
  • Bar
  • Parking available
  • Pool
  • Pet friendly
  • Breakfast included
$81
includes taxes & fees
Dec 1 - Dec 2

Explore the area

View in a map
240 1st Street, Niagara Falls, NY, 14303
  • Place, Niagara Falls State Park
    ‪2 min walk‬
  • Place, Conference Center Niagara Falls
    ‪2 min walk‬
  • Place, Seneca Niagara Resort & Casino
    ‪5 min walk‬
  • Airport, Niagara Falls, NY (IAG-Niagara Falls Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Standard Room, 1 Queen Bed, Accessible, Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • 290 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 301 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 300 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 Queen Bed, Accessible, Non Smoking

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Suite, Multiple Beds, Accessible, Non Smoking

  • City view
  • Sleeps 6
  • 2 Queen Beds and 1 Twin Sofa Bed

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About this property

Quality Hotel & Suites At The Falls

Hotel in Downtown Niagara Falls
Along with 2 restaurants, this hotel has an indoor pool and a bar/lounge. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include a 24-hour business center, a hot tub, and self parking. Housekeeping is available on request.
Quality Hotel & Suites At The Falls offers 206 accommodations with laptop-compatible safes and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Niagara Falls hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered on request.

An indoor pool and a hot tub are on site.
Quality Hotel & Suites At The Falls features an indoor pool and a hot tub. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

This hotel offers access to a 24-hour business center and a meeting room. This business-friendly hotel also offers a vending machine, gift shops/newsstands, and tour/ticket assistance. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Quality Hotel & Suites At The Falls has designated areas for smoking.

A complimentary continental breakfast is served each morning between 7:00 AM and 10:00 AM.
Legends Bar - Onsite bar. Guests can enjoy drinks at the bar.
Papa John's - This restaurant specializes in American cuisine. Open daily.
Old Falls St. Burgers - Onsite bistro. Open daily.
We Proudly Brew - Onsite coffee shop. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (USD 19.95 per night)
  • Covered self parking on site (USD 19.95 per night; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Legends Bar
  • Old Falls St. Burgers
  • Papa John's
  • We Proudly Brew

Things to do

  • Billiards/pool table
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference space
  • Meeting room

Outdoors

  • In a state park
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per accommodation, per day, plus a one-time cleaning fee of USD 100.00
Service animals are welcome, and are exempt from fees
Welcoming dogs only
An off-leash area is available

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 200 per stay
  • Resort fee: USD 9.95 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Concierge service
  • Faxes
  • Housekeeping
  • In-room coffee
  • Laundry facilities
  • Newspaper
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: USD 19.95 per night (in/out privileges)
  • Nearby parking fee: USD 19.95 per night (60 ft away)
  • Pet fee: USD 30 per accommodation, per day plus USD 100.00 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: USD 1.50 per night
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Quality Falls Niagara Falls
Quality & Suites At The Falls
Quality Hotel And Suites At The Falls
Quality Hotel & Suites At The Falls Hotel
Quality Hotel & Suites At The Falls Niagara Falls
Quality Hotel & Suites At The Falls Hotel Niagara Falls

Reviews

Quality Hotel & Suites At The Falls Reviews

6.8

6.4/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness
Rating 10 - Excellent. 427 out of 1601 reviews
Rating 8 - Good. 364 out of 1601 reviews
Rating 6 - Okay. 342 out of 1601 reviews
Rating 4 - Poor. 236 out of 1601 reviews
Rating 2 - Terrible. 232 out of 1601 reviews

Reviews

10/10 Excellent

Areeya

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities
AC never was never fixed
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities

Hotel Upgrade / Service Improvement Needed

The hotel's location is good, but the property needs to be upgraded / renovated: hallway carpet, wall paint, elevator, breakfast / dining area can do with some attention from the management. Likewise, breakfast service, including the breakfast offering, can do with a lot of improvement if management intends to attract customers. The breakfast line was always long and quite disorganized. Please pay special attention, too, to the cleanliness of your hotel premises: lobby, swimming pool, dining area. The hotel crew were helpful to us during our 3-day stay at the hotel, which we truly appreciate. However, except for a couple of employees, most appeared tired and showed lack of energy to extend service to guests, especially those assigned in the breakfast service.
Stayed 3 nights in Aug 2025

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
I had to get a hotel when my Airbnb was canceled at the last minute. Now I understand why this hotel still had rooms. Don't expect to get a parking spot on the property. You will be directed to a parking garage down the street and if it is full, you're on your own. I definitely wouldn't stay here again. It desperately needs updating and cleaning! The staff was actually wonderful though.
Stayed 3 nights in Jun 2025

8/10 Good

Luke

Stayed 2 nights in Aug 2025

8/10 Good

Cheryl

Traveled with family
Liked: Cleanliness, staff & service
The sink to wash your hands is outside of the bathroom, which would be ok BUT, there are no towels or towel racks to dry your hands! You have to walk back into the bathroom with wet hands in order to dry them! We had one small trash can, one roll of toilet paper and an empty box of kleenex for 3 adult women. We had to keep getting supplies from the front desk and we took clean towels from the pool area.
Stayed 3 nights in Aug 2025

2/10 Terrible

Victor

Disliked: Staff & service

Non-existing Costumer Service

If you have unforeseen problems that are totally out of your control, like airlines mechanical issues and flight cancelations, DO NOT EXPECT for this hotel to assist you. I had to cancel my reservation due to not being able to meet my dated reservation. This hotel refused to work with me and with Hotels.com in the effort to get a refund, not even a partial refund of my reservation, even though it was explained to them that I had no control due to airlines flight times and dates. My recommendation, try to stay in a different hotel that is more costumer oriented, this one, sad to say, is far from that. Safe travels.
Stayed 3 nights in Aug 2025

8/10 Good

Jacqualin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect little hotel with everything one needs to be comfortable and accommodating. Location is excellent!!! Could walk almost anyplace concerning the Falls. Great stay guys especially front desk operator Amaya👍Personality galore. Thanks
Stayed 3 nights in Aug 2025

2/10 Terrible

Yulia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room smelled like pets urine, and the bathroom had hair in the corner
Stayed 1 night in Aug 2025

10/10 Excellent

Balkar, Jamaica, New York

Traveled with family
Liked: Amenities
Nice, excellent place near falls
Stayed 3 nights in Aug 2025

8/10 Good

Karen M.

Traveled with family
Liked: Staff & service
At first glance, the hotel seems to be older and a little run down (a little), but all things considered, it was a great hotel. It is centrally located to just about every activity you can do if you are not afraid to do a little bit of walking. The only real complaint I had was that like all hotels, the walls are paper thin which can be bad if you have noisy neighbors, but that can be taken care of too with some pounding on the walls 😉. All in all, a good hotel. 😊
Stayed 2 nights in Aug 2025

2/10 Terrible

SAILESH

Disliked: Staff & service
The worst
Stayed 1 night in Aug 2025

6/10 Okay

Kimberly

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

2/10 Terrible

Muzaffar

Disliked: Cleanliness, staff & service, property conditions & facilities
The
Stayed 2 nights in Aug 2025

4/10 Poor

Kevin

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Not recommended

Glad it was a sleep and run cause this is not the place for comfort. Pictures on hotels.com are filtered like a crackhead on Snapchat. Corners and edges of everything are unclean as if they ran a mop quick and said good enough. Damage to the walls and ceiling, slap some plaster and paint on and call it fixed. Check in late, go to sleep and check out early. Place is one step away from being a motel. Oh and did I mention the only parking is a multilevel garage for you to hump your luggage a quarter mile to the building?
Stayed 1 night in Aug 2025

2/10 Terrible

Verónica

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was dirty, smell like cigarettes and wet dog plus there was not parking available.
Stayed 1 night in Aug 2025

8/10 Good

Adam

Liked: Cleanliness, staff & service
Yes
Stayed 1 night in Aug 2025

6/10 Okay

Gerard

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We loved that the location was very close to Niagara Falls venues and within walkable distance to the Canadian border crossing at Rainbow Bridge. The free breakfast was a misnomer as they don't serve eggs or sausage except on weekends. The waffle machines are there every day as well as an assortment of muffins, pastries and breads. The fruit wasn't fresh and they ran out every day we were there. They booked us into an ADA room with a machine operated door, which wasn't a problem per se, but we didn't ask for it, so we had to wait about 30 seconds for the room door to close whenever we entered or exited the room. Because it was ADA, the bathroom had a pocket door (not a swing door). There was no moldings installed around the doorway so the track and hardware were exposed. The toilet was loose on its flange and made a loud thud every time it shifted. The shower dam wasn't caulked properly and leaked badly onto the bathroom floor. Also, the shower valve was plumbed incorrectly so that when hot was selected, the water ran cold and vise versa. We didn't complain as we spent most of the time outside in the beautiful Niagara Falls attractions, but a hotel with the word Quality in the name should not book rooms in which the bathrooms are in disrepair. We did enjoy our stay regardless of these issues and the staff was great, especially the folks working the impossibly busy breakfast every morning (they were constantly running out of waffle batter and fruit). Also the lighting was dim.
Stayed 3 nights in Aug 2025

8/10 Good

Jessica

Liked: Staff & service
Great place to stay for a quick stop at the falls.
Stayed 1 night in Aug 2025

4/10 Poor

nizan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Haezel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Adam

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
We had a group of 14 people stay here for 2 nights on a work vacation. The hotel is in a great place, you can walk to the falls and to several surrounding attractions/restaurants. All within the hotel building is a papa johns, a burger joint, a nice gift shop, a cigar lounge, pool, and a bar. However, the only thing that was disappointing was the bar was closed for most of our stay there. Besides that, no complaints. I will stay there the next time Im in niagara falls, NY.
Stayed 2 nights in Aug 2025

6/10 Okay

Heidi

Outside was dirty.. inside coud have been cleaner.. the room was semi clean.. pool.is small and fills up fast
Stayed 1 night in Aug 2025

6/10 Okay

Umeda

Stayed 2 nights in Aug 2025

10/10 Excellent

Sara

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Shashikant

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the falls
Stayed 1 night in Aug 2025